TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from My Turbo Tax Expert was AMAZING This year I wanted my taxes to be completed for me rather than doing them myself. I was paired with Helen who made the experience a breeze. She was very knowledgeable and efficient with my return getting me the biggest refund possible. She answered my questions thoroughly and promptly.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent costumer service let me tell you this...when I say that the expert helping me do my taxes was awesome that's an understatement. She was so patient and polite and went over and beyond to help during this extremely stressful time of year. My boyfriend wasn't so fortunate with his expert who was a very grumpy older man so he's yet too finish his taxes but thats okay. Thank you to Diahana for being you
Date published: 2021-03-24
Rated 3 out of 5 by from Could be useful for some but I'll use reg Turbotax I used Live to try it out since I normally use TurboTax deluxe. If you have unique or complex tax situation it could be useful. My tax expert was good to ask general questions and provided useful advice. But I didn't get any grand benefit or savings so I'll go back to doing it myself. They were fast to follow up and go over questions but it still requires several back and forth steps. Talking to one person to give your info, then talking to the tax person, then they file, then you chat again for questions. I also didn't like to e-file you have to complete a docusign authentication and only get one try. So when I didn't pass it I had to print out the forms and submit them which was largely inconvenient.
Date published: 2021-03-24
Rated 4 out of 5 by from Great experience The accountant that helped me with my taxes was great and although I still ended up having to pay, it was much less than the amount I was coming up with when doing the taxes myself. He kept me informed of all the progress while preparing my taxes and even had them reviewed by one of his colleagues to be sure that all the deductions were applied correctly
Date published: 2021-03-24
Rated 2 out of 5 by from I'm not using TurboTax next year. I've always been happy with turbotax till this year. The people handling my case were good, but the app barely worked, the website would crash, then when we finally got to the end I wasn't informed on certain steps that needed to be done, casing my taxes to not get filed when I wanted. I'll be using another service next year. This was ridiculous.
Date published: 2021-03-24
Rated 5 out of 5 by from Great! My Live TurboTax Expert James was amazingly great. He kept me informed with everything and was on top of everything. Thank You James you have 10 Stars in my book.
Date published: 2021-03-24
Rated 5 out of 5 by from So happy I used TurboTax I was very hesitant to use an online service, but I was so happy I did. My specialist was Marina, she was so awesome, from email about every day or so, to calling me when I was confused about issues. Can’t say enough about Marina and TurboTax. I will definitely use them again next year... Gail
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Virtul Assistant Step by step guidance. Easy to maneuver, offers helpful information and answers when you're not sure.
Date published: 2021-03-24
Rated 1 out of 5 by from Slow process poor customer service Live Reviewer stopped responding due to a family emergency. Had to call multiple times and never received an appropriate response other than they sent a message. No one could identify what the issue is
Date published: 2021-03-24
Rated 5 out of 5 by from Love it. Very easy and my Expert was very helpful and knowledgeable.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5413
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My Turbo Tax Expert was AMAZING This year I wanted my taxes to be completed for me rather than doing them myself. I was paired with Helen who made the experience a breeze. She was very knowledgeable and efficient with my return getting me the biggest refund possible. She answered my questions thoroughly and promptly.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent costumer service let me tell you this...when I say that the expert helping me do my taxes was awesome that's an understatement. She was so patient and polite and went over and beyond to help during this extremely stressful time of year. My boyfriend wasn't so fortunate with his expert who was a very grumpy older man so he's yet too finish his taxes but thats okay. Thank you to Diahana for being you
Date published: 2021-03-24
Rated 3 out of 5 by from Could be useful for some but I'll use reg Turbotax I used Live to try it out since I normally use TurboTax deluxe. If you have unique or complex tax situation it could be useful. My tax expert was good to ask general questions and provided useful advice. But I didn't get any grand benefit or savings so I'll go back to doing it myself. They were fast to follow up and go over questions but it still requires several back and forth steps. Talking to one person to give your info, then talking to the tax person, then they file, then you chat again for questions. I also didn't like to e-file you have to complete a docusign authentication and only get one try. So when I didn't pass it I had to print out the forms and submit them which was largely inconvenient.
Date published: 2021-03-24
Rated 4 out of 5 by from Great experience The accountant that helped me with my taxes was great and although I still ended up having to pay, it was much less than the amount I was coming up with when doing the taxes myself. He kept me informed of all the progress while preparing my taxes and even had them reviewed by one of his colleagues to be sure that all the deductions were applied correctly
Date published: 2021-03-24
Rated 2 out of 5 by from I'm not using TurboTax next year. I've always been happy with turbotax till this year. The people handling my case were good, but the app barely worked, the website would crash, then when we finally got to the end I wasn't informed on certain steps that needed to be done, casing my taxes to not get filed when I wanted. I'll be using another service next year. This was ridiculous.
Date published: 2021-03-24
Rated 5 out of 5 by from Great! My Live TurboTax Expert James was amazingly great. He kept me informed with everything and was on top of everything. Thank You James you have 10 Stars in my book.
Date published: 2021-03-24
Rated 5 out of 5 by from So happy I used TurboTax I was very hesitant to use an online service, but I was so happy I did. My specialist was Marina, she was so awesome, from email about every day or so, to calling me when I was confused about issues. Can’t say enough about Marina and TurboTax. I will definitely use them again next year... Gail
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Virtul Assistant Step by step guidance. Easy to maneuver, offers helpful information and answers when you're not sure.
Date published: 2021-03-24
Rated 1 out of 5 by from Slow process poor customer service Live Reviewer stopped responding due to a family emergency. Had to call multiple times and never received an appropriate response other than they sent a message. No one could identify what the issue is
Date published: 2021-03-24
Rated 5 out of 5 by from Love it. Very easy and my Expert was very helpful and knowledgeable.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5413