TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Does the job. Wish it would be more user friendly I have been using TurboTax for many years. Every year, I install it and hope that I can finally use my touch screen for scrolling, and every year I am disappointed. I had my son use it this year as well. He is much more skilled at computers than I am, and he was livid at how unfriendly the user interface was. For example, he found two places to do searches, and from one place, there was a link to jump to other forms, but in the other place, there wasn't the link. So yes, it does your taxes fine, and yes, I am happy to buy the Deluxe edition every year so I get a free state filing. But geez, talk with some real software developers or power computer users about how to improve the ease of use.
Date published: 2021-03-21
Rated 5 out of 5 by from Amazing Really fast and efficient! I would recommend this to anyone needing a way to file taxes!
Date published: 2021-03-21
Rated 5 out of 5 by from awesome easy use website, self explanatory too. turbo tax is indeed great
Date published: 2021-03-21
Rated 5 out of 5 by from Fast and easy So easy and fast it's crazy. Walked me through everything.
Date published: 2021-03-21
Rated 5 out of 5 by from TurboTax is outstanding! TurboTax saves time. It goes easy through the filling process by retrieving the information from your previous tax return. The information is secured. It makes me feel in control of the process. Thanks!
Date published: 2021-03-21
Rated 5 out of 5 by from 7yrs because it's simple, easy, and convenient. Turbo Tax isn't just simple & easy it's super convenient as well. Features like W-2(s), tax forms, personal info, example/help, and more ready to review or completed saving time. Turbo Tax's convenient features make filing simple, easy, and less of a chore. NOT FILING TAXES IS THE ONLY WAY IT COULD BE EASIER.
Date published: 2021-03-21
Rated 3 out of 5 by from Do I really have to do this? It is 3 AM - I am done doing this. There is no other option than to click this.... This is stupid.
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo tax is excellent Excellent, very quick and easy and very happy would use it again
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo tax is awesome Is very easy to use. The system will guide you in every step of the way. And most of all it's free.
Date published: 2021-03-21
Rated 4 out of 5 by from More difficult to use this year Dropping support for Windows 7 was NOT a good idea. Like Windows XP, Windows 7 will be in wide use for a long time after Microsoft expiration, because it works, unlike Windows 10. TurboTax 2020 is agonizingly slow on Windows 10. It took almost a half-hour for the initial update and every time I opened TT, it took at least 1-2 minutes to get to the previously-opened page. About every other session TT again asked for the validation code. Intuit, you slacked off this year. Try to do better next time.
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 5751
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Does the job. Wish it would be more user friendly I have been using TurboTax for many years. Every year, I install it and hope that I can finally use my touch screen for scrolling, and every year I am disappointed. I had my son use it this year as well. He is much more skilled at computers than I am, and he was livid at how unfriendly the user interface was. For example, he found two places to do searches, and from one place, there was a link to jump to other forms, but in the other place, there wasn't the link. So yes, it does your taxes fine, and yes, I am happy to buy the Deluxe edition every year so I get a free state filing. But geez, talk with some real software developers or power computer users about how to improve the ease of use.
Date published: 2021-03-21
Rated 5 out of 5 by from Amazing Really fast and efficient! I would recommend this to anyone needing a way to file taxes!
Date published: 2021-03-21
Rated 5 out of 5 by from awesome easy use website, self explanatory too. turbo tax is indeed great
Date published: 2021-03-21
Rated 5 out of 5 by from Fast and easy So easy and fast it's crazy. Walked me through everything.
Date published: 2021-03-21
Rated 5 out of 5 by from TurboTax is outstanding! TurboTax saves time. It goes easy through the filling process by retrieving the information from your previous tax return. The information is secured. It makes me feel in control of the process. Thanks!
Date published: 2021-03-21
Rated 5 out of 5 by from 7yrs because it's simple, easy, and convenient. Turbo Tax isn't just simple & easy it's super convenient as well. Features like W-2(s), tax forms, personal info, example/help, and more ready to review or completed saving time. Turbo Tax's convenient features make filing simple, easy, and less of a chore. NOT FILING TAXES IS THE ONLY WAY IT COULD BE EASIER.
Date published: 2021-03-21
Rated 3 out of 5 by from Do I really have to do this? It is 3 AM - I am done doing this. There is no other option than to click this.... This is stupid.
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo tax is excellent Excellent, very quick and easy and very happy would use it again
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo tax is awesome Is very easy to use. The system will guide you in every step of the way. And most of all it's free.
Date published: 2021-03-21
Rated 4 out of 5 by from More difficult to use this year Dropping support for Windows 7 was NOT a good idea. Like Windows XP, Windows 7 will be in wide use for a long time after Microsoft expiration, because it works, unlike Windows 10. TurboTax 2020 is agonizingly slow on Windows 10. It took almost a half-hour for the initial update and every time I opened TT, it took at least 1-2 minutes to get to the previously-opened page. About every other session TT again asked for the validation code. Intuit, you slacked off this year. Try to do better next time.
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 5751