TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is simply the best! I always dread tax time; but fortunately, Turbo Tax breaks it down in ways that even I, (the non-tax savvy) could understand..! And that is why i've been a satisfied customer, 7-years strong!
Date published: 2021-03-29
Rated 2 out of 5 by from Disappointed Easy to use but surprised and not happy after spending a lot of money for the program that Turbo Tax then charged another $25 to file the state return electronically. I expected this to be free after all I had paid.
Date published: 2021-03-29
Rated 5 out of 5 by from easy to use Product is easy to use, Simple but thourough very helpful! Thanks!
Date published: 2021-03-29
Rated 2 out of 5 by from Need additional Features, I use TT Business to file the tax returns for my kids Trust. Not having the ability to download information from sources is a major pain and available in every other TT product. Also this program does not show the total tax information on the screen nor the state tax information. The only way to see it is to open in forms mode and look at the final tax number. To charge $55 for states now is crazy, when in my case, the state information was retrieved from federal which included sale of stock. None of the Edit buttons worked when It told me I had to add additional information for those sales. I had to go to forms view to see what was needed. This has lost quality from previous years.
Date published: 2021-03-29
Rated 4 out of 5 by from GREAT PROGRAM VERY GOOD PROGRAM BUT SOME TIMES WERE CONFUSEDIN THE MEDICAL INSURANCE AREA DUE TO SHARING WITH MY FAMILY PLAN AND ALLOCATION PERCENTAGES
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax makes doing taxes painless I have used TurboTax for years. This year I upgraded my MacOS to Big Sur 2.2 and lost all of my Apps including all my TurboTax software for 2018-19-20. I had a CD so reloaded the CD but guess what, you can only load it once. I was unsuccessful in talking to their software Engineer. She was going to research it and get back to me. I never heard from TurboTax again except when they closed out my case number. Please allow the software to be loaded more than once.
Date published: 2021-03-29
Rated 5 out of 5 by from Simple, Easy, Reliable and Trustworthy I used to always file with a walk in agency. TurboTax walked me through my tax return and even provided coverage in case anything went wrong. I highly recommend this service
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Great Everything was simple to complete, I have used Turbo Tax for the last 12 yeARS
Date published: 2021-03-29
Rated 5 out of 5 by from Easy and simple Very easy and simple guidance through the process!
Date published: 2021-03-29
Rated 5 out of 5 by from Straight forward, simple, thorough! Very simple process and didn't need to chat with experts or anything. Nominal fee for peace of mind and went very quickly.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 5902
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is simply the best! I always dread tax time; but fortunately, Turbo Tax breaks it down in ways that even I, (the non-tax savvy) could understand..! And that is why i've been a satisfied customer, 7-years strong!
Date published: 2021-03-29
Rated 2 out of 5 by from Disappointed Easy to use but surprised and not happy after spending a lot of money for the program that Turbo Tax then charged another $25 to file the state return electronically. I expected this to be free after all I had paid.
Date published: 2021-03-29
Rated 5 out of 5 by from easy to use Product is easy to use, Simple but thourough very helpful! Thanks!
Date published: 2021-03-29
Rated 2 out of 5 by from Need additional Features, I use TT Business to file the tax returns for my kids Trust. Not having the ability to download information from sources is a major pain and available in every other TT product. Also this program does not show the total tax information on the screen nor the state tax information. The only way to see it is to open in forms mode and look at the final tax number. To charge $55 for states now is crazy, when in my case, the state information was retrieved from federal which included sale of stock. None of the Edit buttons worked when It told me I had to add additional information for those sales. I had to go to forms view to see what was needed. This has lost quality from previous years.
Date published: 2021-03-29
Rated 4 out of 5 by from GREAT PROGRAM VERY GOOD PROGRAM BUT SOME TIMES WERE CONFUSEDIN THE MEDICAL INSURANCE AREA DUE TO SHARING WITH MY FAMILY PLAN AND ALLOCATION PERCENTAGES
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax makes doing taxes painless I have used TurboTax for years. This year I upgraded my MacOS to Big Sur 2.2 and lost all of my Apps including all my TurboTax software for 2018-19-20. I had a CD so reloaded the CD but guess what, you can only load it once. I was unsuccessful in talking to their software Engineer. She was going to research it and get back to me. I never heard from TurboTax again except when they closed out my case number. Please allow the software to be loaded more than once.
Date published: 2021-03-29
Rated 5 out of 5 by from Simple, Easy, Reliable and Trustworthy I used to always file with a walk in agency. TurboTax walked me through my tax return and even provided coverage in case anything went wrong. I highly recommend this service
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Great Everything was simple to complete, I have used Turbo Tax for the last 12 yeARS
Date published: 2021-03-29
Rated 5 out of 5 by from Easy and simple Very easy and simple guidance through the process!
Date published: 2021-03-29
Rated 5 out of 5 by from Straight forward, simple, thorough! Very simple process and didn't need to chat with experts or anything. Nominal fee for peace of mind and went very quickly.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 5902