TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Great Customer Service I had a few issues that I needed help with and they were on the spot!
Date published: 2022-03-03
Rated 5 out of 5 by from Great product Fast and easy done from my phone. I have used turbo tax for years.
Date published: 2022-03-03
Rated 4 out of 5 by from Great for simple returns The only reason I don't rate it a 5 star is because my taxes were a little more complicated than usual and sometimes the help section doesn't fully answer the questions. However, I feel that it walks you thru everything wonderfully and also helps yu to look for tax breaks at every turn.
Date published: 2022-03-03
Rated 5 out of 5 by from EASY Turbo Tax guided me through everything easily and double check any errors.
Date published: 2022-03-03
Rated 5 out of 5 by from Always Great for 4 years i have used Turbo Tax and I wouldn't change so far. I started my own small business during quarantine they made the filing process smooth and simple. Their live service is great as well speedy response. Thank you!
Date published: 2022-03-03
Rated 2 out of 5 by from Slow Forms submission and bad error handling I've used TurboTax for over 10 years. Typically I'm very happy with the product. This year the product fell far short of expectations and past experiences. 1 form which had been approved by the IRS took almost 8 weeks with 3 changes in a ready date with TurboTax. When I went to file, there seems to be an issue with the control # on W2's. My company had a single digit for the control # and TurboTax required more. The solution online provided on the TurboTax forum was to use any 5 digits space 5 digits as the IRS doesn't look at that. This year was a big let down and I'm unsure if I will continue to use TurboTax
Date published: 2022-03-03
Rated 5 out of 5 by from Jeff was great I had a lot of complicated stuff this year and Jeff made it super easy, thank you so much
Date published: 2022-03-03
Rated 3 out of 5 by from slightly disappointing TurboTax advertises free filing for state and federal. This is only true if you have a VERY basic filing. I started my taxes on the free version, selected everything I would need to enter including unemployment. It kept me on the free version. But once I got to entering Unemployment it made me upgrade to deluxe for $59. It doesnt alert you that State is no longer free to file, so you just keep on plugging along getting over the fact that one simple entry costs you $59.Then you get to the end to find out that filing state is now $49 to file since you were made to upgrade to deluxe for that one simple entry, If you contact them for a question on how to do something they they are not always super knowledgeable at anything other than getting you to the spot to input. And if you accidentally click the wrong version there is no way to correct this without clearing and starting over.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax Is Awesome I like turbo tax, it was easy for me. I will be using them next year.
Date published: 2022-03-03
Rated 3 out of 5 by from Product = good; fees = annoying The software worked just fine, but having another $40 "processing fee" after spending $50 for the software makes it feel like I'm getting nickel-and-dimed as I file my taxes (which are already high enough as they are)
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5486
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Customer Service I had a few issues that I needed help with and they were on the spot!
Date published: 2022-03-03
Rated 5 out of 5 by from Great product Fast and easy done from my phone. I have used turbo tax for years.
Date published: 2022-03-03
Rated 4 out of 5 by from Great for simple returns The only reason I don't rate it a 5 star is because my taxes were a little more complicated than usual and sometimes the help section doesn't fully answer the questions. However, I feel that it walks you thru everything wonderfully and also helps yu to look for tax breaks at every turn.
Date published: 2022-03-03
Rated 5 out of 5 by from EASY Turbo Tax guided me through everything easily and double check any errors.
Date published: 2022-03-03
Rated 5 out of 5 by from Always Great for 4 years i have used Turbo Tax and I wouldn't change so far. I started my own small business during quarantine they made the filing process smooth and simple. Their live service is great as well speedy response. Thank you!
Date published: 2022-03-03
Rated 2 out of 5 by from Slow Forms submission and bad error handling I've used TurboTax for over 10 years. Typically I'm very happy with the product. This year the product fell far short of expectations and past experiences. 1 form which had been approved by the IRS took almost 8 weeks with 3 changes in a ready date with TurboTax. When I went to file, there seems to be an issue with the control # on W2's. My company had a single digit for the control # and TurboTax required more. The solution online provided on the TurboTax forum was to use any 5 digits space 5 digits as the IRS doesn't look at that. This year was a big let down and I'm unsure if I will continue to use TurboTax
Date published: 2022-03-03
Rated 5 out of 5 by from Jeff was great I had a lot of complicated stuff this year and Jeff made it super easy, thank you so much
Date published: 2022-03-03
Rated 3 out of 5 by from slightly disappointing TurboTax advertises free filing for state and federal. This is only true if you have a VERY basic filing. I started my taxes on the free version, selected everything I would need to enter including unemployment. It kept me on the free version. But once I got to entering Unemployment it made me upgrade to deluxe for $59. It doesnt alert you that State is no longer free to file, so you just keep on plugging along getting over the fact that one simple entry costs you $59.Then you get to the end to find out that filing state is now $49 to file since you were made to upgrade to deluxe for that one simple entry, If you contact them for a question on how to do something they they are not always super knowledgeable at anything other than getting you to the spot to input. And if you accidentally click the wrong version there is no way to correct this without clearing and starting over.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax Is Awesome I like turbo tax, it was easy for me. I will be using them next year.
Date published: 2022-03-03
Rated 3 out of 5 by from Product = good; fees = annoying The software worked just fine, but having another $40 "processing fee" after spending $50 for the software makes it feel like I'm getting nickel-and-dimed as I file my taxes (which are already high enough as they are)
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5486