TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Some Problems but better than H&R One issue with the site. It brought up what I was using for charitable. Lock in and I could not get out. Had to clear browser. Then those same numbers kept holding up the review. The support could not figure it out and I then saw the error and corrected it. There should not have been a number in the charitable contribution is relying on base. It has to be 299 not $300. Another Product Support Specialist had no idea what a 1098 was. In order to get to a live agent you have to go through the virtual assistant and then you can get a Product Specialist which is not a Tax preparer. Finally, got to a Tax Preparer and he just seemed like he was in a hurry. He went onto screen view and his little arrow would jump around and bounce up and down it I was not quick enough. Just getting transferred to a Tax Preparer took 20 minutes as this Product Specialist kept asking questions. She wanted to now if I was on Turbo Tax. Finally got Wanda and she was helpful and patient. Kudos to her. Even with problems better than H&R as they could not recognize any of my payers, Finance Institutions etc. And could not upload my documents.
Date published: 2021-04-09
Rated 5 out of 5 by from turbotax is super helpful Turbotax was super easy and helpful. For a first filer like me i love it.
Date published: 2021-04-09
Rated 5 out of 5 by from It Works! Worked well for my needs. Always review with my accountant and it is accurate.
Date published: 2021-04-09
Rated 5 out of 5 by from easy and convenient It's very simple and easy. Instructions are clear. The process is very very convenient and user friendly.
Date published: 2021-04-09
Rated 5 out of 5 by from Love it Been using for years! haven't had any issues yet. so easy
Date published: 2021-04-09
Rated 5 out of 5 by from use all the time K1 and 199a info and checking was lengthy had to go back to filing and not able to amend on review
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is Awesome TT is simple and easy to follow. All you do is input your W2 data and start the ball rolling.
Date published: 2021-04-09
Rated 5 out of 5 by from GREAT I HAVE USED FOR 25 YEARS WITH NO PROBLEMS. I WOULD RECMEND TUBO TAX TO EVERY ONE.
Date published: 2021-04-09
Rated 4 out of 5 by from it works It works. It is expensive though. was 200 bucks for a basic 1040 with w2 and mortgage interest and 4 kids.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use! Was very easy to use and self guided smoothly. Takes some time but it gets it right.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 5628
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Some Problems but better than H&R One issue with the site. It brought up what I was using for charitable. Lock in and I could not get out. Had to clear browser. Then those same numbers kept holding up the review. The support could not figure it out and I then saw the error and corrected it. There should not have been a number in the charitable contribution is relying on base. It has to be 299 not $300. Another Product Support Specialist had no idea what a 1098 was. In order to get to a live agent you have to go through the virtual assistant and then you can get a Product Specialist which is not a Tax preparer. Finally, got to a Tax Preparer and he just seemed like he was in a hurry. He went onto screen view and his little arrow would jump around and bounce up and down it I was not quick enough. Just getting transferred to a Tax Preparer took 20 minutes as this Product Specialist kept asking questions. She wanted to now if I was on Turbo Tax. Finally got Wanda and she was helpful and patient. Kudos to her. Even with problems better than H&R as they could not recognize any of my payers, Finance Institutions etc. And could not upload my documents.
Date published: 2021-04-09
Rated 5 out of 5 by from turbotax is super helpful Turbotax was super easy and helpful. For a first filer like me i love it.
Date published: 2021-04-09
Rated 5 out of 5 by from It Works! Worked well for my needs. Always review with my accountant and it is accurate.
Date published: 2021-04-09
Rated 5 out of 5 by from easy and convenient It's very simple and easy. Instructions are clear. The process is very very convenient and user friendly.
Date published: 2021-04-09
Rated 5 out of 5 by from Love it Been using for years! haven't had any issues yet. so easy
Date published: 2021-04-09
Rated 5 out of 5 by from use all the time K1 and 199a info and checking was lengthy had to go back to filing and not able to amend on review
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is Awesome TT is simple and easy to follow. All you do is input your W2 data and start the ball rolling.
Date published: 2021-04-09
Rated 5 out of 5 by from GREAT I HAVE USED FOR 25 YEARS WITH NO PROBLEMS. I WOULD RECMEND TUBO TAX TO EVERY ONE.
Date published: 2021-04-09
Rated 4 out of 5 by from it works It works. It is expensive though. was 200 bucks for a basic 1040 with w2 and mortgage interest and 4 kids.
Date published: 2021-04-09
Rated 5 out of 5 by from Easy to use! Was very easy to use and self guided smoothly. Takes some time but it gets it right.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 5628