TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo tax is awesome It was easy! Everything was explained I thought was going to be a lot harder to do my taxes!!
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax is excellent! This is so simple. I love it. So much stress off me.
Date published: 2021-03-29
Rated 5 out of 5 by from Easy to fil Really fast and easy to efile. Has options to understand why items are needed
Date published: 2021-03-29
Rated 4 out of 5 by from Easy to use Great experience using TurboTax. Had some difficulty figuring out one of my forms, but was able to navigate through the questions.
Date published: 2021-03-29
Rated 4 out of 5 by from Bug in K1 PDF preparation Software saves a bunch of time which is great. But it is a good thing I pay attention to what documents are created for beneficiaries. When the software creates the PDF files for the K-1 for Fed and State, it does NOT include (as it must) the Statement that is supposed to go with K-1 for the Fed when applicable. I have to go to the saved PDF of the return itself and print each Statement that goes with the K-1
Date published: 2021-03-29
Rated 4 out of 5 by from Time consuming for a simple tax filing For a simple W-2 filing it took nearly 3 hours. Lots of irrelevant questions. Was going to take the PLUS offer for $30 then find out an additional $40 was going to be added in. It was pretty easy to go back and change to free filing though.
Date published: 2021-03-29
Rated 4 out of 5 by from Double Entry is a drag Overall, Turbotax is as great as it is every year, and I'm sure I'll use it again next year. My only suggestion is have the programmers find a way to carry over info if it needs to be entered twice. It does this for the W-2 which is great, but there were a couple other times where I had to enter my info multiple times. Worst offender was my direct deposit account and routing number. It asked if I wanted to use the same as last year for federal - I said "Yes". The next page asked me to re-enter all the information....ok, good to double check. Then a couple clicks later when I was filing states it asked me for the same numbers AGAIN! I know it's only a few numbers to enter, but give us a break. We all hate doing our taxes and are in a generally crappy mood - we don't need any added frustration. :)
Date published: 2021-03-29
Rated 4 out of 5 by from Turbo Tax Very Helpful Trouble finding location for estimated and understanding stimulus money due. In talking to a representative, they were very helpful explaining how the second stimulus was handled for tax inclusion.
Date published: 2021-03-29
Rated 5 out of 5 by from Francis Russ is awesome francis Russ was great, helpFUL & FUNNY :) He needs a raise!
Date published: 2021-03-29
Rated 5 out of 5 by from Great! fast, easy Turbo tax was user friendly, and quick process! I will use Turbo tax again
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 5850
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome It was easy! Everything was explained I thought was going to be a lot harder to do my taxes!!
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax is excellent! This is so simple. I love it. So much stress off me.
Date published: 2021-03-29
Rated 5 out of 5 by from Easy to fil Really fast and easy to efile. Has options to understand why items are needed
Date published: 2021-03-29
Rated 4 out of 5 by from Easy to use Great experience using TurboTax. Had some difficulty figuring out one of my forms, but was able to navigate through the questions.
Date published: 2021-03-29
Rated 4 out of 5 by from Bug in K1 PDF preparation Software saves a bunch of time which is great. But it is a good thing I pay attention to what documents are created for beneficiaries. When the software creates the PDF files for the K-1 for Fed and State, it does NOT include (as it must) the Statement that is supposed to go with K-1 for the Fed when applicable. I have to go to the saved PDF of the return itself and print each Statement that goes with the K-1
Date published: 2021-03-29
Rated 4 out of 5 by from Time consuming for a simple tax filing For a simple W-2 filing it took nearly 3 hours. Lots of irrelevant questions. Was going to take the PLUS offer for $30 then find out an additional $40 was going to be added in. It was pretty easy to go back and change to free filing though.
Date published: 2021-03-29
Rated 4 out of 5 by from Double Entry is a drag Overall, Turbotax is as great as it is every year, and I'm sure I'll use it again next year. My only suggestion is have the programmers find a way to carry over info if it needs to be entered twice. It does this for the W-2 which is great, but there were a couple other times where I had to enter my info multiple times. Worst offender was my direct deposit account and routing number. It asked if I wanted to use the same as last year for federal - I said "Yes". The next page asked me to re-enter all the information....ok, good to double check. Then a couple clicks later when I was filing states it asked me for the same numbers AGAIN! I know it's only a few numbers to enter, but give us a break. We all hate doing our taxes and are in a generally crappy mood - we don't need any added frustration. :)
Date published: 2021-03-29
Rated 4 out of 5 by from Turbo Tax Very Helpful Trouble finding location for estimated and understanding stimulus money due. In talking to a representative, they were very helpful explaining how the second stimulus was handled for tax inclusion.
Date published: 2021-03-29
Rated 5 out of 5 by from Francis Russ is awesome francis Russ was great, helpFUL & FUNNY :) He needs a raise!
Date published: 2021-03-29
Rated 5 out of 5 by from Great! fast, easy Turbo tax was user friendly, and quick process! I will use Turbo tax again
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 5850