TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from It still can improve It should just tell me that I don't qualify for something instead of saying do you want to see if you qualify and then comeback with sorry your income is too high. It should also do better with investments. It asks who does it belong to, but that doesn't carry over to our state which divides income back out per each spouse and so then we have to manually split capital gains etc.
Date published: 2021-03-27
Rated 5 out of 5 by from Another year in the books with Turbo Tax Turbo Tax walked me through everything I needed to enter, in a straightforward and helpful manner. When I had a question, their help line was available with personnel who were pleasant and professional in helping me with all concerns. Wouldn't be able to complete my taxes without turbo tax.
Date published: 2021-03-27
Rated 4 out of 5 by from Turbo Tax This is my second year doing my own taxes with TurboTax. Although it took me a little longer to navigate to the various forms I needed for my situation, the review process along the way, made sure I didn't leave anything behind. You can't beat the price, which saved me over $150 in preparation fees.
Date published: 2021-03-27
Rated 5 out of 5 by from Easy and Fast!! Very easy to use and understand, very comprehensive
Date published: 2021-03-27
Rated 5 out of 5 by from User friendly Love this program, I have been filing with Turbo Tax for 6 years and they just keep improving on helping you file your tax. Each year has become easier and easier to file with them. The step by step instructions had made it simple to navigate and the tips and explanation embedded in the steps are extremely helpful.
Date published: 2021-03-27
Rated 5 out of 5 by from I've used Turbo Tax in the past. My only problem was that I had to get Windows 10 in order to run Turbo Tax.
Date published: 2021-03-27
Rated 2 out of 5 by from Poor experience I've been using Turbotax for 10+ years. This is the worst experience I've had. Downloaded Turbotax Deluxe, I had to change screen resolution to finalize installation. Then when I tried to download a state addition, I had to toggle back and forth between resolutions to make the purchase. It took a tremendous amount of time and patience to get the purchase completed and the state installed. It was a miserable and frustrating experience.
Date published: 2021-03-27
Rated 4 out of 5 by from Good job I've been using this for years always helpful but some times a little tricky to get stated. Will use them next year as well.
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax is easy I prepared my tax return for the first time with Turbo Tax it was simple and easy to do. Thanks!
Date published: 2021-03-27
Rated 5 out of 5 by from TurboTax Makes Filing Taxes Easy I save two thousand dollars a year using TurboTax and get bigger refunds than I did using a CPA. The step by step guides and help area have totally demystified the whole process and helped me learn about deductions I qualify for along the way.
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 5823
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It still can improve It should just tell me that I don't qualify for something instead of saying do you want to see if you qualify and then comeback with sorry your income is too high. It should also do better with investments. It asks who does it belong to, but that doesn't carry over to our state which divides income back out per each spouse and so then we have to manually split capital gains etc.
Date published: 2021-03-27
Rated 5 out of 5 by from Another year in the books with Turbo Tax Turbo Tax walked me through everything I needed to enter, in a straightforward and helpful manner. When I had a question, their help line was available with personnel who were pleasant and professional in helping me with all concerns. Wouldn't be able to complete my taxes without turbo tax.
Date published: 2021-03-27
Rated 4 out of 5 by from Turbo Tax This is my second year doing my own taxes with TurboTax. Although it took me a little longer to navigate to the various forms I needed for my situation, the review process along the way, made sure I didn't leave anything behind. You can't beat the price, which saved me over $150 in preparation fees.
Date published: 2021-03-27
Rated 5 out of 5 by from Easy and Fast!! Very easy to use and understand, very comprehensive
Date published: 2021-03-27
Rated 5 out of 5 by from User friendly Love this program, I have been filing with Turbo Tax for 6 years and they just keep improving on helping you file your tax. Each year has become easier and easier to file with them. The step by step instructions had made it simple to navigate and the tips and explanation embedded in the steps are extremely helpful.
Date published: 2021-03-27
Rated 5 out of 5 by from I've used Turbo Tax in the past. My only problem was that I had to get Windows 10 in order to run Turbo Tax.
Date published: 2021-03-27
Rated 2 out of 5 by from Poor experience I've been using Turbotax for 10+ years. This is the worst experience I've had. Downloaded Turbotax Deluxe, I had to change screen resolution to finalize installation. Then when I tried to download a state addition, I had to toggle back and forth between resolutions to make the purchase. It took a tremendous amount of time and patience to get the purchase completed and the state installed. It was a miserable and frustrating experience.
Date published: 2021-03-27
Rated 4 out of 5 by from Good job I've been using this for years always helpful but some times a little tricky to get stated. Will use them next year as well.
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax is easy I prepared my tax return for the first time with Turbo Tax it was simple and easy to do. Thanks!
Date published: 2021-03-27
Rated 5 out of 5 by from TurboTax Makes Filing Taxes Easy I save two thousand dollars a year using TurboTax and get bigger refunds than I did using a CPA. The step by step guides and help area have totally demystified the whole process and helped me learn about deductions I qualify for along the way.
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 5823