TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Good but needs improvements More tips and details on information are needed. Wasn't sure what to answer in all areas and when you are taken to the website it should take you directly to what you have questions on. It takes you to the main site which is extremely annoying.
Date published: 2021-05-08
Rated 4 out of 5 by from Pretty good Pretty great. Just wish there was better verbiage for non-resident military situations. "We are residents of FL, but stationed in NC-therefore, no NC state tax needs to be paid.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is so easy to use. I found Turbo Tax so easy and helpful to use. The little tutorials on each topic were especially helpful to understand, which boosted my confidence in doing my taxes. This is my eighth year to use Turbo Tax, and I would recommend this product to others.
Date published: 2021-05-08
Rated 1 out of 5 by from Lots of new charges this year I am very unhappy with the changes in charges that Turbo Tax added this year. I paid $39.99 for my copy of Turbo at Costco which normally includes one free state. This year it did not. Each state was an additional $45. Since I live in PA and also do taxes for my Mom and sister in MN, bill was $95 for the two states. In addition I was charged $25 dollars for each state retun to actually file. $70 to file a state tax return. OUTRAGEOUS. Very unhappy with your new pricing model.
Date published: 2021-05-08
Rated 4 out of 5 by from Excellent People to Help - Live! Steven (CPA) was great...very personable, professional and super-helpful. Gave me additional tax-saving tips and 'gotchas' for next year as well!
Date published: 2021-05-08
Rated 5 out of 5 by from my taxes handled in a reasonable prompt manner great experience and promptly. Good job Turbo taxes
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax was easy I've been filing using a CPA for years... and it took less time to enter the data myself into TT than to prepare the info that I supply to him. Plus this was way cheaper!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax Once Again! I have used TurboTax for more than a decade and have not had a noteworthy problem.
Date published: 2021-05-08
Rated 5 out of 5 by from great job thought price was to high thought was supposed to be free
Date published: 2021-05-08
Rated 2 out of 5 by from Lonely Still felt like I didn't have much help with what I was doing.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 5909
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good but needs improvements More tips and details on information are needed. Wasn't sure what to answer in all areas and when you are taken to the website it should take you directly to what you have questions on. It takes you to the main site which is extremely annoying.
Date published: 2021-05-08
Rated 4 out of 5 by from Pretty good Pretty great. Just wish there was better verbiage for non-resident military situations. "We are residents of FL, but stationed in NC-therefore, no NC state tax needs to be paid.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is so easy to use. I found Turbo Tax so easy and helpful to use. The little tutorials on each topic were especially helpful to understand, which boosted my confidence in doing my taxes. This is my eighth year to use Turbo Tax, and I would recommend this product to others.
Date published: 2021-05-08
Rated 1 out of 5 by from Lots of new charges this year I am very unhappy with the changes in charges that Turbo Tax added this year. I paid $39.99 for my copy of Turbo at Costco which normally includes one free state. This year it did not. Each state was an additional $45. Since I live in PA and also do taxes for my Mom and sister in MN, bill was $95 for the two states. In addition I was charged $25 dollars for each state retun to actually file. $70 to file a state tax return. OUTRAGEOUS. Very unhappy with your new pricing model.
Date published: 2021-05-08
Rated 4 out of 5 by from Excellent People to Help - Live! Steven (CPA) was great...very personable, professional and super-helpful. Gave me additional tax-saving tips and 'gotchas' for next year as well!
Date published: 2021-05-08
Rated 5 out of 5 by from my taxes handled in a reasonable prompt manner great experience and promptly. Good job Turbo taxes
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax was easy I've been filing using a CPA for years... and it took less time to enter the data myself into TT than to prepare the info that I supply to him. Plus this was way cheaper!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax Once Again! I have used TurboTax for more than a decade and have not had a noteworthy problem.
Date published: 2021-05-08
Rated 5 out of 5 by from great job thought price was to high thought was supposed to be free
Date published: 2021-05-08
Rated 2 out of 5 by from Lonely Still felt like I didn't have much help with what I was doing.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 5909