TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy To Use-No Hassle As always, Turbo Tax is very easy to use. Once I have all my documents gathered, it's a quick and painless process to fill out the forms!
Date published: 2022-10-12
Rated 5 out of 5 by from Professional and Efficient Amazing service. Carissa was personable and able to answer my questions. She was a 10 out of 10
Date published: 2022-10-12
Rated 5 out of 5 by from Excellent customer service Both agents I talked to were incredibly polite, patient, and knowledgeable. I wish every company’s customer service was this superb.
Date published: 2022-10-12
Rated 4 out of 5 by from Pretty Good - a number od dead ends I wouldn't be able to do my taxes without TorboTax. However, there are a number of shortcomings. In a few of the forms I either have no idea want information TurboTax is looking for, or I can't find it anywhere in my tax documents. And the "help" function usually doesn't shed any more light on the subject.
Date published: 2022-10-12
Rated 5 out of 5 by from Simply the best Louise Sexton was amazing. Made a tough situation so easy
Date published: 2022-10-12
Rated 5 out of 5 by from TurboTax IS awesome Had a tricky tax situation this year. Catherine, with 45 years of experience was AMAAAAAAZING! She is extremely knowledgeable, patient, non-judgmental and easy going. A+++++++
Date published: 2022-10-12
Rated 5 out of 5 by from Great Service Great service, would do it again. This service came at a time I needed it most
Date published: 2022-10-12
Rated 4 out of 5 by from Most things really good, a couple of difficulties Most things worked smoothly. But, entering K-1 forms for inherited estate was very difficult, finally had to "trick" the program by leaving some fields blank, skipping past some pages. Also the ploy of making it difficult to find the pathway to print the State Return for filing ( in order to get the $25 fee for e-filing) is very annoying.
Date published: 2022-10-12
Rated 5 out of 5 by from turbo tax is awsome turbo tax got me my refundgood job will use next year
Date published: 2022-10-12
Rated 3 out of 5 by from TurboTax Cryptocurrency Took 3 hours to figure out how to import my zenledger data into the software. Apparently the desktop version is not the same as the online version and there is no crypto designation in the stocks and bonds section which is shown in the help videos I was able to find. Sadly it was very simple once I figured it out.
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 5750
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy To Use-No Hassle As always, Turbo Tax is very easy to use. Once I have all my documents gathered, it's a quick and painless process to fill out the forms!
Date published: 2022-10-12
Rated 5 out of 5 by from Professional and Efficient Amazing service. Carissa was personable and able to answer my questions. She was a 10 out of 10
Date published: 2022-10-12
Rated 5 out of 5 by from Excellent customer service Both agents I talked to were incredibly polite, patient, and knowledgeable. I wish every company’s customer service was this superb.
Date published: 2022-10-12
Rated 4 out of 5 by from Pretty Good - a number od dead ends I wouldn't be able to do my taxes without TorboTax. However, there are a number of shortcomings. In a few of the forms I either have no idea want information TurboTax is looking for, or I can't find it anywhere in my tax documents. And the "help" function usually doesn't shed any more light on the subject.
Date published: 2022-10-12
Rated 5 out of 5 by from Simply the best Louise Sexton was amazing. Made a tough situation so easy
Date published: 2022-10-12
Rated 5 out of 5 by from TurboTax IS awesome Had a tricky tax situation this year. Catherine, with 45 years of experience was AMAAAAAAZING! She is extremely knowledgeable, patient, non-judgmental and easy going. A+++++++
Date published: 2022-10-12
Rated 5 out of 5 by from Great Service Great service, would do it again. This service came at a time I needed it most
Date published: 2022-10-12
Rated 4 out of 5 by from Most things really good, a couple of difficulties Most things worked smoothly. But, entering K-1 forms for inherited estate was very difficult, finally had to "trick" the program by leaving some fields blank, skipping past some pages. Also the ploy of making it difficult to find the pathway to print the State Return for filing ( in order to get the $25 fee for e-filing) is very annoying.
Date published: 2022-10-12
Rated 5 out of 5 by from turbo tax is awsome turbo tax got me my refundgood job will use next year
Date published: 2022-10-12
Rated 3 out of 5 by from TurboTax Cryptocurrency Took 3 hours to figure out how to import my zenledger data into the software. Apparently the desktop version is not the same as the online version and there is no crypto designation in the stocks and bonds section which is shown in the help videos I was able to find. Sadly it was very simple once I figured it out.
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 5750