TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Easy! I was nervous because I turned my home into a rental property. I thought it would be difficult to file on my own. It was so easy with the step by step instructions!
Date published: 2022-03-05
Rated 5 out of 5 by from Easier to use every year Turbotax walks you through the process step by step. Very user-friendly and easy to use. Makes it "almost" impossible to make a mistake
Date published: 2022-03-05
Rated 5 out of 5 by from amazing experts My expert was amazing and super helpful. Will use this again.
Date published: 2022-03-05
Rated 5 out of 5 by from 2022 tax Amazing work and got it done in a timely manor! Recommended!
Date published: 2022-03-05
Rated 5 out of 5 by from Turbox Tax is great The turbo tax live feature was the best. I had the best expert
Date published: 2022-03-05
Rated 4 out of 5 by from Turbotax is awesome Eassssssssssssssssssssssssssssssssssssssssy to use
Date published: 2022-03-05
Rated 2 out of 5 by from TurboTax Business Ok The exemption for filing a Complex or Simple Trust does not subtract from the income. It add to the income so that I ended up with losing $300 in 2018, $100 in 2019, $300 in 2020 and had to manipulate 2021 to make it come out to $0 in owed taxes. Those other years showed negative owed taxes so I lost $700. Fix this so when all income is distributed to the beneficiary that the amount of income is adjusted by the exemption amount so that the taxes owed is not a negative number. Last year and the year before turbotax was incomplete in that it did not properly question in step-by-step how to allocate capital gains from sale of a home for the trust. I spent almost 20 hours on the phone with Turbotax until after about the 5th TurboTax tax professional solved the problem which was a box was not check to properly allocate the capital gains from sale of a trust home. Had a question been included in the step-by-step I would have saved hours.. Please fix this. Clearly TurboTax Business wasn't adequately Beta tested!
Date published: 2022-03-05
Rated 1 out of 5 by from Turbo tax is not great the website is slow and glitchy. If I wasn't so far in to my filing I would have switched services immediately. They don't offer suggestions on deductions well either.
Date published: 2022-03-05
Rated 5 out of 5 by from Ease and continuity I have used Turbo Tax since I have started real estate part-time in addition to my full-time job. It coordinates with other intuit programs I use like Mint and Quick Books Self Employed. All of those things talk to each other and I can run reports. It is the main reason I use Turbo Tax. It is also easy and walks you through every step to make sure you are getting the right deductions.
Date published: 2022-03-05
Rated 2 out of 5 by from Usually great, but super shady extra charge I usually love this service and have been using it for years but each year it seems to get more difficult to say "NO" to the Premium/ extra charges. This year for instance, I must have chosen the basic package 5-10 times, saying no thank you to the premium service and somehow at the end they snuck in an additional charge for "Premium" services. It still took me an hour and a half of my own time to file my own taxes using TurboTax.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5608
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy! I was nervous because I turned my home into a rental property. I thought it would be difficult to file on my own. It was so easy with the step by step instructions!
Date published: 2022-03-05
Rated 5 out of 5 by from Easier to use every year Turbotax walks you through the process step by step. Very user-friendly and easy to use. Makes it "almost" impossible to make a mistake
Date published: 2022-03-05
Rated 5 out of 5 by from amazing experts My expert was amazing and super helpful. Will use this again.
Date published: 2022-03-05
Rated 5 out of 5 by from 2022 tax Amazing work and got it done in a timely manor! Recommended!
Date published: 2022-03-05
Rated 5 out of 5 by from Turbox Tax is great The turbo tax live feature was the best. I had the best expert
Date published: 2022-03-05
Rated 4 out of 5 by from Turbotax is awesome Eassssssssssssssssssssssssssssssssssssssssy to use
Date published: 2022-03-05
Rated 2 out of 5 by from TurboTax Business Ok The exemption for filing a Complex or Simple Trust does not subtract from the income. It add to the income so that I ended up with losing $300 in 2018, $100 in 2019, $300 in 2020 and had to manipulate 2021 to make it come out to $0 in owed taxes. Those other years showed negative owed taxes so I lost $700. Fix this so when all income is distributed to the beneficiary that the amount of income is adjusted by the exemption amount so that the taxes owed is not a negative number. Last year and the year before turbotax was incomplete in that it did not properly question in step-by-step how to allocate capital gains from sale of a home for the trust. I spent almost 20 hours on the phone with Turbotax until after about the 5th TurboTax tax professional solved the problem which was a box was not check to properly allocate the capital gains from sale of a trust home. Had a question been included in the step-by-step I would have saved hours.. Please fix this. Clearly TurboTax Business wasn't adequately Beta tested!
Date published: 2022-03-05
Rated 1 out of 5 by from Turbo tax is not great the website is slow and glitchy. If I wasn't so far in to my filing I would have switched services immediately. They don't offer suggestions on deductions well either.
Date published: 2022-03-05
Rated 5 out of 5 by from Ease and continuity I have used Turbo Tax since I have started real estate part-time in addition to my full-time job. It coordinates with other intuit programs I use like Mint and Quick Books Self Employed. All of those things talk to each other and I can run reports. It is the main reason I use Turbo Tax. It is also easy and walks you through every step to make sure you are getting the right deductions.
Date published: 2022-03-05
Rated 2 out of 5 by from Usually great, but super shady extra charge I usually love this service and have been using it for years but each year it seems to get more difficult to say "NO" to the Premium/ extra charges. This year for instance, I must have chosen the basic package 5-10 times, saying no thank you to the premium service and somehow at the end they snuck in an additional charge for "Premium" services. It still took me an hour and a half of my own time to file my own taxes using TurboTax.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5608