TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Super disappointed This is my 8th year of using Turbo Tax and will be my last. I was forced to do a $60 upgrade as well as having additional fees equaling $150.00. My tax return wasn't going to be much, but I am literally getting less than $30 now. There is NO reason to charge someone this much money to file taxes for "free". I will be finding another method of filing my taxes next year.
Date published: 2021-05-09
Rated 3 out of 5 by from Used to like TurboTax better Thinking about not using it next year because I could not get it to file only my federal return without doing my state return at the same time (which I didn't have time to do that evening). I haven't had this problem in the past. Also, state return is too expensive. Next year I'm going to free file my state return.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is Awesome it is very easy to use and user friendly. i would recommend to anyone
Date published: 2021-05-09
Rated 5 out of 5 by from Verry Good I have used Turbo Tax many years and it is easy to use
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax gets better every year! Every year Turbo Tax seems to be able to make the tax completion process go a bit smoother. Thank you for making my life a little easier!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax great with no issues Used turbo tax for years and it makes tax time easier every year
Date published: 2021-05-09
Rated 4 out of 5 by from One Glich "There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates. If you’d like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state’s tax website for alternative e-filing options." - Needed to go to Turbo's Website and look for the "fix" it works fine after you figure out the "fix". Good Luck All!
Date published: 2021-05-09
Rated 5 out of 5 by from It's good. I did my taxes, and it was good. I much enjoyed the easy to read stuff. Made my life easy.
Date published: 2021-05-09
Rated 5 out of 5 by from Very Good It is very east to use, especially when filing. Thank you!
Date published: 2021-05-09
Rated 4 out of 5 by from Excellent, But... The software is very user friendly, straightforward, easy-to-use, uses simple language, and is quite accurate. HOWEVER, heaven help you if you ever need to go back and change something. The final review process choked because I overlooked deleting the 1099-R (minimum IRA withdrawals were suspended in 2020 due to Covid) and when I went back in to delete the 1099-R, I had to re-do the entire investment income section. I've run into this problem in past years (glitches whenever you do anything that isn't following the standard "path" through the questionnaire) so I've come to expect it, but it is certainly disconcerting. So as long as you don't ever have to back and make any changes to anything you've put in, it is a super program -- I've used it for almost 20 years and plan to keep using it in spite of the inability to let you make a simple change without having to re-do a major portion of the return.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 5881
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Super disappointed This is my 8th year of using Turbo Tax and will be my last. I was forced to do a $60 upgrade as well as having additional fees equaling $150.00. My tax return wasn't going to be much, but I am literally getting less than $30 now. There is NO reason to charge someone this much money to file taxes for "free". I will be finding another method of filing my taxes next year.
Date published: 2021-05-09
Rated 3 out of 5 by from Used to like TurboTax better Thinking about not using it next year because I could not get it to file only my federal return without doing my state return at the same time (which I didn't have time to do that evening). I haven't had this problem in the past. Also, state return is too expensive. Next year I'm going to free file my state return.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is Awesome it is very easy to use and user friendly. i would recommend to anyone
Date published: 2021-05-09
Rated 5 out of 5 by from Verry Good I have used Turbo Tax many years and it is easy to use
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax gets better every year! Every year Turbo Tax seems to be able to make the tax completion process go a bit smoother. Thank you for making my life a little easier!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax great with no issues Used turbo tax for years and it makes tax time easier every year
Date published: 2021-05-09
Rated 4 out of 5 by from One Glich "There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates. If you’d like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state’s tax website for alternative e-filing options." - Needed to go to Turbo's Website and look for the "fix" it works fine after you figure out the "fix". Good Luck All!
Date published: 2021-05-09
Rated 5 out of 5 by from It's good. I did my taxes, and it was good. I much enjoyed the easy to read stuff. Made my life easy.
Date published: 2021-05-09
Rated 5 out of 5 by from Very Good It is very east to use, especially when filing. Thank you!
Date published: 2021-05-09
Rated 4 out of 5 by from Excellent, But... The software is very user friendly, straightforward, easy-to-use, uses simple language, and is quite accurate. HOWEVER, heaven help you if you ever need to go back and change something. The final review process choked because I overlooked deleting the 1099-R (minimum IRA withdrawals were suspended in 2020 due to Covid) and when I went back in to delete the 1099-R, I had to re-do the entire investment income section. I've run into this problem in past years (glitches whenever you do anything that isn't following the standard "path" through the questionnaire) so I've come to expect it, but it is certainly disconcerting. So as long as you don't ever have to back and make any changes to anything you've put in, it is a super program -- I've used it for almost 20 years and plan to keep using it in spite of the inability to let you make a simple change without having to re-do a major portion of the return.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 5881