TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from . My tax export was great. Knows what he's doing......
Date published: 2022-03-05
Rated 5 out of 5 by from Love TurboTax TurboTax makes it easy to file your returns without paying someone to do the preparation.
Date published: 2022-03-05
Rated 4 out of 5 by from TurboTax is "Good" I have been using TurboTax for more than 20 years. Yes, I keep coming back because it works and I have been able to use it to file my Federal & State Taxes. There are lots of GREAT things about it. However, there are some things that are just annoying and problematic. This year for example, I received an error when trying to E File. There was no error code, just a cryptic message that there was form ( NO FORM NUMBER GIVEN) that was keeping me from filing. Only after time with their tech support was I made aware of the fact that a federal form was needed for my state form and that from had not yet been coded by TurboTax.
Date published: 2022-03-05
Rated 2 out of 5 by from Like It, but I Could Love It The experience is usually pretty easy with TurboTax, however they are constantly asking if I want to upgrade my services. I can understand asking twice, but I was asked SIX TIMES if I wanted to upgrade and the answer was always "no." Would like my choices respected next time. Further more, I am frustrated when they ask me to upload my document, then I end up typing half of the information anyway. This system needs to be refined. It is honestly a little pointless right now. I love how easy it all is, but the price and the fact that e-filing makes me lose part of my return is ridiculous. I thought online was supposed to make things more simple, and paying more for my services doesn't equate to simplicity to me. All in all, it's a fast, easy process, but it could be more simplified to actually do what it says it is doing, it could be far cheaper, and it could put more effort into the online system and respecting my wishes as a customer when I say "no."
Date published: 2022-03-05
Rated 1 out of 5 by from Program will lead you right off the cliff I've noticed over the years this product getting worse and worse. Rhode Island filing went completely wrong. Your "checking" process is not clear at all. Maybe on the federal level you do okay. But I got NO HELP from your software. Your software lead me right off the cliff. Now I get to play the IRS game this year. I'm not an accountant, but I've been using this software for years. ALL DONE. I am so frustrated with the lack of information the program gives you when there is an "error"... But they let you file anyway.. Yeah that's great.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax returen Online assistance was very good. Ever thing was great. Thank you.
Date published: 2022-03-05
Rated 5 out of 5 by from Always been happy with TurboTax for Business... Aside from 2-3 quirky things (pretty normal for online products) that happened during the review process this is a GREAT way to file taxes. I wish TurboTax for Business would also e-File my State tax return.
Date published: 2022-03-05
Rated 2 out of 5 by from Box 14 is a nighmare ! Box 14 drop menu does not have the matching option listed in box14 on W2. this made the filing a nightmare where errors showed up in the final review, but no solution was provided ! I wasted more time on how to fix box14 than the entire return.
Date published: 2022-03-05
Rated 1 out of 5 by from It's okay charged me 4 filing state return I only had ohio st
Date published: 2022-03-05
Rated 5 out of 5 by from I like TURBO TAX TURBO TAX worked like it was supposed to, when i had questions, they were answered. I would like to have the column listed 'FORMS' for reviewing the taxes.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5619
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from . My tax export was great. Knows what he's doing......
Date published: 2022-03-05
Rated 5 out of 5 by from Love TurboTax TurboTax makes it easy to file your returns without paying someone to do the preparation.
Date published: 2022-03-05
Rated 4 out of 5 by from TurboTax is "Good" I have been using TurboTax for more than 20 years. Yes, I keep coming back because it works and I have been able to use it to file my Federal & State Taxes. There are lots of GREAT things about it. However, there are some things that are just annoying and problematic. This year for example, I received an error when trying to E File. There was no error code, just a cryptic message that there was form ( NO FORM NUMBER GIVEN) that was keeping me from filing. Only after time with their tech support was I made aware of the fact that a federal form was needed for my state form and that from had not yet been coded by TurboTax.
Date published: 2022-03-05
Rated 2 out of 5 by from Like It, but I Could Love It The experience is usually pretty easy with TurboTax, however they are constantly asking if I want to upgrade my services. I can understand asking twice, but I was asked SIX TIMES if I wanted to upgrade and the answer was always "no." Would like my choices respected next time. Further more, I am frustrated when they ask me to upload my document, then I end up typing half of the information anyway. This system needs to be refined. It is honestly a little pointless right now. I love how easy it all is, but the price and the fact that e-filing makes me lose part of my return is ridiculous. I thought online was supposed to make things more simple, and paying more for my services doesn't equate to simplicity to me. All in all, it's a fast, easy process, but it could be more simplified to actually do what it says it is doing, it could be far cheaper, and it could put more effort into the online system and respecting my wishes as a customer when I say "no."
Date published: 2022-03-05
Rated 1 out of 5 by from Program will lead you right off the cliff I've noticed over the years this product getting worse and worse. Rhode Island filing went completely wrong. Your "checking" process is not clear at all. Maybe on the federal level you do okay. But I got NO HELP from your software. Your software lead me right off the cliff. Now I get to play the IRS game this year. I'm not an accountant, but I've been using this software for years. ALL DONE. I am so frustrated with the lack of information the program gives you when there is an "error"... But they let you file anyway.. Yeah that's great.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax returen Online assistance was very good. Ever thing was great. Thank you.
Date published: 2022-03-05
Rated 5 out of 5 by from Always been happy with TurboTax for Business... Aside from 2-3 quirky things (pretty normal for online products) that happened during the review process this is a GREAT way to file taxes. I wish TurboTax for Business would also e-File my State tax return.
Date published: 2022-03-05
Rated 2 out of 5 by from Box 14 is a nighmare ! Box 14 drop menu does not have the matching option listed in box14 on W2. this made the filing a nightmare where errors showed up in the final review, but no solution was provided ! I wasted more time on how to fix box14 than the entire return.
Date published: 2022-03-05
Rated 1 out of 5 by from It's okay charged me 4 filing state return I only had ohio st
Date published: 2022-03-05
Rated 5 out of 5 by from I like TURBO TAX TURBO TAX worked like it was supposed to, when i had questions, they were answered. I would like to have the column listed 'FORMS' for reviewing the taxes.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5619