TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo tax is great! Always a pleasure using Turbo Tax Very easy and understanding
Date published: 2021-03-29
Rated 1 out of 5 by from Turbo Tax has gone down hill now Turbo Tax has become extremely expensive these last couple of years, unlike the previous years and the program that is being used is incredibly horrible, which means that it is not at all user friendly now, unlike in the past. I could not even print my receipt, they kept asking me the same questions over and over again (Waste of time), they had me correctly things in forms in a really inefficient way, and the so called Tax Expert kept getting the Form wrong that I was trying to ask questions about, which was the 1098 Forms that I had received and I needed some clarification on these Forms, that I did not get at all, as well. I truly feel that I should be paid for using Turbo Tax, since my time is super precious to me and it was definitely wasted by Turbo Tax in several ways today. I will never again use Turbo Tax, even though I have used it for many years in the past, because it will be just as expensive to have someone else to do my taxes and I will not have to spend an entire day with the hassle of using Turbo Tax ever again!
Date published: 2021-03-29
Rated 5 out of 5 by from awesome very happy with the whole experience very convenient
Date published: 2021-03-29
Rated 5 out of 5 by from Advisor was great. Professional & knowledgeable. Helped me through the whole process.
Date published: 2021-03-29
Rated 3 out of 5 by from Review Turbotax Experience Ok experience with tax software was ok overall. There could be some user friendly interactions to keep the tax software visible on screen when changing review topics.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax Very easy to use but the price keeps creeping up - however I have not compared prices elsewhere because I am comfortable using Turbo Tax
Date published: 2021-03-29
Rated 5 out of 5 by from awewsome turbo tax did a great job walking me through, this was my first time doing taxes and i am happy
Date published: 2021-03-29
Rated 4 out of 5 by from easy to use easy to navigate and complete forms. help was useful
Date published: 2021-03-29
Rated 3 out of 5 by from Couldn't upgrade to get live support TurboTax is really great for the basics, but still fairly complicated when selling RSUs. Turbo tax doesn't compute taxes withheld for the sale automatically based on the forms reported to the IRS -- so the user has to do a lot of investigation to ensure they aren't double paying taxes. And when I realized inputting RSUs info wasn't super straightforward, I was disappointed I couldn't upgrade to get live support with an accountant because I bought the CD version of the product. So I had to forgo the extra help that I would have liked to have.
Date published: 2021-03-29
Rated 5 out of 5 by from So easy! TurboTax makes filing taxes so easy! I use it every year and love it!
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 5792
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is great! Always a pleasure using Turbo Tax Very easy and understanding
Date published: 2021-03-29
Rated 1 out of 5 by from Turbo Tax has gone down hill now Turbo Tax has become extremely expensive these last couple of years, unlike the previous years and the program that is being used is incredibly horrible, which means that it is not at all user friendly now, unlike in the past. I could not even print my receipt, they kept asking me the same questions over and over again (Waste of time), they had me correctly things in forms in a really inefficient way, and the so called Tax Expert kept getting the Form wrong that I was trying to ask questions about, which was the 1098 Forms that I had received and I needed some clarification on these Forms, that I did not get at all, as well. I truly feel that I should be paid for using Turbo Tax, since my time is super precious to me and it was definitely wasted by Turbo Tax in several ways today. I will never again use Turbo Tax, even though I have used it for many years in the past, because it will be just as expensive to have someone else to do my taxes and I will not have to spend an entire day with the hassle of using Turbo Tax ever again!
Date published: 2021-03-29
Rated 5 out of 5 by from awesome very happy with the whole experience very convenient
Date published: 2021-03-29
Rated 5 out of 5 by from Advisor was great. Professional & knowledgeable. Helped me through the whole process.
Date published: 2021-03-29
Rated 3 out of 5 by from Review Turbotax Experience Ok experience with tax software was ok overall. There could be some user friendly interactions to keep the tax software visible on screen when changing review topics.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax Very easy to use but the price keeps creeping up - however I have not compared prices elsewhere because I am comfortable using Turbo Tax
Date published: 2021-03-29
Rated 5 out of 5 by from awewsome turbo tax did a great job walking me through, this was my first time doing taxes and i am happy
Date published: 2021-03-29
Rated 4 out of 5 by from easy to use easy to navigate and complete forms. help was useful
Date published: 2021-03-29
Rated 3 out of 5 by from Couldn't upgrade to get live support TurboTax is really great for the basics, but still fairly complicated when selling RSUs. Turbo tax doesn't compute taxes withheld for the sale automatically based on the forms reported to the IRS -- so the user has to do a lot of investigation to ensure they aren't double paying taxes. And when I realized inputting RSUs info wasn't super straightforward, I was disappointed I couldn't upgrade to get live support with an accountant because I bought the CD version of the product. So I had to forgo the extra help that I would have liked to have.
Date published: 2021-03-29
Rated 5 out of 5 by from So easy! TurboTax makes filing taxes so easy! I use it every year and love it!
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 5792