TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Issue with pricing and getting assistance on forms I've used TurboTax for years, and generally have a great time with it. Makes everything fast and simple to use. Unfortunately this year, I was having trouble with a particular form that I got from State. I was entering in everything exactly as it was on the form, however the program wouldn't allow the ENTIRE return to be filed. Searched and called for help, but the chat system and AI weren't helpful in the slightest. Found a solution, but it was NOT thanks to TurboTax. Secondly, after prepping the forms to be filed, TurboTax gave me a quote of $89 to file. After waiting to have the money in my account for the return and the fee, Turbotax charged me $119 to file. After the payment, I found out there was something in my OR file that wasn't being included, and after fixing that, TurboTax charged me an ADDITIONAL $49 to file the OR State return. Incredibly annoying, I'm not happy with the service this year.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax was easier than I thought it would be I wasn't expecting the product to be so user friendly. They made it very easy for a very senior citizen to navigate through the entire process.
Date published: 2022-04-13
Rated 5 out of 5 by from Easy A lot easier than others I’ve used in previous years as well as accountants!
Date published: 2022-04-13
Rated 1 out of 5 by from TurboTax is terrible for the country Intuit has consistently and successfully lobbied against efforts to make filing taxes free and easy. I use TurboTax only because, just as Intuit hoped, it's virtually impossible to file taxes without professional help. But it doesn't have to be, and it isn't in other countries.
Date published: 2022-04-13
Rated 5 out of 5 by from awesome Robert W was awesome ,very knowledgably and very helpful
Date published: 2022-04-13
Rated 5 out of 5 by from Easy Filing I needed live assistance on a couple of occasions, chose a call back, and was very pleased with fast response to my home number. The advisor took the time to explain and fully answered my questions. Really excellent service.
Date published: 2022-04-13
Rated 5 out of 5 by from I love Turbo Tax! It's easy and I like that Turbo Tax has my information from filing previously. I have been filing my own self-employed tax returns for over 25 years. Since using Turbo Tax I feel like the returns are correct and I get the most deductions possible. I also don't dread filing taxes as much as I used to.
Date published: 2022-04-13
Rated 5 out of 5 by from So Easy to Use and Fast too! Turbo Tax led me effortlessly through the filing process.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Great I found the whole experience abundantly useful
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is great!!! I've been using turbo Tax for over 15 years and it makes the process very straightforward and gives me peace of mind that it is done correctly!
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 5780
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Issue with pricing and getting assistance on forms I've used TurboTax for years, and generally have a great time with it. Makes everything fast and simple to use. Unfortunately this year, I was having trouble with a particular form that I got from State. I was entering in everything exactly as it was on the form, however the program wouldn't allow the ENTIRE return to be filed. Searched and called for help, but the chat system and AI weren't helpful in the slightest. Found a solution, but it was NOT thanks to TurboTax. Secondly, after prepping the forms to be filed, TurboTax gave me a quote of $89 to file. After waiting to have the money in my account for the return and the fee, Turbotax charged me $119 to file. After the payment, I found out there was something in my OR file that wasn't being included, and after fixing that, TurboTax charged me an ADDITIONAL $49 to file the OR State return. Incredibly annoying, I'm not happy with the service this year.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax was easier than I thought it would be I wasn't expecting the product to be so user friendly. They made it very easy for a very senior citizen to navigate through the entire process.
Date published: 2022-04-13
Rated 5 out of 5 by from Easy A lot easier than others I’ve used in previous years as well as accountants!
Date published: 2022-04-13
Rated 1 out of 5 by from TurboTax is terrible for the country Intuit has consistently and successfully lobbied against efforts to make filing taxes free and easy. I use TurboTax only because, just as Intuit hoped, it's virtually impossible to file taxes without professional help. But it doesn't have to be, and it isn't in other countries.
Date published: 2022-04-13
Rated 5 out of 5 by from awesome Robert W was awesome ,very knowledgably and very helpful
Date published: 2022-04-13
Rated 5 out of 5 by from Easy Filing I needed live assistance on a couple of occasions, chose a call back, and was very pleased with fast response to my home number. The advisor took the time to explain and fully answered my questions. Really excellent service.
Date published: 2022-04-13
Rated 5 out of 5 by from I love Turbo Tax! It's easy and I like that Turbo Tax has my information from filing previously. I have been filing my own self-employed tax returns for over 25 years. Since using Turbo Tax I feel like the returns are correct and I get the most deductions possible. I also don't dread filing taxes as much as I used to.
Date published: 2022-04-13
Rated 5 out of 5 by from So Easy to Use and Fast too! Turbo Tax led me effortlessly through the filing process.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Great I found the whole experience abundantly useful
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is great!!! I've been using turbo Tax for over 15 years and it makes the process very straightforward and gives me peace of mind that it is done correctly!
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 5780