TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from love turbo tax Its so easy. This is my third year to use turbo tax and I've never had a problem.
Date published: 2021-04-12
Rated 4 out of 5 by from Easy to use I have used Turbor tax for many years and it always contained relevant tax changes and updates. They communicate via e-mail through out the entire filing/acceptance process
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo tax is good Never used anyone from Turbo Tax so therefor I do not any further comments
Date published: 2021-04-12
Rated 3 out of 5 by from State Return - Coverd California Been using Turbo Tax for over a decade. 1st year I was disastified. Turbo wanted me to send $1500 back of premium assitance. Made less than the amount was calculated on, confirmed with Coverd Cal it was the right amount so could not be that.. Could not get support or answers from Turbo. Went to Cal. State site to file electronicaly. Was fast, did not cost for electronic deposit. Did not have to send an extra $1500 back in premium assistance and hope the state fixes as Turbo Tax suggested.
Date published: 2021-04-12
Rated 4 out of 5 by from Turbo Tax is easy to use for the most part. Was easy to use up until 1099B form, but was able to get Turbo Tax to link form
Date published: 2021-04-12
Rated 5 out of 5 by from So easy to use I use Turbo Tax every year and I love it. I recommend it to everyone
Date published: 2021-04-12
Rated 1 out of 5 by from TURBO TAX SUCKS! VERY CONFUSING, CLAIM FOR UNPAID STIMULUS CHECKS IS BROKE.
Date published: 2021-04-12
Rated 3 out of 5 by from Watch out for discounts I like TurboTax, it is easy to use and I have used it many years. I have only switched to the online version the last couple of years. I had a pretty complicated tax return this year, so having the extra help is always a plus. I would just caution you, if you have a "discount" to know that when you go to pay it doesn't discount the price unless you have logged in through your discount site each time (so they say). I should have gotten an additional $15 off my amount, but because I must have logged in directly at some point or something, wham, my discount was not there waiting for me when I finally got to the part where you pay. It's totally frustrating and ridiculous! They should have a discount code available for those sites, but instead it just says "applied automatically", only it's not! It would have been 5 stars had this frustrating, time consuming issue had not occurred.
Date published: 2021-04-12
Rated 3 out of 5 by from Hidden fees not explained upfront I always use TurboTax but some hidden fees came out after the fact. Very disappointed.
Date published: 2021-04-12
Rated 5 out of 5 by from Finally I understand taxes:) I love turbo tax. It explains everything super easy and it lets you know exactly what you want to do doesn't kick you out or doesn't time expire on you I love it and it saves where you left off if you need to go get something for a couple days
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 5817
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from love turbo tax Its so easy. This is my third year to use turbo tax and I've never had a problem.
Date published: 2021-04-12
Rated 4 out of 5 by from Easy to use I have used Turbor tax for many years and it always contained relevant tax changes and updates. They communicate via e-mail through out the entire filing/acceptance process
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo tax is good Never used anyone from Turbo Tax so therefor I do not any further comments
Date published: 2021-04-12
Rated 3 out of 5 by from State Return - Coverd California Been using Turbo Tax for over a decade. 1st year I was disastified. Turbo wanted me to send $1500 back of premium assitance. Made less than the amount was calculated on, confirmed with Coverd Cal it was the right amount so could not be that.. Could not get support or answers from Turbo. Went to Cal. State site to file electronicaly. Was fast, did not cost for electronic deposit. Did not have to send an extra $1500 back in premium assistance and hope the state fixes as Turbo Tax suggested.
Date published: 2021-04-12
Rated 4 out of 5 by from Turbo Tax is easy to use for the most part. Was easy to use up until 1099B form, but was able to get Turbo Tax to link form
Date published: 2021-04-12
Rated 5 out of 5 by from So easy to use I use Turbo Tax every year and I love it. I recommend it to everyone
Date published: 2021-04-12
Rated 1 out of 5 by from TURBO TAX SUCKS! VERY CONFUSING, CLAIM FOR UNPAID STIMULUS CHECKS IS BROKE.
Date published: 2021-04-12
Rated 3 out of 5 by from Watch out for discounts I like TurboTax, it is easy to use and I have used it many years. I have only switched to the online version the last couple of years. I had a pretty complicated tax return this year, so having the extra help is always a plus. I would just caution you, if you have a "discount" to know that when you go to pay it doesn't discount the price unless you have logged in through your discount site each time (so they say). I should have gotten an additional $15 off my amount, but because I must have logged in directly at some point or something, wham, my discount was not there waiting for me when I finally got to the part where you pay. It's totally frustrating and ridiculous! They should have a discount code available for those sites, but instead it just says "applied automatically", only it's not! It would have been 5 stars had this frustrating, time consuming issue had not occurred.
Date published: 2021-04-12
Rated 3 out of 5 by from Hidden fees not explained upfront I always use TurboTax but some hidden fees came out after the fact. Very disappointed.
Date published: 2021-04-12
Rated 5 out of 5 by from Finally I understand taxes:) I love turbo tax. It explains everything super easy and it lets you know exactly what you want to do doesn't kick you out or doesn't time expire on you I love it and it saves where you left off if you need to go get something for a couple days
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 5817