TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Always have a good experience I file my personal and business takes every year with this product. I actually switched one year because the competitor charged less, but I had a really bad time because the other software was no user friendly at all.
Date published: 2022-04-18
Rated 5 out of 5 by from Super simple and fast I love how simple the program is. I feel confident that what I'm entering is correct, and appreciate that I can ask questions along the way.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is great. Easy to use I like how you had QA type assistance as to why something was being done, or explaining what a certain question meant. But it wasn't on all the questions. For example, I could have used more assistance when filling out the retirement savings contribution credit section.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo Tax for Business What an inconvenience! We have bought numerous editions of Turbo Tax through the years. ALL have been MAC compatible. No so with the Business edition. We bought it assuming it would work with our MAC only to spend the rest of the day looking to borrow a PC. A MAC version should already have been in place. .
Date published: 2022-04-18
Rated 2 out of 5 by from frustrated at times I have used turbo tax since 2014. I could not get answers to my questions. In particular I would like to understand more about the EIC credit. I,e, If there is a state EIC credit where. does it go if zero tax is due the state?
Date published: 2022-04-18
Rated 5 out of 5 by from The 11th Hour Filing Fast, easy to follow, they find the mistakes we make! Chatting with Elvira was seamless and she was able to find my error right away!
Date published: 2022-04-18
Rated 2 out of 5 by from Turbotax wasn't able to help me I've contacted your customer services live chat and online that they weren't able to help me with the package I select. I ordered the Basic version and got charged for Deluxe one. I was told there is nothing they can do about it.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy All of the Info was helpful and easy to understand.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo is good This is a great the way you keep taxes year to year
Date published: 2022-04-18
Rated 5 out of 5 by from Scary ... The help boxes are excellent. Learned a few things along the way.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 5677
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Always have a good experience I file my personal and business takes every year with this product. I actually switched one year because the competitor charged less, but I had a really bad time because the other software was no user friendly at all.
Date published: 2022-04-18
Rated 5 out of 5 by from Super simple and fast I love how simple the program is. I feel confident that what I'm entering is correct, and appreciate that I can ask questions along the way.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is great. Easy to use I like how you had QA type assistance as to why something was being done, or explaining what a certain question meant. But it wasn't on all the questions. For example, I could have used more assistance when filling out the retirement savings contribution credit section.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo Tax for Business What an inconvenience! We have bought numerous editions of Turbo Tax through the years. ALL have been MAC compatible. No so with the Business edition. We bought it assuming it would work with our MAC only to spend the rest of the day looking to borrow a PC. A MAC version should already have been in place. .
Date published: 2022-04-18
Rated 2 out of 5 by from frustrated at times I have used turbo tax since 2014. I could not get answers to my questions. In particular I would like to understand more about the EIC credit. I,e, If there is a state EIC credit where. does it go if zero tax is due the state?
Date published: 2022-04-18
Rated 5 out of 5 by from The 11th Hour Filing Fast, easy to follow, they find the mistakes we make! Chatting with Elvira was seamless and she was able to find my error right away!
Date published: 2022-04-18
Rated 2 out of 5 by from Turbotax wasn't able to help me I've contacted your customer services live chat and online that they weren't able to help me with the package I select. I ordered the Basic version and got charged for Deluxe one. I was told there is nothing they can do about it.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy All of the Info was helpful and easy to understand.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo is good This is a great the way you keep taxes year to year
Date published: 2022-04-18
Rated 5 out of 5 by from Scary ... The help boxes are excellent. Learned a few things along the way.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 5677