TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from What a tax relief No issues; great help, have used this for years...
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Easy to use and great support was only a phone call away
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax done and done! Very simple and loved the explanations for certain sections that I did not quite understand. Just don't like the constant asking to upgrade but overall thankful for this service!
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax Customer for a long time! Always easy to Navigate and really simplifies the tax return process.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is Awesome!!!! Turbotax is provides the best assistance in preparing taxes.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax There when you need them Need to get taxes done, accountant was booked up and couldn't get to us before filing date and didn't want to do an extension again this year. Logged on to my bank account and there was Turbo tax free! best thing that could happen ! Don't know why I've been paying all that extra money all these years when Turbotax could have saved $$$$$
Date published: 2022-04-17
Rated 5 out of 5 by from Live Support is actually Helpful The Live Chat & Phone customer support is actually really helpful. They answered questions and walked me through a few steps.
Date published: 2022-04-17
Rated 3 out of 5 by from Should have used some help I thought I was doing something wrong since I have to pay back, but someone informed me that I was doing ol
Date published: 2022-04-17
Rated 3 out of 5 by from Taxes It sure cost more every year and it sure is not free to file
Date published: 2022-04-17
Rated 1 out of 5 by from Terrible - Makes Incorrect Deduction Recommations First, the application makes incorrect recommendations in certain situations that causes penalties on their tax obligation. Example: suggested I open IRA to reduce tax burden for 2020 taxes. Followed their instructions within the product, after which I had a penalty added for 2020 because of AGI levels. So I cancelled the IRA within 24 hours but this year I'm hit again with a penalty for early withdrawals. The whole purpose of using Turbotax instead is to not need a tax accountant. I expect the suggestions and guidance to be accurate based on the data the tool has available. Second, this product routinely suggests users follow step-by-step process for deductions they do not qualify. This causes a huge waste of time for users entering data then being told "You do not qualify for this deduction". The application should be built to tell the user upfront, they do not qualify. Example: Eduction expeses -- the application should have the rules to check the requirements BEFORE suggesting the user enter this information. Other examples include married couples with student loan interest when AGI is over a certain amount. I will NOT be using this product going forward.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 5656
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from What a tax relief No issues; great help, have used this for years...
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Easy to use and great support was only a phone call away
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax done and done! Very simple and loved the explanations for certain sections that I did not quite understand. Just don't like the constant asking to upgrade but overall thankful for this service!
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax Customer for a long time! Always easy to Navigate and really simplifies the tax return process.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is Awesome!!!! Turbotax is provides the best assistance in preparing taxes.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax There when you need them Need to get taxes done, accountant was booked up and couldn't get to us before filing date and didn't want to do an extension again this year. Logged on to my bank account and there was Turbo tax free! best thing that could happen ! Don't know why I've been paying all that extra money all these years when Turbotax could have saved $$$$$
Date published: 2022-04-17
Rated 5 out of 5 by from Live Support is actually Helpful The Live Chat & Phone customer support is actually really helpful. They answered questions and walked me through a few steps.
Date published: 2022-04-17
Rated 3 out of 5 by from Should have used some help I thought I was doing something wrong since I have to pay back, but someone informed me that I was doing ol
Date published: 2022-04-17
Rated 3 out of 5 by from Taxes It sure cost more every year and it sure is not free to file
Date published: 2022-04-17
Rated 1 out of 5 by from Terrible - Makes Incorrect Deduction Recommations First, the application makes incorrect recommendations in certain situations that causes penalties on their tax obligation. Example: suggested I open IRA to reduce tax burden for 2020 taxes. Followed their instructions within the product, after which I had a penalty added for 2020 because of AGI levels. So I cancelled the IRA within 24 hours but this year I'm hit again with a penalty for early withdrawals. The whole purpose of using Turbotax instead is to not need a tax accountant. I expect the suggestions and guidance to be accurate based on the data the tool has available. Second, this product routinely suggests users follow step-by-step process for deductions they do not qualify. This causes a huge waste of time for users entering data then being told "You do not qualify for this deduction". The application should be built to tell the user upfront, they do not qualify. Example: Eduction expeses -- the application should have the rules to check the requirements BEFORE suggesting the user enter this information. Other examples include married couples with student loan interest when AGI is over a certain amount. I will NOT be using this product going forward.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 5656