TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from amazing filing program awsome . it was quick and easy. its most definitly the best
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax is amazing, Been using it for 6 years Turbo Tax is very Thorough and easy to use, They have an expert team to assist with any questions. Highly Recommend
Date published: 2021-04-03
Rated 2 out of 5 by from Form 8606 Backdoor IRA experience is poor To get TurboTax to properly fill in Form 8606 and update your basis when you do a backdoor Roth, you have to NOT select "I rolled over the entire amount" and instead click on the option to assign the traditional IRA distribution amounts across different options. No one on customer service knew this and after 4 hours of trial and error we just happened on the right way to enter it. The entire backdoor Roth process should be heavily streamlined as it's not that uncommon.
Date published: 2021-04-03
Rated 5 out of 5 by from 6th year using TurboTax I've been a consumer of this service for 6 years and it's gotten better each year. The helpful definitions, online support, and ease of use of features like the charity donation calculator is very useful. I feel that my tax submissions are always 100% correct.
Date published: 2021-04-03
Rated 5 out of 5 by from Thanks for making it all seem so easy!! Awesome professionalism and her "GO TO" and "WE GOT THIS" vibes made it all so easy going; thanks for your persistance, and confidence in what you do, because it flows through to ease our tax anxieties, lol. Turbo tax is on fire with their great customer service; thanks.
Date published: 2021-04-03
Rated 5 out of 5 by from turbo tax is am amazing it was so easy to do cant believe i didnt use it sooner
Date published: 2021-04-03
Rated 5 out of 5 by from TurboTax great! Fast and efficient. First time using it and it was amazing.
Date published: 2021-04-03
Rated 3 out of 5 by from Almost got $1500 less this year, b/c CTC check box The software has a check box for a SSN that can't be used for employment. I somehow inadvertently checked the box. This meant the Child Tax Credit (CTC) was going to be $500 instead of $2000 for my son. Which meant $1500 less on my refund. God was looking out for me because I noticed it on the form and went back through the personal data again. I figured out where to uncheck the box. This could have been a bad mistake. It would have been better if Turbo Tax specifically asked you a question about this which checked or unchecked the box to make sure this didn't happen.
Date published: 2021-04-03
Rated 5 out of 5 by from Awesome!!! My first time and it was simple and I got through with no problems. THANK YOU!! I will be using this every year!!
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax rocks. I had a glitch with one of my state filings and I arranged for a call. Betty called within a few minutes and stuck with me while we sorted it out. She was great. The Turbo tax software is user friendly as usual.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 5795
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from amazing filing program awsome . it was quick and easy. its most definitly the best
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax is amazing, Been using it for 6 years Turbo Tax is very Thorough and easy to use, They have an expert team to assist with any questions. Highly Recommend
Date published: 2021-04-03
Rated 2 out of 5 by from Form 8606 Backdoor IRA experience is poor To get TurboTax to properly fill in Form 8606 and update your basis when you do a backdoor Roth, you have to NOT select "I rolled over the entire amount" and instead click on the option to assign the traditional IRA distribution amounts across different options. No one on customer service knew this and after 4 hours of trial and error we just happened on the right way to enter it. The entire backdoor Roth process should be heavily streamlined as it's not that uncommon.
Date published: 2021-04-03
Rated 5 out of 5 by from 6th year using TurboTax I've been a consumer of this service for 6 years and it's gotten better each year. The helpful definitions, online support, and ease of use of features like the charity donation calculator is very useful. I feel that my tax submissions are always 100% correct.
Date published: 2021-04-03
Rated 5 out of 5 by from Thanks for making it all seem so easy!! Awesome professionalism and her "GO TO" and "WE GOT THIS" vibes made it all so easy going; thanks for your persistance, and confidence in what you do, because it flows through to ease our tax anxieties, lol. Turbo tax is on fire with their great customer service; thanks.
Date published: 2021-04-03
Rated 5 out of 5 by from turbo tax is am amazing it was so easy to do cant believe i didnt use it sooner
Date published: 2021-04-03
Rated 5 out of 5 by from TurboTax great! Fast and efficient. First time using it and it was amazing.
Date published: 2021-04-03
Rated 3 out of 5 by from Almost got $1500 less this year, b/c CTC check box The software has a check box for a SSN that can't be used for employment. I somehow inadvertently checked the box. This meant the Child Tax Credit (CTC) was going to be $500 instead of $2000 for my son. Which meant $1500 less on my refund. God was looking out for me because I noticed it on the form and went back through the personal data again. I figured out where to uncheck the box. This could have been a bad mistake. It would have been better if Turbo Tax specifically asked you a question about this which checked or unchecked the box to make sure this didn't happen.
Date published: 2021-04-03
Rated 5 out of 5 by from Awesome!!! My first time and it was simple and I got through with no problems. THANK YOU!! I will be using this every year!!
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax rocks. I had a glitch with one of my state filings and I arranged for a call. Betty called within a few minutes and stuck with me while we sorted it out. She was great. The Turbo tax software is user friendly as usual.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 5795