TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Not great Could not answer simple tax questions and wanted another $200 to do it
Date published: 2022-03-05
Rated 2 out of 5 by from Desktop interface not user-friendly The desktop version was not user-friendly to me especially for filing crypto taxes. It was so confusing, I had to call customer service and even they had trouble figuring it out. For some reason their web interface can directly connect to the crypto brokerage and import their data but not the desktop interface. Even if you pay for the premier, they charge you for state e-file. This is ridiculous...
Date published: 2022-03-05
Rated 1 out of 5 by from Would be a great service if it was still free. Easy to use software, but it's a shame it's not free to file anymore. I completed by taxes and saw all the fees at the end. I was a bit discouraged with the amount they were taking out compared to prior years. I'll probably be moving to a different service next year.
Date published: 2022-03-05
Rated 5 out of 5 by from Great experience awesomeness will do next year Easy to do great experience awesome will do next year
Date published: 2022-03-05
Rated 5 out of 5 by from Marc did a great job! Was very hesitant to do my taxes and reached out for help. Marc helped me with my cryptocurrency transactions and answered any questions that I had.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax is incredibly easy to use I love using Turbo tax, and I am grateful my W-2 is automatically uploaded and I do not need to enter any information
Date published: 2022-03-05
Rated 5 out of 5 by from TurboTax is easy First time doing my own taxes and this was super user friendly and easy
Date published: 2022-03-05
Rated 5 out of 5 by from TurboTax, taking the hard stuff out of it I had to buy live this year and last year and I must say that they hav been helpful walking me through issues I had both years. Last year it was deducting a new car that I bought for business and this year it was trouble with forms that were not being processed. This year there was no timetable for it to be fixed, but to my surprise, the forms/issues were fixed within a week and I was able to file once again stress free and seamlessly.
Date published: 2022-03-05
Rated 3 out of 5 by from TURBOTAX I HAVE NEVER BEEN SO FRUSTRATED IN MY WHOLE LIFE. DON'T TELL ME I NEED TO REVIEW SOMETHING IF YOU DON'T TELL ME WHAT IT IS I'M LOOKING FOR AND NEED TO FIX.
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to navigate Ease of us; great tax definitions available when needed.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5598
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not great Could not answer simple tax questions and wanted another $200 to do it
Date published: 2022-03-05
Rated 2 out of 5 by from Desktop interface not user-friendly The desktop version was not user-friendly to me especially for filing crypto taxes. It was so confusing, I had to call customer service and even they had trouble figuring it out. For some reason their web interface can directly connect to the crypto brokerage and import their data but not the desktop interface. Even if you pay for the premier, they charge you for state e-file. This is ridiculous...
Date published: 2022-03-05
Rated 1 out of 5 by from Would be a great service if it was still free. Easy to use software, but it's a shame it's not free to file anymore. I completed by taxes and saw all the fees at the end. I was a bit discouraged with the amount they were taking out compared to prior years. I'll probably be moving to a different service next year.
Date published: 2022-03-05
Rated 5 out of 5 by from Great experience awesomeness will do next year Easy to do great experience awesome will do next year
Date published: 2022-03-05
Rated 5 out of 5 by from Marc did a great job! Was very hesitant to do my taxes and reached out for help. Marc helped me with my cryptocurrency transactions and answered any questions that I had.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax is incredibly easy to use I love using Turbo tax, and I am grateful my W-2 is automatically uploaded and I do not need to enter any information
Date published: 2022-03-05
Rated 5 out of 5 by from TurboTax is easy First time doing my own taxes and this was super user friendly and easy
Date published: 2022-03-05
Rated 5 out of 5 by from TurboTax, taking the hard stuff out of it I had to buy live this year and last year and I must say that they hav been helpful walking me through issues I had both years. Last year it was deducting a new car that I bought for business and this year it was trouble with forms that were not being processed. This year there was no timetable for it to be fixed, but to my surprise, the forms/issues were fixed within a week and I was able to file once again stress free and seamlessly.
Date published: 2022-03-05
Rated 3 out of 5 by from TURBOTAX I HAVE NEVER BEEN SO FRUSTRATED IN MY WHOLE LIFE. DON'T TELL ME I NEED TO REVIEW SOMETHING IF YOU DON'T TELL ME WHAT IT IS I'M LOOKING FOR AND NEED TO FIX.
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to navigate Ease of us; great tax definitions available when needed.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5598