TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from TurboTax Business Not As Good as Individual I have used Turbo Tax for my individual return for years. Although I am knowledgeable about tax matters, I appreciate that Turbo Tax gives you an option to work on what you want or run through their interview in case there is something you might have missed. Overall, I give the Turbo Tax Individual product a 10 out of 10. Based on my experience with Turbo Tax Deluxe for Individuals, I was very disappointed in Turbo Tax Business. The program is not nearly as sophisticated as Turbo Tax Deluxe. I cannot rely on Turbo Tax to make sure I get the Federal and CA partnership returns right. I have to do many manual overrides to prepare the returns correctly. Some of the manual overrides may be due to some unique situations, but many appear to be fairly common situations which I would have expected Turbo Tax Business to handle based on my experience with the individual product. Turbo Tax Business is not much better than doing the returns manually, but I still use it so I can file electronically. Overall, the price is high relative to the value provided.
Date published: 2022-03-04
Rated 5 out of 5 by from Happy to be using TurboTax I have been using this product for 25+ years now and am very happy with the improvements over the years. This year it was quite easy to get through
Date published: 2022-03-04
Rated 5 out of 5 by from We Like Turbo Tax Live This is our first year filing with Turbo Tax Live. We had Mohammed guide us through the whole process. He was thorough and courteous and always answered our questions. We definitely recommend him for any future filings.
Date published: 2022-03-04
Rated 5 out of 5 by from Easy peasy It helps that each year I learn to take better notes of my income and spending. Makes it super easy.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax remembers and asks! Excellent Getting all the info together is a pain, but once you have it Turbo Tax and Intuit are the way to go!
Date published: 2022-03-04
Rated 4 out of 5 by from scared as i dont know what I surely hit submit im curious to see how it works ill forever do my own taxes if it turns out well
Date published: 2022-03-04
Rated 5 out of 5 by from 12TH YEAR PERFECTION GREAT SERVICE CPA'S ARE AWESOME THANKS JERRY YOU'RE VERY GOOD GREAT CUSTOMER SERVICE
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Live was a clear, easy and quick process My Expert, Frank and Tax Pre Rep Corinthia were excellent, They took the time to address my concerns and walked me through all the steps that were needed. Thank you Turbo Tax Live.
Date published: 2022-03-04
Rated 4 out of 5 by from No Fun This Year But Due To User Error and Issues I hate doing my taxes but don't mind it as much using Turbo Tax. If you like a wizard-based program to walk through each step, this is the product for you. Chat help was great--used it a ton.
Date published: 2022-03-04
Rated 4 out of 5 by from TT still needs work After all the calculations are done, the real work begins, re-re-re-entering driver's license numbers, bank account numbers, first child's weight at birth (just kidding). It sure would be nice if TT would provide a (secure, of course) way to remember the details. TT told me to print a form to go with my state tax payment... which would make sense if I hadn't selected electronic payment from the same checking account selected to receive my federal refund. I would have reported this as a bug... if I could find a support path to report a bug.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5427
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax Business Not As Good as Individual I have used Turbo Tax for my individual return for years. Although I am knowledgeable about tax matters, I appreciate that Turbo Tax gives you an option to work on what you want or run through their interview in case there is something you might have missed. Overall, I give the Turbo Tax Individual product a 10 out of 10. Based on my experience with Turbo Tax Deluxe for Individuals, I was very disappointed in Turbo Tax Business. The program is not nearly as sophisticated as Turbo Tax Deluxe. I cannot rely on Turbo Tax to make sure I get the Federal and CA partnership returns right. I have to do many manual overrides to prepare the returns correctly. Some of the manual overrides may be due to some unique situations, but many appear to be fairly common situations which I would have expected Turbo Tax Business to handle based on my experience with the individual product. Turbo Tax Business is not much better than doing the returns manually, but I still use it so I can file electronically. Overall, the price is high relative to the value provided.
Date published: 2022-03-04
Rated 5 out of 5 by from Happy to be using TurboTax I have been using this product for 25+ years now and am very happy with the improvements over the years. This year it was quite easy to get through
Date published: 2022-03-04
Rated 5 out of 5 by from We Like Turbo Tax Live This is our first year filing with Turbo Tax Live. We had Mohammed guide us through the whole process. He was thorough and courteous and always answered our questions. We definitely recommend him for any future filings.
Date published: 2022-03-04
Rated 5 out of 5 by from Easy peasy It helps that each year I learn to take better notes of my income and spending. Makes it super easy.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax remembers and asks! Excellent Getting all the info together is a pain, but once you have it Turbo Tax and Intuit are the way to go!
Date published: 2022-03-04
Rated 4 out of 5 by from scared as i dont know what I surely hit submit im curious to see how it works ill forever do my own taxes if it turns out well
Date published: 2022-03-04
Rated 5 out of 5 by from 12TH YEAR PERFECTION GREAT SERVICE CPA'S ARE AWESOME THANKS JERRY YOU'RE VERY GOOD GREAT CUSTOMER SERVICE
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Live was a clear, easy and quick process My Expert, Frank and Tax Pre Rep Corinthia were excellent, They took the time to address my concerns and walked me through all the steps that were needed. Thank you Turbo Tax Live.
Date published: 2022-03-04
Rated 4 out of 5 by from No Fun This Year But Due To User Error and Issues I hate doing my taxes but don't mind it as much using Turbo Tax. If you like a wizard-based program to walk through each step, this is the product for you. Chat help was great--used it a ton.
Date published: 2022-03-04
Rated 4 out of 5 by from TT still needs work After all the calculations are done, the real work begins, re-re-re-entering driver's license numbers, bank account numbers, first child's weight at birth (just kidding). It sure would be nice if TT would provide a (secure, of course) way to remember the details. TT told me to print a form to go with my state tax payment... which would make sense if I hadn't selected electronic payment from the same checking account selected to receive my federal refund. I would have reported this as a bug... if I could find a support path to report a bug.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5427