TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very Intuitive! Very Easy to click and follow instructions. This was the first year I filed without my dad over my shoulder. (just had him on the phone a couple of times.) I found it very intuitive to follow the prompts, and I loved being able to scan/download forms into it instead of typing everything. I did have one issue with one of the forms scanning wrong, but I was able to connect with the TuboTax help line and was walked through how to resolve my technical issue so I was then able to file.
Date published: 2023-03-27
Rated 5 out of 5 by from Another straight forward filing!! From the start of updating the next tax year's forms to using "Learn More" feature on every line of input - it gives me confidence in my tax form preparation.
Date published: 2023-03-27
Rated 3 out of 5 by from Help print is too small & pricing is deceptive Whenever I opened up a help topic, the font was so tiny, it was impossible to read. I had to copy it to Notepad to be able to read it. I also am tired of the last minute add-on charges. I purchased the "TurboTax Deluxe 2022 Tax Software, Federal and State Tax Return", but didn't see the small print that the state e-filing is sold separately. A similar thing happened last year.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to work through Fast and easy. Steps were easy to follow and help was available if needed.
Date published: 2023-03-26
Rated 2 out of 5 by from Has some good and bad, it's okay Honestly, I will probably try the H&R Block program next time. I've been using turbo tax for more than 10 years. This year I'm finding out that I've lost out on credits that I could have had previously. Also, I really don't like that I'm charged a percentage of what I owe plus a flat rather than a flat fee for filing my taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and efficient It was very convenient to use TurboTax as opposed to paying someone.
Date published: 2023-03-26
Rated 2 out of 5 by from Fees for a college student to process their return $157 because I couldn't file a simple return. Dang...
Date published: 2023-03-26
Rated 4 out of 5 by from Free tax service cost me $159 Felt a bit ripped off after investing an hour - in the middle of filing I found out my "free" turbo tax will cost me $159 to file.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax was pretty Good! A few of my financial institutions were not found on the turbo tax search, therefore had to enter those numbers manually.. Otherwise Turbo Tax did a fine job with my return..
Date published: 2023-03-26
Rated 5 out of 5 by from 8th Year Thank you for having the notes, examples and continuous user friendly software for filing our basic taxes including our small business.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5675
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Intuitive! Very Easy to click and follow instructions. This was the first year I filed without my dad over my shoulder. (just had him on the phone a couple of times.) I found it very intuitive to follow the prompts, and I loved being able to scan/download forms into it instead of typing everything. I did have one issue with one of the forms scanning wrong, but I was able to connect with the TuboTax help line and was walked through how to resolve my technical issue so I was then able to file.
Date published: 2023-03-27
Rated 5 out of 5 by from Another straight forward filing!! From the start of updating the next tax year's forms to using "Learn More" feature on every line of input - it gives me confidence in my tax form preparation.
Date published: 2023-03-27
Rated 3 out of 5 by from Help print is too small & pricing is deceptive Whenever I opened up a help topic, the font was so tiny, it was impossible to read. I had to copy it to Notepad to be able to read it. I also am tired of the last minute add-on charges. I purchased the "TurboTax Deluxe 2022 Tax Software, Federal and State Tax Return", but didn't see the small print that the state e-filing is sold separately. A similar thing happened last year.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to work through Fast and easy. Steps were easy to follow and help was available if needed.
Date published: 2023-03-26
Rated 2 out of 5 by from Has some good and bad, it's okay Honestly, I will probably try the H&R Block program next time. I've been using turbo tax for more than 10 years. This year I'm finding out that I've lost out on credits that I could have had previously. Also, I really don't like that I'm charged a percentage of what I owe plus a flat rather than a flat fee for filing my taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and efficient It was very convenient to use TurboTax as opposed to paying someone.
Date published: 2023-03-26
Rated 2 out of 5 by from Fees for a college student to process their return $157 because I couldn't file a simple return. Dang...
Date published: 2023-03-26
Rated 4 out of 5 by from Free tax service cost me $159 Felt a bit ripped off after investing an hour - in the middle of filing I found out my "free" turbo tax will cost me $159 to file.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax was pretty Good! A few of my financial institutions were not found on the turbo tax search, therefore had to enter those numbers manually.. Otherwise Turbo Tax did a fine job with my return..
Date published: 2023-03-26
Rated 5 out of 5 by from 8th Year Thank you for having the notes, examples and continuous user friendly software for filing our basic taxes including our small business.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5675