TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from good I have used turbo tax to file my tax return for many years. It's easy to use and easy to understand.
Date published: 2021-03-17
Rated 5 out of 5 by from Still very happy with TT many years later I have been using TT for many years now and I am still impressed with how intuitive it is. They continue to refine their process each year. As a military member who constantly moves around, TT has been very useful and understands the added complications with these moves.
Date published: 2021-03-17
Rated 5 out of 5 by from love TurboTax Easy to use and doesn't let you accidentally miss any steps. Auto-answers are accurate and helpful.
Date published: 2021-03-17
Rated 3 out of 5 by from turbotax 10 years using same or for as long as i remember xxxxx
Date published: 2021-03-17
Rated 5 out of 5 by from Enjoyed using turbo tax it was very easy did not take a lot of time and the step by step instructions was easy.
Date published: 2021-03-17
Rated 1 out of 5 by from Expensive and buggy You had to pay extra for submitting to each State. In one place it said $50, but when I got charged, it was $55. And....submitting to the State of Virginia (and by looking about for the solution, other States as well) put you in an endless loop having you reverify your information. I tried to get help on 3/15 from Intuit, but there didn't seem to be a choice for getting help for the business edition. The normal queue had over an hour wait time. So I searched on line for a while and found the solution. The program created an extra blank form. It didn't submit due to that. You had to enter information on to the blank form and then delete the form from the forms menu before you could submit. After that, the State would submit. I only found out it was the State giving the problem by separately filing State and Federal forms. This bug easily cost me 1-2h of time! Not happy. My returns were relatively easy, so they didn't take that much time to enter. I probably could have done them on paper just as fast.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Ta was GREAT They answered all my questions. Made me feel more comfortable in what I was doing.
Date published: 2021-03-17
Rated 5 out of 5 by from Very simple and very easy to use the entire experience was a simple follow the steps.
Date published: 2021-03-17
Rated 5 out of 5 by from very happy with service very good enjoyed the service not so happy about the review requirements
Date published: 2021-03-17
Rated 5 out of 5 by from Great Service Awesome! Thank you for helping file my taxes. Great!
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5799
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from good I have used turbo tax to file my tax return for many years. It's easy to use and easy to understand.
Date published: 2021-03-17
Rated 5 out of 5 by from Still very happy with TT many years later I have been using TT for many years now and I am still impressed with how intuitive it is. They continue to refine their process each year. As a military member who constantly moves around, TT has been very useful and understands the added complications with these moves.
Date published: 2021-03-17
Rated 5 out of 5 by from love TurboTax Easy to use and doesn't let you accidentally miss any steps. Auto-answers are accurate and helpful.
Date published: 2021-03-17
Rated 3 out of 5 by from turbotax 10 years using same or for as long as i remember xxxxx
Date published: 2021-03-17
Rated 5 out of 5 by from Enjoyed using turbo tax it was very easy did not take a lot of time and the step by step instructions was easy.
Date published: 2021-03-17
Rated 1 out of 5 by from Expensive and buggy You had to pay extra for submitting to each State. In one place it said $50, but when I got charged, it was $55. And....submitting to the State of Virginia (and by looking about for the solution, other States as well) put you in an endless loop having you reverify your information. I tried to get help on 3/15 from Intuit, but there didn't seem to be a choice for getting help for the business edition. The normal queue had over an hour wait time. So I searched on line for a while and found the solution. The program created an extra blank form. It didn't submit due to that. You had to enter information on to the blank form and then delete the form from the forms menu before you could submit. After that, the State would submit. I only found out it was the State giving the problem by separately filing State and Federal forms. This bug easily cost me 1-2h of time! Not happy. My returns were relatively easy, so they didn't take that much time to enter. I probably could have done them on paper just as fast.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Ta was GREAT They answered all my questions. Made me feel more comfortable in what I was doing.
Date published: 2021-03-17
Rated 5 out of 5 by from Very simple and very easy to use the entire experience was a simple follow the steps.
Date published: 2021-03-17
Rated 5 out of 5 by from very happy with service very good enjoyed the service not so happy about the review requirements
Date published: 2021-03-17
Rated 5 out of 5 by from Great Service Awesome! Thank you for helping file my taxes. Great!
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5799