TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72136 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Taxes made easy with TurboTax First time filing with turbo tax easy to understand and follow. Will use them again
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is great I have filled with turbo tax anytime i have filled taxes and its helpful and never lets me down!
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is easy and fast. It was very fast and easy to complete. For my first time doing taxes it was very fast and easy.
Date published: 2021-03-23
Rated 4 out of 5 by from TT IS VERY VERY COMPLEX. NOT PERFECT FOR A NEWBY. TT SEEMED TO EXPECT THE USER TO KNOW JUST WHAT AND WHY SOMETHING WAS BEING DONE AND SO THERE WAS LESS EXPLANATION OF BOTH WHAT AND WHY - AND I REALLY NEEDED THAT TYPE OF INFO.
Date published: 2021-03-23
Rated 5 out of 5 by from So helpful! Olivia spent a lot of time with us and found our error! So helpful!
Date published: 2021-03-23
Rated 5 out of 5 by from I use TurboTax every year. TurboTax is wonderful. TurboTax is a great aid in filing my tax returns, Federal and State, every year.
Date published: 2021-03-23
Rated 5 out of 5 by from Perfect With One Minor Flaw I have great success every year using TurboTax to file my federal and state taxes. This year a minor glitch occurred. I completed my taxes, but held off filing electronically to ensure I had received all forms from employer, banks, credit union, etc. I waited about a month. When I tried to open it again, TurboTax could not retrieve it. I called customer service. The representative took over my computer to use special steps to get the file to come up, but I couldn't understand all instructions. Either the representative got extra busy and hung up, or I lost the connect. I had to redo my entire input again.
Date published: 2021-03-23
Rated 5 out of 5 by from Great experience The live help was awesome! I will be using this service in the future. Really good experience.
Date published: 2021-03-23
Rated 4 out of 5 by from it was ok I ran into a problem downloading the file my mom purchased before her death - customer service was helpful with getting it downloaded
Date published: 2021-03-23
Rated 5 out of 5 by from Excellent!!! Very easy to use and maneuver!! Highly recommend to other people
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5438
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Taxes made easy with TurboTax First time filing with turbo tax easy to understand and follow. Will use them again
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is great I have filled with turbo tax anytime i have filled taxes and its helpful and never lets me down!
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is easy and fast. It was very fast and easy to complete. For my first time doing taxes it was very fast and easy.
Date published: 2021-03-23
Rated 4 out of 5 by from TT IS VERY VERY COMPLEX. NOT PERFECT FOR A NEWBY. TT SEEMED TO EXPECT THE USER TO KNOW JUST WHAT AND WHY SOMETHING WAS BEING DONE AND SO THERE WAS LESS EXPLANATION OF BOTH WHAT AND WHY - AND I REALLY NEEDED THAT TYPE OF INFO.
Date published: 2021-03-23
Rated 5 out of 5 by from So helpful! Olivia spent a lot of time with us and found our error! So helpful!
Date published: 2021-03-23
Rated 5 out of 5 by from I use TurboTax every year. TurboTax is wonderful. TurboTax is a great aid in filing my tax returns, Federal and State, every year.
Date published: 2021-03-23
Rated 5 out of 5 by from Perfect With One Minor Flaw I have great success every year using TurboTax to file my federal and state taxes. This year a minor glitch occurred. I completed my taxes, but held off filing electronically to ensure I had received all forms from employer, banks, credit union, etc. I waited about a month. When I tried to open it again, TurboTax could not retrieve it. I called customer service. The representative took over my computer to use special steps to get the file to come up, but I couldn't understand all instructions. Either the representative got extra busy and hung up, or I lost the connect. I had to redo my entire input again.
Date published: 2021-03-23
Rated 5 out of 5 by from Great experience The live help was awesome! I will be using this service in the future. Really good experience.
Date published: 2021-03-23
Rated 4 out of 5 by from it was ok I ran into a problem downloading the file my mom purchased before her death - customer service was helpful with getting it downloaded
Date published: 2021-03-23
Rated 5 out of 5 by from Excellent!!! Very easy to use and maneuver!! Highly recommend to other people
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5438