TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Great Step by Step Method This is my first-time using TurboTax, I loved that it has icons that you can click and explains what things mean. It gives examples, you know exactly what the IRS means.
Date published: 2022-02-28
Rated 4 out of 5 by from Turbo Tax was great but there was an issue I had some issues that my income did not show on the statement before seeing the whole documents. Although three live chat personnels were trying to help me but they could not guide me and could not identify the issue. Even a last person helped me a lot, she recommended me to talk to an accountant to get help on the issue...
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome Easy to follow instructions I know what to do at every step
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent as always for many years I’ve been using TurboTax for several years and it has been the simplest I have ever used I have tried to use others but I always come back to TurboTax when I can’t even complete the tax returns from another company. I’ve been with TurboTax for 30 years plus.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax makes it easy! Turbo Tax always makes filing easy and gives me piece of mind that I have received all the tax breaks I can.
Date published: 2022-02-28
Rated 5 out of 5 by from katherine she helped me all the way through my fix my return. she was great
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Is awsome I love my exprince with turbo tax the help is wonderful and they got my taxes done
Date published: 2022-02-28
Rated 4 out of 5 by from Good and Solid Software Needing Some Improvements Overall its a good program. I've been using Turbo Tax for decades and have had no problems. Improvement areas... Need to have the ability from the menu to jump to a specific area without having to revisit all the sub-questions that leads to the area you want to review or change. Also had a situation this year where we had a pre-2017 1st mortgage and home equity line that was used for home improvements. Refinaced them both into one mortgage in 2021. This process was clunky. Should have had a question that asked if the first pre-2017 mortgage was refinanced, and similar question for the HELOC and THEN ask if the new mortgage was the combination of the two. I got it done, but it just seems like it could have been laid out better to accommodate this situation. Besides that, Turbo Tax is a good solid system.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Helped Me Correct an Error on Tax Form I was ready to e-file my taxes when I noticed an error on the additional income worksheet. Called Turbo Tax, spoke to live expert who confirmed that additional income was added 2x to the worksheet in error. He was able to correct the error so that I would not be taxed twice for the same income. Kudos to Turbo Tax expert for his help--resulting in more of a refund for me.
Date published: 2022-02-28
Rated 5 out of 5 by from Great It was really easy and I appreciate the ease and it being free since I haven't worked and don't get assistance
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5786
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Step by Step Method This is my first-time using TurboTax, I loved that it has icons that you can click and explains what things mean. It gives examples, you know exactly what the IRS means.
Date published: 2022-02-28
Rated 4 out of 5 by from Turbo Tax was great but there was an issue I had some issues that my income did not show on the statement before seeing the whole documents. Although three live chat personnels were trying to help me but they could not guide me and could not identify the issue. Even a last person helped me a lot, she recommended me to talk to an accountant to get help on the issue...
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome Easy to follow instructions I know what to do at every step
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent as always for many years I’ve been using TurboTax for several years and it has been the simplest I have ever used I have tried to use others but I always come back to TurboTax when I can’t even complete the tax returns from another company. I’ve been with TurboTax for 30 years plus.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax makes it easy! Turbo Tax always makes filing easy and gives me piece of mind that I have received all the tax breaks I can.
Date published: 2022-02-28
Rated 5 out of 5 by from katherine she helped me all the way through my fix my return. she was great
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Is awsome I love my exprince with turbo tax the help is wonderful and they got my taxes done
Date published: 2022-02-28
Rated 4 out of 5 by from Good and Solid Software Needing Some Improvements Overall its a good program. I've been using Turbo Tax for decades and have had no problems. Improvement areas... Need to have the ability from the menu to jump to a specific area without having to revisit all the sub-questions that leads to the area you want to review or change. Also had a situation this year where we had a pre-2017 1st mortgage and home equity line that was used for home improvements. Refinaced them both into one mortgage in 2021. This process was clunky. Should have had a question that asked if the first pre-2017 mortgage was refinanced, and similar question for the HELOC and THEN ask if the new mortgage was the combination of the two. I got it done, but it just seems like it could have been laid out better to accommodate this situation. Besides that, Turbo Tax is a good solid system.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Helped Me Correct an Error on Tax Form I was ready to e-file my taxes when I noticed an error on the additional income worksheet. Called Turbo Tax, spoke to live expert who confirmed that additional income was added 2x to the worksheet in error. He was able to correct the error so that I would not be taxed twice for the same income. Kudos to Turbo Tax expert for his help--resulting in more of a refund for me.
Date published: 2022-02-28
Rated 5 out of 5 by from Great It was really easy and I appreciate the ease and it being free since I haven't worked and don't get assistance
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5786