TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo tax live full service is great. I had a great experience working with my live expert. He was very professional and timely. Did everything and helped above and beyond. My best experience yet. It was convenient. I just uploaded the necessary paperwork. My tax person did the rest and kept me updated the whole way about what was going on.
Date published: 2021-03-24
Rated 5 out of 5 by from Loved it! Bryan was awesome. He answered all my questions and was so fast with getting my return ready!
Date published: 2021-03-24
Rated 3 out of 5 by from Average I liked that a live person called me and did my return, but I didn’t get any more back on my return than when I had tried it myself through a different company’s website. Also, it took a full 6 weeks from the time I submitted my information to when my return was ready to be filed, which was very frustrating.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo Tax is grate Had to go over some things twice but all an all it was okay
Date published: 2021-03-24
Rated 5 out of 5 by from My expert rocks The person helping me, Amanda, was pretty much on point on everything.
Date published: 2021-03-24
Rated 4 out of 5 by from Easy to work with Helpful and fast responses. I’m still waiting on my return though, I filed the same day as my sister and she received hers.
Date published: 2021-03-24
Rated 5 out of 5 by from Can’t go wrong with TurboTax! The TurboTax Live representative was very patient and knowledgeable! They answered all of my concerns and I hung up feeling satisfied!
Date published: 2021-03-24
Rated 5 out of 5 by from Great service- could not have been easier I have used Turbo Tax for a few years now- it's a great tool for someone with simple taxes who likes to get things done online. I used to love my CPA, but when he retired I decided I wanted to make my life easier by doing the tax returns online. I used to do a 1040 basic , and this year things were a lot more complicated due to life changes. I used the TurboTax live expert, and he was awesome. I met with him online for about 30 minutes, then we talked for about 1 minute 2 more times before he finished my return. Absoutely awesome service. Thomas will get my business next year too.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Live is a Superior tax filing option I found that the tools and automated process of gathering and submitting tax documents made things very easy, but it was my "Live" expert that made the experience superior. My taxes were complex but my expert dedicated himself to researching the best approach to provide me with the best outcome. I cannot imagine the headaches of having to have tried doing my returns alone. Instead, I received top-notch service with minimal drain on my time.
Date published: 2021-03-24
Rated 4 out of 5 by from She was fantastic My experience with my turbo tax expert was phenomenal. She was helpful in every way possible. She was very polite and down to earth. I only selected four star because only God is five stars
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5412
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax live full service is great. I had a great experience working with my live expert. He was very professional and timely. Did everything and helped above and beyond. My best experience yet. It was convenient. I just uploaded the necessary paperwork. My tax person did the rest and kept me updated the whole way about what was going on.
Date published: 2021-03-24
Rated 5 out of 5 by from Loved it! Bryan was awesome. He answered all my questions and was so fast with getting my return ready!
Date published: 2021-03-24
Rated 3 out of 5 by from Average I liked that a live person called me and did my return, but I didn’t get any more back on my return than when I had tried it myself through a different company’s website. Also, it took a full 6 weeks from the time I submitted my information to when my return was ready to be filed, which was very frustrating.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo Tax is grate Had to go over some things twice but all an all it was okay
Date published: 2021-03-24
Rated 5 out of 5 by from My expert rocks The person helping me, Amanda, was pretty much on point on everything.
Date published: 2021-03-24
Rated 4 out of 5 by from Easy to work with Helpful and fast responses. I’m still waiting on my return though, I filed the same day as my sister and she received hers.
Date published: 2021-03-24
Rated 5 out of 5 by from Can’t go wrong with TurboTax! The TurboTax Live representative was very patient and knowledgeable! They answered all of my concerns and I hung up feeling satisfied!
Date published: 2021-03-24
Rated 5 out of 5 by from Great service- could not have been easier I have used Turbo Tax for a few years now- it's a great tool for someone with simple taxes who likes to get things done online. I used to love my CPA, but when he retired I decided I wanted to make my life easier by doing the tax returns online. I used to do a 1040 basic , and this year things were a lot more complicated due to life changes. I used the TurboTax live expert, and he was awesome. I met with him online for about 30 minutes, then we talked for about 1 minute 2 more times before he finished my return. Absoutely awesome service. Thomas will get my business next year too.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Live is a Superior tax filing option I found that the tools and automated process of gathering and submitting tax documents made things very easy, but it was my "Live" expert that made the experience superior. My taxes were complex but my expert dedicated himself to researching the best approach to provide me with the best outcome. I cannot imagine the headaches of having to have tried doing my returns alone. Instead, I received top-notch service with minimal drain on my time.
Date published: 2021-03-24
Rated 4 out of 5 by from She was fantastic My experience with my turbo tax expert was phenomenal. She was helpful in every way possible. She was very polite and down to earth. I only selected four star because only God is five stars
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5412