TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from So awesomeness The best truelly helped me! Will def use again a and again
Date published: 2022-03-06
Rated 4 out of 5 by from Turbo Tax is a great benefit Everything went smoothly aside from the time to gather the information needed
Date published: 2022-03-06
Rated 2 out of 5 by from Each Year Gets More Slimy I've been filing with TurboTax for nearly 10 years and it started as an easy and free way to file. Then it went from free to, well relatively cheap, to now its just getting expensive. To top it off they now charge a fee to file using your refund amount. This used to be free, now it isn't. And to make it better they don't make it easy to inform you they're charging you a convenience fee to do so. They use technical verbiage that you don't know what you're agreeing to and then get slapped with a $44 fee and unless you look into the breakdown of what they're charging, you wouldn't know why their service went from $89 to file to $128. Do better TurboTax before you start losing customers. There are other avenues to move onto if your prices keep increasing.
Date published: 2022-03-06
Rated 5 out of 5 by from easy to follow Ive been using your programs for years I used to pay an accountant to mess up my tax returns so I figured I might as well do them myself.
Date published: 2022-03-06
Rated 5 out of 5 by from Simple to use This is my first time filling my tax and Turbo tax made it easy to navigate.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo is the best way to file your taxes TurboTax is easy to understand and to use. I been using them for 7 years.
Date published: 2022-03-06
Rated 4 out of 5 by from Great resource with one major bug! Overall it's a pretty smooth program, but when you go to check your return and it finds an error, instead of bringing you back to that page so you can clearly see what the issue is and fix it, it just tells you to enter the correct amount for, we'll just say, line 51. But you have no clue what line 51 means so you hit google trying to figure out what this means. It really slows down the process. And this happens at least once every year we use TurboTax. And we called for help and they didn't even know what this meant either, so that should tell you something. They need to fix this.
Date published: 2022-03-06
Rated 4 out of 5 by from I LIKE KNOWING IT'S GUARANTEED I never feel comfortable doing my own taxes, although I have for the past few years. This was less work for me, and I have peace of mind knowing they were done by an expert and are guaranteed to be correct.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo tax is very easy to use! The software walks you through everything you need to do and if you have a questions the representatives are always friendly and helpful!
Date published: 2022-03-06
Rated 1 out of 5 by from bad bad bad system not let me pay $25 YOUR system not let me pay $25 e-filing fee when I key in billing info. had tried many times. TurboTax's IT people did not do the job well. I was happy use TT for over 15 years. but not this year at all (2021).
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5570
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So awesomeness The best truelly helped me! Will def use again a and again
Date published: 2022-03-06
Rated 4 out of 5 by from Turbo Tax is a great benefit Everything went smoothly aside from the time to gather the information needed
Date published: 2022-03-06
Rated 2 out of 5 by from Each Year Gets More Slimy I've been filing with TurboTax for nearly 10 years and it started as an easy and free way to file. Then it went from free to, well relatively cheap, to now its just getting expensive. To top it off they now charge a fee to file using your refund amount. This used to be free, now it isn't. And to make it better they don't make it easy to inform you they're charging you a convenience fee to do so. They use technical verbiage that you don't know what you're agreeing to and then get slapped with a $44 fee and unless you look into the breakdown of what they're charging, you wouldn't know why their service went from $89 to file to $128. Do better TurboTax before you start losing customers. There are other avenues to move onto if your prices keep increasing.
Date published: 2022-03-06
Rated 5 out of 5 by from easy to follow Ive been using your programs for years I used to pay an accountant to mess up my tax returns so I figured I might as well do them myself.
Date published: 2022-03-06
Rated 5 out of 5 by from Simple to use This is my first time filling my tax and Turbo tax made it easy to navigate.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo is the best way to file your taxes TurboTax is easy to understand and to use. I been using them for 7 years.
Date published: 2022-03-06
Rated 4 out of 5 by from Great resource with one major bug! Overall it's a pretty smooth program, but when you go to check your return and it finds an error, instead of bringing you back to that page so you can clearly see what the issue is and fix it, it just tells you to enter the correct amount for, we'll just say, line 51. But you have no clue what line 51 means so you hit google trying to figure out what this means. It really slows down the process. And this happens at least once every year we use TurboTax. And we called for help and they didn't even know what this meant either, so that should tell you something. They need to fix this.
Date published: 2022-03-06
Rated 4 out of 5 by from I LIKE KNOWING IT'S GUARANTEED I never feel comfortable doing my own taxes, although I have for the past few years. This was less work for me, and I have peace of mind knowing they were done by an expert and are guaranteed to be correct.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo tax is very easy to use! The software walks you through everything you need to do and if you have a questions the representatives are always friendly and helpful!
Date published: 2022-03-06
Rated 1 out of 5 by from bad bad bad system not let me pay $25 YOUR system not let me pay $25 e-filing fee when I key in billing info. had tried many times. TurboTax's IT people did not do the job well. I was happy use TT for over 15 years. but not this year at all (2021).
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5570