TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from So helpful and simple to do Procrastinate every year to do my taxes because I always owe, well thanks to Turbo tax I was able to get a refund. I always use to pay someone to do my taxes and would have to owe every year well this year I didn't!!!! Thank YOU TURBO TAX
Date published: 2021-04-16
Rated 1 out of 5 by from What a Gimmick I have been with Turbo Tax for years and every year I always pay to file my state and federal taxes e-file and that's fine however now there a $44 extra fee that they charged me. it's a Gimmick what happened to free tax they offer. Next I'm moving on to a different tax company. 2 stars from me.
Date published: 2021-04-16
Rated 1 out of 5 by from Confusing, Expensive, Full of Bugs and Errors For God Sake, just test your trash before releasing it to the market. Customer Service is a joke too
Date published: 2021-04-16
Rated 4 out of 5 by from you rock easy to use strait to to the point done in no time
Date published: 2021-04-16
Rated 3 out of 5 by from The product is amazing, but its not very stable I've always loved the product; however, this version seems to be crashing a lot on windows 10. I was able to work around it by saving lots, but one time it even crashed while trying to continue from the save..
Date published: 2021-04-16
Rated 5 out of 5 by from Makes filing easy Helps walk you through the process step by step. The double checking of all forms makes it easy.
Date published: 2021-04-16
Rated 5 out of 5 by from I COULD NOT DO WITHOUT TURBOTAX IT WAS BUSINESS AS USUAL. KNOCKED IT OUT IN NO TIME ATALL !
Date published: 2021-04-16
Rated 4 out of 5 by from Great, just with one little snag The only hitch I ran into was when entering my 1099-G to report my 2019 state tax refund as part of my income. I'm not 100% sure if I needed to include it as income, since it wasn't a refund from taxes paid on a business or farm. I initially thought it needed to be included regardless, but then turbotax wanted me to give a name for the business that had been taxed, when there was none. My state sends out a 1099-G to everyone who got a state income tax refund, and I thought it needed to be counted as income for 2020, but the questions about the "business" made it confusing. I included it to be on the safe side, but I may have done so unnecessarily, and ended up paying more taxes.
Date published: 2021-04-16
Rated 5 out of 5 by from Loyal Turbo Tax user The reliable tax software used over 20 years that other competitors won't get close
Date published: 2021-04-16
Rated 5 out of 5 by from Best tax software! I had no need to chat with any Turbo Tax customer service
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 5541
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So helpful and simple to do Procrastinate every year to do my taxes because I always owe, well thanks to Turbo tax I was able to get a refund. I always use to pay someone to do my taxes and would have to owe every year well this year I didn't!!!! Thank YOU TURBO TAX
Date published: 2021-04-16
Rated 1 out of 5 by from What a Gimmick I have been with Turbo Tax for years and every year I always pay to file my state and federal taxes e-file and that's fine however now there a $44 extra fee that they charged me. it's a Gimmick what happened to free tax they offer. Next I'm moving on to a different tax company. 2 stars from me.
Date published: 2021-04-16
Rated 1 out of 5 by from Confusing, Expensive, Full of Bugs and Errors For God Sake, just test your trash before releasing it to the market. Customer Service is a joke too
Date published: 2021-04-16
Rated 4 out of 5 by from you rock easy to use strait to to the point done in no time
Date published: 2021-04-16
Rated 3 out of 5 by from The product is amazing, but its not very stable I've always loved the product; however, this version seems to be crashing a lot on windows 10. I was able to work around it by saving lots, but one time it even crashed while trying to continue from the save..
Date published: 2021-04-16
Rated 5 out of 5 by from Makes filing easy Helps walk you through the process step by step. The double checking of all forms makes it easy.
Date published: 2021-04-16
Rated 5 out of 5 by from I COULD NOT DO WITHOUT TURBOTAX IT WAS BUSINESS AS USUAL. KNOCKED IT OUT IN NO TIME ATALL !
Date published: 2021-04-16
Rated 4 out of 5 by from Great, just with one little snag The only hitch I ran into was when entering my 1099-G to report my 2019 state tax refund as part of my income. I'm not 100% sure if I needed to include it as income, since it wasn't a refund from taxes paid on a business or farm. I initially thought it needed to be included regardless, but then turbotax wanted me to give a name for the business that had been taxed, when there was none. My state sends out a 1099-G to everyone who got a state income tax refund, and I thought it needed to be counted as income for 2020, but the questions about the "business" made it confusing. I included it to be on the safe side, but I may have done so unnecessarily, and ended up paying more taxes.
Date published: 2021-04-16
Rated 5 out of 5 by from Loyal Turbo Tax user The reliable tax software used over 20 years that other competitors won't get close
Date published: 2021-04-16
Rated 5 out of 5 by from Best tax software! I had no need to chat with any Turbo Tax customer service
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 5541