TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Successful Again Easy to use, clear explanations when I run in to trouble.
Date published: 2021-05-01
Rated 5 out of 5 by from So Easy! Turbo tax is an inexpensive and easy way to do and file and your tax returns. Super easy with the standard deduction. Once I had all my documents together, it took me about an hour to do my returns, check them and file them.
Date published: 2021-05-01
Rated 5 out of 5 by from Wilma @ Turbo Tax is AWESOME! I switched to online tax prep and had completed my return yesterday, I just wanted to do one last review today. I opened up the file and it was gone, nope Wilma figured out that I was in the wrong place had me do some checks and saved my vacation!
Date published: 2021-05-01
Rated 5 out of 5 by from TURBOTAX IS AWESOME VERY EASY, You did all the hard work and figuring for me!
Date published: 2021-05-01
Rated 5 out of 5 by from Time saver I love how quickly I can file my taxes with Turbo Tax
Date published: 2021-05-01
Rated 5 out of 5 by from Amazing Turbo Tax It was quite easy to use and navigate along side the help from the services.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax Program was Great, but Turbo Tax Program was Great, but after 15+ years of being a Turbo Tax Advantage member this was the 1st time I had a lot of trouble downloading and signing into my online account.
Date published: 2021-05-01
Rated 4 out of 5 by from Good Product - Charges to e-File Differ Screen Overall, TurboTax is a good product. The questions are relatively easy to understand and answer. This makes it easy for me to know what information I need to provide. Sometimes I do need to read it a few times to make sure I have a full understanding of the questions. When it came to e-filing, there was a discrepancy in the price to e-file. In the application, it stated that it would cost $20 dollars (plus applicable taxes and fees) to e-file for California. When I was directed to the website, the cost to e-file was changed to $25. This was the top line cost. There was no breakdown for taxes and fees. I put the application and the website side by side just to make sure I wasn't reading it incorrectly. I was not. The application and the website were showing 2 different numbers. While $5 isn't a big deal to some, this discrepancy (or maybe it was a lack of explanation on the difference in price) made me question if there was other areas of the application where updates weren't made properly. A $5 difference in cost is something I can handle. A tax return based on a possible wrong set of regulations due to an application error/failure to update is something I cannot handle. Food for thought
Date published: 2021-05-01
Rated 3 out of 5 by from good but missing followup on recommended paper fil It is pretty thorough but some of the explanations have to be defined better such as E85 tax credit. I had to file paper late and TT recommended everything I sent it in and have not received and response. I have not been able to find out what to do.
Date published: 2021-05-01
Rated 4 out of 5 by from TurboTax is a breeze to use! Easiest way to file taxes ever! Turbotax looks at every area to get you the best return.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 5855
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Successful Again Easy to use, clear explanations when I run in to trouble.
Date published: 2021-05-01
Rated 5 out of 5 by from So Easy! Turbo tax is an inexpensive and easy way to do and file and your tax returns. Super easy with the standard deduction. Once I had all my documents together, it took me about an hour to do my returns, check them and file them.
Date published: 2021-05-01
Rated 5 out of 5 by from Wilma @ Turbo Tax is AWESOME! I switched to online tax prep and had completed my return yesterday, I just wanted to do one last review today. I opened up the file and it was gone, nope Wilma figured out that I was in the wrong place had me do some checks and saved my vacation!
Date published: 2021-05-01
Rated 5 out of 5 by from TURBOTAX IS AWESOME VERY EASY, You did all the hard work and figuring for me!
Date published: 2021-05-01
Rated 5 out of 5 by from Time saver I love how quickly I can file my taxes with Turbo Tax
Date published: 2021-05-01
Rated 5 out of 5 by from Amazing Turbo Tax It was quite easy to use and navigate along side the help from the services.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax Program was Great, but Turbo Tax Program was Great, but after 15+ years of being a Turbo Tax Advantage member this was the 1st time I had a lot of trouble downloading and signing into my online account.
Date published: 2021-05-01
Rated 4 out of 5 by from Good Product - Charges to e-File Differ Screen Overall, TurboTax is a good product. The questions are relatively easy to understand and answer. This makes it easy for me to know what information I need to provide. Sometimes I do need to read it a few times to make sure I have a full understanding of the questions. When it came to e-filing, there was a discrepancy in the price to e-file. In the application, it stated that it would cost $20 dollars (plus applicable taxes and fees) to e-file for California. When I was directed to the website, the cost to e-file was changed to $25. This was the top line cost. There was no breakdown for taxes and fees. I put the application and the website side by side just to make sure I wasn't reading it incorrectly. I was not. The application and the website were showing 2 different numbers. While $5 isn't a big deal to some, this discrepancy (or maybe it was a lack of explanation on the difference in price) made me question if there was other areas of the application where updates weren't made properly. A $5 difference in cost is something I can handle. A tax return based on a possible wrong set of regulations due to an application error/failure to update is something I cannot handle. Food for thought
Date published: 2021-05-01
Rated 3 out of 5 by from good but missing followup on recommended paper fil It is pretty thorough but some of the explanations have to be defined better such as E85 tax credit. I had to file paper late and TT recommended everything I sent it in and have not received and response. I have not been able to find out what to do.
Date published: 2021-05-01
Rated 4 out of 5 by from TurboTax is a breeze to use! Easiest way to file taxes ever! Turbotax looks at every area to get you the best return.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 5855