TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Extremely Helpful Turbo Tax gets easier to use every year. I like the thoroughness of the review and the ease of navigation. I needed some help from a live agent, and Michael was very helpful. I recommend Turbo Tax to everyone.
Date published: 2021-04-10
Rated 1 out of 5 by from TurboTax is overpriced! great product but WAY WAY overpriced when Credit Karma is completely free
Date published: 2021-04-10
Rated 5 out of 5 by from Very good I have used it several years and find it easy to use year by year, especially as forms get duplicated from prior years.
Date published: 2021-04-10
Rated 5 out of 5 by from Good tool easy to use Some areas could be populated automatically based on how info is entered
Date published: 2021-04-10
Rated 5 out of 5 by from Thank You Turbo Tax! I am very appreciative of the TurboTax live experts that helped me out this year. I had a section that was tricky to navigate through and so I decided to call upon the experts. I spoke with two experts separately, Mike and Ellen. Both were very friendly and patient with my questions. Ellen went above and beyond to help me and I feel so relieved that everything worked out!
Date published: 2021-04-10
Rated 4 out of 5 by from Does The Job. Better instruction for Railroad Retirement filers.
Date published: 2021-04-10
Rated 1 out of 5 by from Bugs with no Help The household purchased the CD-Rom version of the 2020 TurboTax software, however, the software download was not available for the other (remote) computers that were also using that software. None of the help pages solved the issue, I was always told that the product key I used was already in use, and talking to a representative was nearly impossible to get to. The hoops I had to jump through to get to square 1 placed an unreasonable burden on me, and made this year's filing the most unpleasant experience I've had with TurboTax in the history that I've been using their software. I may not be returning to TurboTax in 2021 based on the frustration from this year alone -- Truly an agonizing experience.
Date published: 2021-04-10
Rated 5 out of 5 by from Makes my life way easier! Great experience, always a great experience! PLUS all my info from previous years is stored
Date published: 2021-04-10
Rated 3 out of 5 by from Turbo Tax was far more complicated this year Turbo Tax this year had far more questions and glitches. It was not as intuitive as it usually is. I don't know why these changes were made, but it was very frustrating and a seemless experience in previous years was not so this year. I hope next year is better.
Date published: 2021-04-10
Rated 5 out of 5 by from ALWAYS HELPFUL I like the tips all the way through my returns. it makes filing easier.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 5811
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Extremely Helpful Turbo Tax gets easier to use every year. I like the thoroughness of the review and the ease of navigation. I needed some help from a live agent, and Michael was very helpful. I recommend Turbo Tax to everyone.
Date published: 2021-04-10
Rated 1 out of 5 by from TurboTax is overpriced! great product but WAY WAY overpriced when Credit Karma is completely free
Date published: 2021-04-10
Rated 5 out of 5 by from Very good I have used it several years and find it easy to use year by year, especially as forms get duplicated from prior years.
Date published: 2021-04-10
Rated 5 out of 5 by from Good tool easy to use Some areas could be populated automatically based on how info is entered
Date published: 2021-04-10
Rated 5 out of 5 by from Thank You Turbo Tax! I am very appreciative of the TurboTax live experts that helped me out this year. I had a section that was tricky to navigate through and so I decided to call upon the experts. I spoke with two experts separately, Mike and Ellen. Both were very friendly and patient with my questions. Ellen went above and beyond to help me and I feel so relieved that everything worked out!
Date published: 2021-04-10
Rated 4 out of 5 by from Does The Job. Better instruction for Railroad Retirement filers.
Date published: 2021-04-10
Rated 1 out of 5 by from Bugs with no Help The household purchased the CD-Rom version of the 2020 TurboTax software, however, the software download was not available for the other (remote) computers that were also using that software. None of the help pages solved the issue, I was always told that the product key I used was already in use, and talking to a representative was nearly impossible to get to. The hoops I had to jump through to get to square 1 placed an unreasonable burden on me, and made this year's filing the most unpleasant experience I've had with TurboTax in the history that I've been using their software. I may not be returning to TurboTax in 2021 based on the frustration from this year alone -- Truly an agonizing experience.
Date published: 2021-04-10
Rated 5 out of 5 by from Makes my life way easier! Great experience, always a great experience! PLUS all my info from previous years is stored
Date published: 2021-04-10
Rated 3 out of 5 by from Turbo Tax was far more complicated this year Turbo Tax this year had far more questions and glitches. It was not as intuitive as it usually is. I don't know why these changes were made, but it was very frustrating and a seemless experience in previous years was not so this year. I hope next year is better.
Date published: 2021-04-10
Rated 5 out of 5 by from ALWAYS HELPFUL I like the tips all the way through my returns. it makes filing easier.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 5811