TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
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Rated 1 out of 5 by TCAREY1 from ANNOYING WITH FEES MAKES YOU PAY TO USE THE BASIC SERVICE AND THEN CHARGES A FEE TO PAY YOUR BILL ONLINE
Date published: 2023-03-26
Rated 5 out of 5 by Chingonlos69 from Good service Good and helpful, fast enough got my money back in time 0
Date published: 2023-03-26
Rated 4 out of 5 by monkeyman254 from nice nice but I wish it was still free to vets, and there are some things that are not completely clear
Date published: 2023-03-26
Rated 5 out of 5 by JeanneC22 from TurboTax is my go to tax prep William was great. Prepared my taxes quickly and efficiently. Saved me money over last year! Yay!
Date published: 2023-03-26
Rated 5 out of 5 by Mello23 from After Filing with TurboTax? I Can Exhale I feel so secure, filing my taxes through TurboTax. They go through my financials with a fine-toothed comb -- and some lightness/humor along the way -- so I never have to worry that I've forgotten anything. Thank you, to all the software professionals, the writers, the people in charge of design, and, of course, the tax experts that make this on-line filing easy.
Date published: 2023-03-26
Rated 2 out of 5 by Soured on Intuit from COVID-19 2020 Distribution Taxpayer Time Waster Spent a few hours trying to "fix the Federal Return", going round and round with the Disaster Distribution worksheet provided. I came to the conclusion that it couldn't be fixed probably because TurboTax and the "Service" weren't able to communicate. Rather than TurboTax just coming out and addressing the flaw, they are apparently comfortable wasting customers' time. So much for professionalism and transparency.
Date published: 2023-03-26
Rated 4 out of 5 by DREW8967564764563 from GREAT GREAT HELP, I REALLY LIKE USING TURBO TAX . THANK YOU
Date published: 2023-03-26
Rated 1 out of 5 by null from Poor customer service I've filed several tax returns this week. I tried to file my last return and could not get the system to let me pay for the NM return. The system wanted a new password. When I tried to reset the password the system said, "Hmmm...we have a problem. I called customer service and was on the line for 10 minutes. The lady was polite but could not figure out how to get into my account. She suggested that I download the software to another device. Crazy!! I'm on a MacBookAir. Some of her questions sounded to me that she was not well trained not understood the basics of TurboTax. After five attempts I was able to complete the process....with NO help from the customer service rep
Date published: 2023-03-26
Rated 5 out of 5 by Chris59F from TurboTax made it easy! TurboTax Deluxe made it easy to complete my Federal taxes.
Date published: 2023-03-26
Rated 5 out of 5 by krpierce from Easy to use Step by step instructions made this process fast and simple.
All TurboTax® Offerings Reviews - Page 5711
Date published: 2023-03-26
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by TCAREY1 from ANNOYING WITH FEES MAKES YOU PAY TO USE THE BASIC SERVICE AND THEN CHARGES A FEE TO PAY YOUR BILL ONLINE
Date published: 2023-03-26
Rated 5 out of 5 by Chingonlos69 from Good service Good and helpful, fast enough got my money back in time 0
Date published: 2023-03-26
Rated 4 out of 5 by monkeyman254 from nice nice but I wish it was still free to vets, and there are some things that are not completely clear
Date published: 2023-03-26
Rated 5 out of 5 by JeanneC22 from TurboTax is my go to tax prep William was great. Prepared my taxes quickly and efficiently. Saved me money over last year! Yay!
Date published: 2023-03-26
Rated 5 out of 5 by Mello23 from After Filing with TurboTax? I Can Exhale I feel so secure, filing my taxes through TurboTax. They go through my financials with a fine-toothed comb -- and some lightness/humor along the way -- so I never have to worry that I've forgotten anything. Thank you, to all the software professionals, the writers, the people in charge of design, and, of course, the tax experts that make this on-line filing easy.
Date published: 2023-03-26
Rated 2 out of 5 by Soured on Intuit from COVID-19 2020 Distribution Taxpayer Time Waster Spent a few hours trying to "fix the Federal Return", going round and round with the Disaster Distribution worksheet provided. I came to the conclusion that it couldn't be fixed probably because TurboTax and the "Service" weren't able to communicate. Rather than TurboTax just coming out and addressing the flaw, they are apparently comfortable wasting customers' time. So much for professionalism and transparency.
Date published: 2023-03-26
Rated 4 out of 5 by DREW8967564764563 from GREAT GREAT HELP, I REALLY LIKE USING TURBO TAX . THANK YOU
Date published: 2023-03-26
Rated 1 out of 5 by null from Poor customer service I've filed several tax returns this week. I tried to file my last return and could not get the system to let me pay for the NM return. The system wanted a new password. When I tried to reset the password the system said, "Hmmm...we have a problem. I called customer service and was on the line for 10 minutes. The lady was polite but could not figure out how to get into my account. She suggested that I download the software to another device. Crazy!! I'm on a MacBookAir. Some of her questions sounded to me that she was not well trained not understood the basics of TurboTax. After five attempts I was able to complete the process....with NO help from the customer service rep
Date published: 2023-03-26
Rated 5 out of 5 by Chris59F from TurboTax made it easy! TurboTax Deluxe made it easy to complete my Federal taxes.
Date published: 2023-03-26
Rated 5 out of 5 by krpierce from Easy to use Step by step instructions made this process fast and simple.
All TurboTax® Offerings Reviews - Page 5711
Date published: 2023-03-26