TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from TurboTax is okay. Not too impressed. I paid for an agent to do my taxes, got told they would call in 5 minutes, days later now and still no agent. So I did it myself but STILL GOT CHARGED FOR THE AGENT. I'm not happy.
Date published: 2023-01-20
Rated 5 out of 5 by from Always so user friendly. No need to use an accountant if you just follow the rules. Thanks so much
Date published: 2023-01-20
Rated 5 out of 5 by from EXCELLENT I have been with Turbo since the start of my employment history and I never left.
Date published: 2023-01-20
Rated 1 out of 5 by from Can't complete state return! This has got to be the worst version of turbo tax I have ever used. Cannot complete my state return due to informing me that form 8034-CR version not available yet. I don't even use this form for filing. I went back to review both Federal and State returns to see if I entered something wrong and I didn't.....so getting this error message is upsetting!
Date published: 2023-01-20
Rated 5 out of 5 by from very simple, easy to understand very simple. and it has where you can look up a thing if you dont understand it
Date published: 2023-01-20
Rated 5 out of 5 by from Very user friendly! Turbo Tax is extremely user-friendly yet covers every detail you can think of & even those you wouldn't think of!
Date published: 2023-01-20
Rated 1 out of 5 by from Raised prices and surprise charges again It used to be one charge. Now you are charging for anything you can and then surprising me at the end with an additional $39.00 fee b/c I chose to use my direct deposit to file all the other things... you charged me $39.00 to file in Florida but I have to mail it. I did all of the work. I won't use it again. Its a rip off.... but what isn't these days.
Date published: 2023-01-20
Rated 5 out of 5 by from great product easy to use and to understand. they walked me through every step
Date published: 2023-01-20
Rated 5 out of 5 by from Turbo Tax always helpfull Its been easy filing with Turbo tax. Every step is easy to read and fill out.
Date published: 2023-01-20
Rated 5 out of 5 by from Taxes done in 18 min! Every year I use Turbo Tax and every year its quick and easy! Thank you!
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 5776
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is okay. Not too impressed. I paid for an agent to do my taxes, got told they would call in 5 minutes, days later now and still no agent. So I did it myself but STILL GOT CHARGED FOR THE AGENT. I'm not happy.
Date published: 2023-01-20
Rated 5 out of 5 by from Always so user friendly. No need to use an accountant if you just follow the rules. Thanks so much
Date published: 2023-01-20
Rated 5 out of 5 by from EXCELLENT I have been with Turbo since the start of my employment history and I never left.
Date published: 2023-01-20
Rated 1 out of 5 by from Can't complete state return! This has got to be the worst version of turbo tax I have ever used. Cannot complete my state return due to informing me that form 8034-CR version not available yet. I don't even use this form for filing. I went back to review both Federal and State returns to see if I entered something wrong and I didn't.....so getting this error message is upsetting!
Date published: 2023-01-20
Rated 5 out of 5 by from very simple, easy to understand very simple. and it has where you can look up a thing if you dont understand it
Date published: 2023-01-20
Rated 5 out of 5 by from Very user friendly! Turbo Tax is extremely user-friendly yet covers every detail you can think of & even those you wouldn't think of!
Date published: 2023-01-20
Rated 1 out of 5 by from Raised prices and surprise charges again It used to be one charge. Now you are charging for anything you can and then surprising me at the end with an additional $39.00 fee b/c I chose to use my direct deposit to file all the other things... you charged me $39.00 to file in Florida but I have to mail it. I did all of the work. I won't use it again. Its a rip off.... but what isn't these days.
Date published: 2023-01-20
Rated 5 out of 5 by from great product easy to use and to understand. they walked me through every step
Date published: 2023-01-20
Rated 5 out of 5 by from Turbo Tax always helpfull Its been easy filing with Turbo tax. Every step is easy to read and fill out.
Date published: 2023-01-20
Rated 5 out of 5 by from Taxes done in 18 min! Every year I use Turbo Tax and every year its quick and easy! Thank you!
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 5776