TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Amazing! I have been using Turbo Tax for the last couple of years. This year was the first time I have ever had an issue and that was because I was filing a form I was not used to. The representative stayed on the phone with me through it all up until 2 hours later we finally figured out what was wrong. I am also able to taxes from the comfort of my home. Thank you Turbo Tax!!!!
Date published: 2021-02-22
Rated 1 out of 5 by from Not free Would not let me file without upgrading to deluxe which is 40$. But that turned into 80$ because 40$ fee for both federal and state plus a 40$ processing fee. So in all 120$ is not free.
Date published: 2021-02-22
Rated 5 out of 5 by from Awesomely and used for years Always easy and quick and a great too to use For my return
Date published: 2021-02-22
Rated 5 out of 5 by from very professional Never a problem with Turbo Tax staff always very very helpful
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use. secure so easy to use. good security online with all the information needed and double checked by turbo tax
Date published: 2021-02-22
Rated 3 out of 5 by from Dissapointed I had two interactions with TurboTax and both times were not good. The first was when I needed help while submitting. I opened a live chat and shared my screen, and after about 20minutes of the rep asking me to click the help docs that were available to me anyways, I googled the problem and figured it out myself. Its a shame that the employee that was supposed to give me further support PAST the existing help section was directing me to said section. The second was when I requested for a CPA to review my return. I received an email saying it would take one business day. I requested this on Feb 17th, and today is now the 22nd. I have received no response at all and it has been a total of 3 business days. I do not have a problem with waiting longer, I just do not like being told it will be 1 day just to have nothing happen. I am now submitting my forms without a review since it is taking so long and I would like to get my refund back ASAP. I have never had an issue with TurboTax in the past, but since I am now acting as an independent contractor and needed some help, I was unable to get it.
Date published: 2021-02-22
Rated 5 out of 5 by from best tax software ANYWHERE I have used TT for years. As a reired CPA, I rely on them to keep me up to date on tax law changes. the questionnaire is great and suggests any new areas that need to be consideered. Well worth the money
Date published: 2021-02-22
Rated 1 out of 5 by from Disappointed in Services I am disappointed in Turbo Tax services this year. I was forced to upgrade my return to deluxe. I have not been forced to do this in previous years. I also prepared my mothers and she was also forced to upgrade this will be our last year using Turbo Tax if Im forced to pay 80 dollars in upgrades.
Date published: 2021-02-22
Rated 5 out of 5 by from I wouldn't use anyone else! fast and simple. didn't take much time and had all the answers
Date published: 2021-02-22
Rated 2 out of 5 by from TurboTax WAS awesome in the past It feels like every year TurboTax is changing things with no actual explanation, and as someone who has used TurboTax for years it is pretty annoying. This year it pulled my W-2 like usual, but after reviewing my information several times it waited until the very end as I was submitting to tell me that it didn't pull my W-2 information over correctly and things needed to be fixed. I also had issues with entering a 1099-INT which I have never had to add in previous years. It kept asking my for a state even though mine wasn't listed, and whe. I tried to unchecked the "My form has other areas filled out" box to bypass that it wouldn't accept it. I had to review that section about 10 times before I ended up just deleting all the information and starting again so I could finally finish my taxes.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 588
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Amazing! I have been using Turbo Tax for the last couple of years. This year was the first time I have ever had an issue and that was because I was filing a form I was not used to. The representative stayed on the phone with me through it all up until 2 hours later we finally figured out what was wrong. I am also able to taxes from the comfort of my home. Thank you Turbo Tax!!!!
Date published: 2021-02-22
Rated 1 out of 5 by from Not free Would not let me file without upgrading to deluxe which is 40$. But that turned into 80$ because 40$ fee for both federal and state plus a 40$ processing fee. So in all 120$ is not free.
Date published: 2021-02-22
Rated 5 out of 5 by from Awesomely and used for years Always easy and quick and a great too to use For my return
Date published: 2021-02-22
Rated 5 out of 5 by from very professional Never a problem with Turbo Tax staff always very very helpful
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use. secure so easy to use. good security online with all the information needed and double checked by turbo tax
Date published: 2021-02-22
Rated 3 out of 5 by from Dissapointed I had two interactions with TurboTax and both times were not good. The first was when I needed help while submitting. I opened a live chat and shared my screen, and after about 20minutes of the rep asking me to click the help docs that were available to me anyways, I googled the problem and figured it out myself. Its a shame that the employee that was supposed to give me further support PAST the existing help section was directing me to said section. The second was when I requested for a CPA to review my return. I received an email saying it would take one business day. I requested this on Feb 17th, and today is now the 22nd. I have received no response at all and it has been a total of 3 business days. I do not have a problem with waiting longer, I just do not like being told it will be 1 day just to have nothing happen. I am now submitting my forms without a review since it is taking so long and I would like to get my refund back ASAP. I have never had an issue with TurboTax in the past, but since I am now acting as an independent contractor and needed some help, I was unable to get it.
Date published: 2021-02-22
Rated 5 out of 5 by from best tax software ANYWHERE I have used TT for years. As a reired CPA, I rely on them to keep me up to date on tax law changes. the questionnaire is great and suggests any new areas that need to be consideered. Well worth the money
Date published: 2021-02-22
Rated 1 out of 5 by from Disappointed in Services I am disappointed in Turbo Tax services this year. I was forced to upgrade my return to deluxe. I have not been forced to do this in previous years. I also prepared my mothers and she was also forced to upgrade this will be our last year using Turbo Tax if Im forced to pay 80 dollars in upgrades.
Date published: 2021-02-22
Rated 5 out of 5 by from I wouldn't use anyone else! fast and simple. didn't take much time and had all the answers
Date published: 2021-02-22
Rated 2 out of 5 by from TurboTax WAS awesome in the past It feels like every year TurboTax is changing things with no actual explanation, and as someone who has used TurboTax for years it is pretty annoying. This year it pulled my W-2 like usual, but after reviewing my information several times it waited until the very end as I was submitting to tell me that it didn't pull my W-2 information over correctly and things needed to be fixed. I also had issues with entering a 1099-INT which I have never had to add in previous years. It kept asking my for a state even though mine wasn't listed, and whe. I tried to unchecked the "My form has other areas filled out" box to bypass that it wouldn't accept it. I had to review that section about 10 times before I ended up just deleting all the information and starting again so I could finally finish my taxes.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 588