TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from super easy to use! Quick and easy even with all my new info this year.
Date published: 2022-02-28
Rated 5 out of 5 by from TRUST TURBO TAX AND RELAX ANYTIME I CAN MUSTER UP THE COURAGE TO DO MY OWN TAXES I ALWAYS USE TURBO TAX, COME TO THINK OF IT, EVEN MY TAX PREPARER USES TURBO TAX ! I AM CONFIDENT THAT I WILL FIND A SIMPLE, EASY TO UNDERSTAND ANSWER TO ANY OF MY QUESTIONS. THE SEARCH ALGORITHM USED IS VERY INTUITIVE AND HAS GIVEN ME EXACTLY WHAT I NEED TO KNOW IN MY FIRST QUERY. THE ANSWERS AND EXPLANATIONS ARE ALWAYS EASY TO UNDERSTAND. AS IM GOING THROUGH THE FILING PROCESS, I LOVE HOW A PICTURE OF A SMILING, TAX EXPERT POPS UP TO SEE IF I NEED HELP. IT IS EASY TO MAKE CHANGES AND THE AUTO-SAVE FEATURE IS GREAT TOO. I APPRECIATE ALL OF THE HELP THAT GOES INTO MAXIMIZING MY REFUND AND ENJOY WATCHING THE REFUND NUMBERS ROLL HIGHER WITH A "KA-CHING!" MESSAGE AFTER EVERY INCREASE. I LOVE THE MULTIPLE CHECKS TO INSURE THAT ALL OF THE INFORMATION I PROVIDE IS ACCURATE AND IN THE CORRECT ORDER. THE AUDIT PROBABILITY FEATURE IS VERY COOL AND I LOVE THE ADDED ASSURANCE GIVEN AT THE END OF THE PROCESS THAT MY RETURNS WERE FILED PROPERLY. YOU CAN TRUST TURBO TAX AND RELAX !
Date published: 2022-02-28
Rated 5 out of 5 by from Real quick Very quick, good service, good software as well. Highly recommend
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is awesome Great help from customer service of Turbo tax. Very knowledgeable.
Date published: 2022-02-28
Rated 5 out of 5 by from Yes it was in depth and engaging. Got bored at the end but taxes are boring
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome It was easy and I love all your explanations in detail, it was very helpful!
Date published: 2022-02-28
Rated 3 out of 5 by from Too Much Extra-ness The live expert my wife spoke to on Friday was very helpful. My experience with the process was not well in that there were extra fees on something that should not have been in my opinion since and tons of uncalled for reviews of the same information too many times. Overall my wife loves turbo tax so i deal but I don't think every step was needed to complete this process.
Date published: 2022-02-28
Rated 4 out of 5 by from For the most part good experience I love using Turbo tax but I did notice the very slow loading times and it froze a couple times which made had to go back and start over but other than that - very easy to use and navigate.
Date published: 2022-02-28
Rated 5 out of 5 by from Wow… Great! The filing process is straightforward and fairly quick!
Date published: 2022-02-28
Rated 5 out of 5 by from Easy & Helpful Much prefer TurboTax to HR Block..Turbo was more helpful as to the answers given when I was unsure. The whole process was easy and understandable and didn't take long.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5839
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from super easy to use! Quick and easy even with all my new info this year.
Date published: 2022-02-28
Rated 5 out of 5 by from TRUST TURBO TAX AND RELAX ANYTIME I CAN MUSTER UP THE COURAGE TO DO MY OWN TAXES I ALWAYS USE TURBO TAX, COME TO THINK OF IT, EVEN MY TAX PREPARER USES TURBO TAX ! I AM CONFIDENT THAT I WILL FIND A SIMPLE, EASY TO UNDERSTAND ANSWER TO ANY OF MY QUESTIONS. THE SEARCH ALGORITHM USED IS VERY INTUITIVE AND HAS GIVEN ME EXACTLY WHAT I NEED TO KNOW IN MY FIRST QUERY. THE ANSWERS AND EXPLANATIONS ARE ALWAYS EASY TO UNDERSTAND. AS IM GOING THROUGH THE FILING PROCESS, I LOVE HOW A PICTURE OF A SMILING, TAX EXPERT POPS UP TO SEE IF I NEED HELP. IT IS EASY TO MAKE CHANGES AND THE AUTO-SAVE FEATURE IS GREAT TOO. I APPRECIATE ALL OF THE HELP THAT GOES INTO MAXIMIZING MY REFUND AND ENJOY WATCHING THE REFUND NUMBERS ROLL HIGHER WITH A "KA-CHING!" MESSAGE AFTER EVERY INCREASE. I LOVE THE MULTIPLE CHECKS TO INSURE THAT ALL OF THE INFORMATION I PROVIDE IS ACCURATE AND IN THE CORRECT ORDER. THE AUDIT PROBABILITY FEATURE IS VERY COOL AND I LOVE THE ADDED ASSURANCE GIVEN AT THE END OF THE PROCESS THAT MY RETURNS WERE FILED PROPERLY. YOU CAN TRUST TURBO TAX AND RELAX !
Date published: 2022-02-28
Rated 5 out of 5 by from Real quick Very quick, good service, good software as well. Highly recommend
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is awesome Great help from customer service of Turbo tax. Very knowledgeable.
Date published: 2022-02-28
Rated 5 out of 5 by from Yes it was in depth and engaging. Got bored at the end but taxes are boring
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome It was easy and I love all your explanations in detail, it was very helpful!
Date published: 2022-02-28
Rated 3 out of 5 by from Too Much Extra-ness The live expert my wife spoke to on Friday was very helpful. My experience with the process was not well in that there were extra fees on something that should not have been in my opinion since and tons of uncalled for reviews of the same information too many times. Overall my wife loves turbo tax so i deal but I don't think every step was needed to complete this process.
Date published: 2022-02-28
Rated 4 out of 5 by from For the most part good experience I love using Turbo tax but I did notice the very slow loading times and it froze a couple times which made had to go back and start over but other than that - very easy to use and navigate.
Date published: 2022-02-28
Rated 5 out of 5 by from Wow… Great! The filing process is straightforward and fairly quick!
Date published: 2022-02-28
Rated 5 out of 5 by from Easy & Helpful Much prefer TurboTax to HR Block..Turbo was more helpful as to the answers given when I was unsure. The whole process was easy and understandable and didn't take long.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5839