TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo tax was excellent Turbo tax live assistance was extremely helpful and provided me with the rightype of tax service for a very fair fee.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbotax is G.O.A.T!! I have been using turbo tax for a third year and will likely continue to use it in the years to come. Their process is simple and every last one of my questions is answered. Turbo tax is absolutely the greatest of all time!!!
Date published: 2022-03-02
Rated 5 out of 5 by from Step by step to successfully filing taxes! Made it easy to input my forms and get my taxes done in one easy place!
Date published: 2022-03-02
Rated 5 out of 5 by from Highly impressed! This is the second year I have had a live expert with TurboTax and I am still awed by the service they provide. Our expert this year, Patricia, was amazing and went above and beyond to deliver the best possible service we could ask for. We have been to other tax agencies before and never have we been through such a pleasant experience with taxes. Our expert was extremely knowledgeable, explained everything in a way we could understand, and answered our many questions promptly and thoroughly. I appreciate the high quality of service from everyone at TurboTax and would highly recommend!
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax is awesome Good service. I was satisfied with the help I received and will be back
Date published: 2022-03-02
Rated 5 out of 5 by from Convenience is important It was very convenient, quite pricy, but made the process of filing taxes less painful.
Date published: 2022-03-02
Rated 3 out of 5 by from Works well but beware "state e-file cost surprise" Have had no issues preparing fairly complicated returns, including investments and LLC income, energy credits, etc. My only beef is the "surprise" $5 increase to e-file a state return effective 3/1, only disclosed at final checkout, in spite of the published rate of $20. If the lower rate expires on the last day of February, that should be spelled out when the rate is referenced in the earlier screens.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbotax made filing easy I tried out the basic experts option since it was free. I didn't want to figure out a lot things on my own since I thought the unemployment and stimulus payments were going to give me an issue. On of the Turbotax representatives helped me a lot before connecting me with an expert. I appreciated all the patience with the staff.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax comes through in the clutch! This product saves a life and answers all the questions that come up during the process. I don't know what I would do without TurboTax!
Date published: 2022-03-02
Rated 3 out of 5 by from Program is excellent, customer support is terrible I have been using TurboTax for 20 years and found it to be an excellent, comprehensive product. However, on the very rare occasions when customer support has been needed, it has gotten worse and worse each year and is not totally worthless. One thing that I have tried to resolve is totally uninstalling a current year, legitimate turbo tax program on computer then installing a NEW, legitimate turbo tax program and computer recognizes ONLY the first program. I need to do this because I prepare 4 tax returns for PA family member and now need to prepare 3 tax returns for family members who moved to NJ. TurboTax customer service (on the 3 occasions when I finally got through) gave me 3 answers and blamed MS Windows 10. Figure it out and stop making excuses. I paid full price for 2 TurboTax State programs (PA and NJ). Stop telling me to pay for a second state... I pay for and want 2 legal programs so I can efile 3 PA tax returns and 3 NJ tax returns. Also, there is another thing wrong with 2021 TurboTax: Your program REFUSES to accept a ZIP code of 41015 for Coventry, KY... which is legitimate! Glitches happen but your program (unlike others) will not allow taxpayer to override a Turbo Tax "ERROR" and submit return electronically.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5870
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax was excellent Turbo tax live assistance was extremely helpful and provided me with the rightype of tax service for a very fair fee.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbotax is G.O.A.T!! I have been using turbo tax for a third year and will likely continue to use it in the years to come. Their process is simple and every last one of my questions is answered. Turbo tax is absolutely the greatest of all time!!!
Date published: 2022-03-02
Rated 5 out of 5 by from Step by step to successfully filing taxes! Made it easy to input my forms and get my taxes done in one easy place!
Date published: 2022-03-02
Rated 5 out of 5 by from Highly impressed! This is the second year I have had a live expert with TurboTax and I am still awed by the service they provide. Our expert this year, Patricia, was amazing and went above and beyond to deliver the best possible service we could ask for. We have been to other tax agencies before and never have we been through such a pleasant experience with taxes. Our expert was extremely knowledgeable, explained everything in a way we could understand, and answered our many questions promptly and thoroughly. I appreciate the high quality of service from everyone at TurboTax and would highly recommend!
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax is awesome Good service. I was satisfied with the help I received and will be back
Date published: 2022-03-02
Rated 5 out of 5 by from Convenience is important It was very convenient, quite pricy, but made the process of filing taxes less painful.
Date published: 2022-03-02
Rated 3 out of 5 by from Works well but beware "state e-file cost surprise" Have had no issues preparing fairly complicated returns, including investments and LLC income, energy credits, etc. My only beef is the "surprise" $5 increase to e-file a state return effective 3/1, only disclosed at final checkout, in spite of the published rate of $20. If the lower rate expires on the last day of February, that should be spelled out when the rate is referenced in the earlier screens.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbotax made filing easy I tried out the basic experts option since it was free. I didn't want to figure out a lot things on my own since I thought the unemployment and stimulus payments were going to give me an issue. On of the Turbotax representatives helped me a lot before connecting me with an expert. I appreciated all the patience with the staff.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax comes through in the clutch! This product saves a life and answers all the questions that come up during the process. I don't know what I would do without TurboTax!
Date published: 2022-03-02
Rated 3 out of 5 by from Program is excellent, customer support is terrible I have been using TurboTax for 20 years and found it to be an excellent, comprehensive product. However, on the very rare occasions when customer support has been needed, it has gotten worse and worse each year and is not totally worthless. One thing that I have tried to resolve is totally uninstalling a current year, legitimate turbo tax program on computer then installing a NEW, legitimate turbo tax program and computer recognizes ONLY the first program. I need to do this because I prepare 4 tax returns for PA family member and now need to prepare 3 tax returns for family members who moved to NJ. TurboTax customer service (on the 3 occasions when I finally got through) gave me 3 answers and blamed MS Windows 10. Figure it out and stop making excuses. I paid full price for 2 TurboTax State programs (PA and NJ). Stop telling me to pay for a second state... I pay for and want 2 legal programs so I can efile 3 PA tax returns and 3 NJ tax returns. Also, there is another thing wrong with 2021 TurboTax: Your program REFUSES to accept a ZIP code of 41015 for Coventry, KY... which is legitimate! Glitches happen but your program (unlike others) will not allow taxpayer to override a Turbo Tax "ERROR" and submit return electronically.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5870