TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Ease of Usage, but too many errors I have been using TurboTax for several years and the information and usage is user friendly. However, this is the 3rd year I encountered errors during usage. For some reason, it tends to skip questions when I click (only once) mouse.
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax 2020 I've used TurboTax Premium for several years now; it's terrific. Saves me a considerable amount of time and aggravation doing my taxes and figuring out the dividends, capital gains, and reit taxes.
Date published: 2021-03-18
Rated 5 out of 5 by from Service exceptional! Lorraine from North Carolina has got to be one of the absolute patient person I have ever come across. She took her time and knowledge of turbo tax products to help me resolve my filing issues. She went over her shift but didn't rush me and continued to provide excellent, above and beyond customer service. She is definitely an asset to Turbo Tax.
Date published: 2021-03-18
Rated 5 out of 5 by from AWSOME very helpful Th egshshdif ok f2f nj dee hshbzxkxmnxnxbsjskdkxxjxb
Date published: 2021-03-18
Rated 4 out of 5 by from Turbo Tax is Great This year was my first time to use Turbo Tax, and it was fairly easy.
Date published: 2021-03-18
Rated 3 out of 5 by from Some issues this year, not experienced in past yrs After Fed efile, my bank info for refund did not transfer to two state returns. Checked help site, and was unable to manually update state forms by several 'expert' instructions. About 10 days later, the needed update solved that issue. However, software failed to allow either of the state returns to be efiled...It asked for $25 for both states....I mailed them.
Date published: 2021-03-18
Rated 5 out of 5 by from Very easy to use! Great Experience. User Friendly. Intuitive Software
Date published: 2021-03-18
Rated 5 out of 5 by from Love Turbo Tax! Had a great experience using Turbo Tax Live. Rich, out of New Jersey, was so helpful when I felt lost on what I was doing on my taxes. He walked me through all the areas I felt I needed help with and solved my dilemma! Thanks Rich!
Date published: 2021-03-18
Rated 5 out of 5 by from It has always been good and easy to use. I have used Turbo Tax since 1997 and it has aways been great and easy to use.
Date published: 2021-03-18
Rated 3 out of 5 by from Weak in K-1 entries Bought TT Deluxe. Got very little guidance in entering K-1 info so upgraded to Premier. Waste of money. Got an error figuring QBI. TT should have figured that for me. I'm disappointed.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5902
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Ease of Usage, but too many errors I have been using TurboTax for several years and the information and usage is user friendly. However, this is the 3rd year I encountered errors during usage. For some reason, it tends to skip questions when I click (only once) mouse.
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax 2020 I've used TurboTax Premium for several years now; it's terrific. Saves me a considerable amount of time and aggravation doing my taxes and figuring out the dividends, capital gains, and reit taxes.
Date published: 2021-03-18
Rated 5 out of 5 by from Service exceptional! Lorraine from North Carolina has got to be one of the absolute patient person I have ever come across. She took her time and knowledge of turbo tax products to help me resolve my filing issues. She went over her shift but didn't rush me and continued to provide excellent, above and beyond customer service. She is definitely an asset to Turbo Tax.
Date published: 2021-03-18
Rated 5 out of 5 by from AWSOME very helpful Th egshshdif ok f2f nj dee hshbzxkxmnxnxbsjskdkxxjxb
Date published: 2021-03-18
Rated 4 out of 5 by from Turbo Tax is Great This year was my first time to use Turbo Tax, and it was fairly easy.
Date published: 2021-03-18
Rated 3 out of 5 by from Some issues this year, not experienced in past yrs After Fed efile, my bank info for refund did not transfer to two state returns. Checked help site, and was unable to manually update state forms by several 'expert' instructions. About 10 days later, the needed update solved that issue. However, software failed to allow either of the state returns to be efiled...It asked for $25 for both states....I mailed them.
Date published: 2021-03-18
Rated 5 out of 5 by from Very easy to use! Great Experience. User Friendly. Intuitive Software
Date published: 2021-03-18
Rated 5 out of 5 by from Love Turbo Tax! Had a great experience using Turbo Tax Live. Rich, out of New Jersey, was so helpful when I felt lost on what I was doing on my taxes. He walked me through all the areas I felt I needed help with and solved my dilemma! Thanks Rich!
Date published: 2021-03-18
Rated 5 out of 5 by from It has always been good and easy to use. I have used Turbo Tax since 1997 and it has aways been great and easy to use.
Date published: 2021-03-18
Rated 3 out of 5 by from Weak in K-1 entries Bought TT Deluxe. Got very little guidance in entering K-1 info so upgraded to Premier. Waste of money. Got an error figuring QBI. TT should have figured that for me. I'm disappointed.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5902