TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72136 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from No big deal!!!! You change the program every year and it takes some time to catch up.
Date published: 2021-03-23
Rated 3 out of 5 by from Mostly Helpful but More Confusion This Year I've been filing with TurboTax for about 6 years and this year was probably the most confusing because there were times I felt there should be additional information links when there were not. Some of the questions I had were able to be answered through the Help feature and community chat questions, but there was a couple times I was still confused. This may be partially due to changes in the state taxes, but I was a little disappointed.
Date published: 2021-03-23
Rated 5 out of 5 by from I love TurboTax I absolutely love TurboTax! It is so easy. I recommend to anyone!
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax review Been using TurboTax for years and will continue to do so.
Date published: 2021-03-23
Rated 5 out of 5 by from I come back every year Great program , very easy to use. Helpful hints and it walks you step by step.
Date published: 2021-03-23
Rated 4 out of 5 by from Dr you have rich experience on tax, that is amazing! However, it is pricey
Date published: 2021-03-23
Rated 5 out of 5 by from AWESOME I liked applying for TurboTax. It was first time and great and interesting.
Date published: 2021-03-23
Rated 4 out of 5 by from Love it Easy to use. However, when we first put in our CD it wasn't talking or anything. We didn't know what was going on. So it seems a little confusing when you first open up.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo is Awesome! It was easy and straight to the point. Turbo Tax made it very easy.
Date published: 2021-03-23
Rated 1 out of 5 by from Hidden Fee I was happy with turbo tax until i had filled out all my information. That's when I was alerted that HSA contributions had not allowed me to use the free version. After spending the entire time with the assumption that I qualified for the free version (I had selected it and was allowed to proceed), I realized that my time had been wasted if I choose not to proceed for the $60 upgrade for such a common situation such HSA. I wasn't trying to deduct it. Now I will be looking for something or someone else to help with 2021 tax prep.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5527
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from No big deal!!!! You change the program every year and it takes some time to catch up.
Date published: 2021-03-23
Rated 3 out of 5 by from Mostly Helpful but More Confusion This Year I've been filing with TurboTax for about 6 years and this year was probably the most confusing because there were times I felt there should be additional information links when there were not. Some of the questions I had were able to be answered through the Help feature and community chat questions, but there was a couple times I was still confused. This may be partially due to changes in the state taxes, but I was a little disappointed.
Date published: 2021-03-23
Rated 5 out of 5 by from I love TurboTax I absolutely love TurboTax! It is so easy. I recommend to anyone!
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax review Been using TurboTax for years and will continue to do so.
Date published: 2021-03-23
Rated 5 out of 5 by from I come back every year Great program , very easy to use. Helpful hints and it walks you step by step.
Date published: 2021-03-23
Rated 4 out of 5 by from Dr you have rich experience on tax, that is amazing! However, it is pricey
Date published: 2021-03-23
Rated 5 out of 5 by from AWESOME I liked applying for TurboTax. It was first time and great and interesting.
Date published: 2021-03-23
Rated 4 out of 5 by from Love it Easy to use. However, when we first put in our CD it wasn't talking or anything. We didn't know what was going on. So it seems a little confusing when you first open up.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo is Awesome! It was easy and straight to the point. Turbo Tax made it very easy.
Date published: 2021-03-23
Rated 1 out of 5 by from Hidden Fee I was happy with turbo tax until i had filled out all my information. That's when I was alerted that HSA contributions had not allowed me to use the free version. After spending the entire time with the assumption that I qualified for the free version (I had selected it and was allowed to proceed), I realized that my time had been wasted if I choose not to proceed for the $60 upgrade for such a common situation such HSA. I wasn't trying to deduct it. Now I will be looking for something or someone else to help with 2021 tax prep.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5527