TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from I really like TurboTax Everything is simple to understand. I really love it.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is Great Fast and looks at everything to review the max tax return
Date published: 2021-04-04
Rated 3 out of 5 by from Easy to use had problems with necessary update at end, could not finalize in the end.
Date published: 2021-04-04
Rated 1 out of 5 by from Turbo Tax tries to Push extra costs and fees... Filing taxes is the U.S., and fees and taxes that it costs to do so keep rising using Turbo Tax.
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax rocks! Super easy to complete and the refund was amazing.
Date published: 2021-04-04
Rated 5 out of 5 by from Convenient Great service every step of the way. we got it done!
Date published: 2021-04-04
Rated 2 out of 5 by from Software has not evolved--terrible This software has gotten dumber since last year while everything else around us has gotten smarter....angry! It could not find my CHECKING account to retrieve interest info! And yet you could find it to get your payment---of course! Could not find Vanguard Div info! I need a partial refund for this poor performance. I will look for an alternative next year
Date published: 2021-04-04
Rated 3 out of 5 by from Did not pull over prior year information I have been using TurboTax for at least the last 20 years, but for some reason it did not recognize that I had used the program last year and I had to put in all the personal information again. It also did not do a year to year comparison and no longer provides an updated W-4 like it used to do years ago. Very frustrating to see such a great system start to become less useful rather than more helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from 2020 Taxes CD Easy to use, have been a customer for a long time, good product.
Date published: 2021-04-04
Rated 4 out of 5 by from I was so scared of my taxes! I had not filed my taxes in a couple of years, and I was really scared since this is the first time for me to file after starting my own sole proprietorship. No longer being a W-2 employee, I feared the worst! TurboTax made the big, scary monster (the unknown) seem more like a teddy bear. The process was straight-forward, and when I didn't understand something, TurboTax had ways of explaining and giving examples which helped me to understand before proceeding to the next thing. Thank you, TurboTax! I'll sleep better tonight knowing this is done!
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 5955
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I really like TurboTax Everything is simple to understand. I really love it.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is Great Fast and looks at everything to review the max tax return
Date published: 2021-04-04
Rated 3 out of 5 by from Easy to use had problems with necessary update at end, could not finalize in the end.
Date published: 2021-04-04
Rated 1 out of 5 by from Turbo Tax tries to Push extra costs and fees... Filing taxes is the U.S., and fees and taxes that it costs to do so keep rising using Turbo Tax.
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax rocks! Super easy to complete and the refund was amazing.
Date published: 2021-04-04
Rated 5 out of 5 by from Convenient Great service every step of the way. we got it done!
Date published: 2021-04-04
Rated 2 out of 5 by from Software has not evolved--terrible This software has gotten dumber since last year while everything else around us has gotten smarter....angry! It could not find my CHECKING account to retrieve interest info! And yet you could find it to get your payment---of course! Could not find Vanguard Div info! I need a partial refund for this poor performance. I will look for an alternative next year
Date published: 2021-04-04
Rated 3 out of 5 by from Did not pull over prior year information I have been using TurboTax for at least the last 20 years, but for some reason it did not recognize that I had used the program last year and I had to put in all the personal information again. It also did not do a year to year comparison and no longer provides an updated W-4 like it used to do years ago. Very frustrating to see such a great system start to become less useful rather than more helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from 2020 Taxes CD Easy to use, have been a customer for a long time, good product.
Date published: 2021-04-04
Rated 4 out of 5 by from I was so scared of my taxes! I had not filed my taxes in a couple of years, and I was really scared since this is the first time for me to file after starting my own sole proprietorship. No longer being a W-2 employee, I feared the worst! TurboTax made the big, scary monster (the unknown) seem more like a teddy bear. The process was straight-forward, and when I didn't understand something, TurboTax had ways of explaining and giving examples which helped me to understand before proceeding to the next thing. Thank you, TurboTax! I'll sleep better tonight knowing this is done!
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 5955