TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy to use and very helpful with questions Great way to do your taxes and very cost effective pricing of each product level.
Date published: 2021-03-18
Rated 5 out of 5 by from Very frustrating Very frustrating to wait for call back for half hour
Date published: 2021-03-18
Rated 4 out of 5 by from Not as easy as prior years 1099-B required manual additions to 172 entries imported from J.P. Morgan to indicate sale category, and were listed in random order (dates mixed up, short and long term gains mixed up, funds mixed up). Required searching the paper 1099-B for the correct transaction, clicking through 3 more pages of questions, scrolling down to next entry, repeat ad nauseum... Response from the "Employee Tax Expert" on the support forum just repeated the help file, which called for summarizing and then filling out another form with all the transactions and mailing it - which kind of misses the point of importing data and e-filing. Did not need to do this the past two years. Not happy.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax helped ease the process I had trouble in the beginning but with luck after filing this review it will be accepted by IRS which it hasn't been so far
Date published: 2021-03-18
Rated 1 out of 5 by from review is very cumbersome turbotax identified an error but did not give any ability to fix it. it was a circular pattern of review, error, can't fix. very very frustrating. i will try to find a better tax prep program next year. turbotax gets worse every year. I used it for the last 15+ years but i think i'm done. beyond frustrating. i do not recommend turbotax
Date published: 2021-03-18
Rated 4 out of 5 by from Pretty great It's a pretty awesome product. Just not sure it's worth 60 bucks just to e-file.
Date published: 2021-03-18
Rated 5 out of 5 by from Let Go Turbo tax Turbo tax was a quick and accurate way to file my taxes, I am so pleased.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo tax is awesome It worked very well. All went smooth. Loved that it was free.
Date published: 2021-03-18
Rated 5 out of 5 by from Awesome Good and easy to use. Loved the software Free for me
Date published: 2021-03-18
Rated 5 out of 5 by from It Was Hard It was difficult this year because changes at my business caused by the pandemic. Every time I reached out for help the employees were knowledgeable.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5942
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use and very helpful with questions Great way to do your taxes and very cost effective pricing of each product level.
Date published: 2021-03-18
Rated 5 out of 5 by from Very frustrating Very frustrating to wait for call back for half hour
Date published: 2021-03-18
Rated 4 out of 5 by from Not as easy as prior years 1099-B required manual additions to 172 entries imported from J.P. Morgan to indicate sale category, and were listed in random order (dates mixed up, short and long term gains mixed up, funds mixed up). Required searching the paper 1099-B for the correct transaction, clicking through 3 more pages of questions, scrolling down to next entry, repeat ad nauseum... Response from the "Employee Tax Expert" on the support forum just repeated the help file, which called for summarizing and then filling out another form with all the transactions and mailing it - which kind of misses the point of importing data and e-filing. Did not need to do this the past two years. Not happy.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax helped ease the process I had trouble in the beginning but with luck after filing this review it will be accepted by IRS which it hasn't been so far
Date published: 2021-03-18
Rated 1 out of 5 by from review is very cumbersome turbotax identified an error but did not give any ability to fix it. it was a circular pattern of review, error, can't fix. very very frustrating. i will try to find a better tax prep program next year. turbotax gets worse every year. I used it for the last 15+ years but i think i'm done. beyond frustrating. i do not recommend turbotax
Date published: 2021-03-18
Rated 4 out of 5 by from Pretty great It's a pretty awesome product. Just not sure it's worth 60 bucks just to e-file.
Date published: 2021-03-18
Rated 5 out of 5 by from Let Go Turbo tax Turbo tax was a quick and accurate way to file my taxes, I am so pleased.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo tax is awesome It worked very well. All went smooth. Loved that it was free.
Date published: 2021-03-18
Rated 5 out of 5 by from Awesome Good and easy to use. Loved the software Free for me
Date published: 2021-03-18
Rated 5 out of 5 by from It Was Hard It was difficult this year because changes at my business caused by the pandemic. Every time I reached out for help the employees were knowledgeable.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5942