TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from expensiveee The fees are hidden and embedded through filing here. 150+ to file my taxes?! ridiculous.
Date published: 2022-03-05
Rated 1 out of 5 by from Too much I shouldn't hqve to pay to file my taxes im a full time student
Date published: 2022-03-05
Rated 2 out of 5 by from Turbo tax for 2021 is terrible Poorest version of turbo tax that I have ever used. I have used Turbo tax for years for my family. This year I found that turbo tax failed to transfer data from previous year ( file too big for a wage earner return) requiring me to enter data you should have been able to transfer. Your software is no longer intuitive asking repeating questions for the same data. Your request for responses are not consistent. One question lets you press a button for yes or no but others request that you click a radio button for yes or no then press continue. Is there no consistency or standards between those various employees who work the software? Poorest quality I have ever experienced with your firm
Date published: 2022-03-05
Rated 5 out of 5 by from Easy for those of us who don't know tax codes Have used it for a number of years and find it easy to use.
Date published: 2022-03-05
Rated 4 out of 5 by from Getting Pricey. The service is good, but every year it seems to get more and more expensive.
Date published: 2022-03-05
Rated 1 out of 5 by from Completely horrible Turbotax I have used TurboTax for a several years now. Last year was amazing but this year was so bad I may never come back not refer anyone. First the new preparers were slow to call or answer any of my questions. My first tax expert didn't seem to want to ask me anything but wanted things that showed on my stuff last year (hey things chance so cover all basis). Also the amount was less than expected and I feel like I'm losing money. Lastly, she had personal issues that she had to leave my service and the process to replace her was horrible. However the next person Michelle was great. I was late than I wanted to finish because of all these issues and receiver less than expecting.
Date published: 2022-03-05
Rated 4 out of 5 by from almost Awesome This time when I installed download it didn't ask for Turbo Tax key. I copied it to Notepad before starting installation and I think It messed up it's setup. It worked fine though. Printing the taxes.pdf to different location other than Program Files folder is still a problem as I like to save it to a different folder. Let's see how you take care of this issue because I do want the program to install in Windows folder.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax was so easy Thank you for making this so easy. Plus next year will be even easier since I have an account
Date published: 2022-03-04
Rated 5 out of 5 by from Fantastic Job and Easy Super easy and good info easily have no issue with turbo tax
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax is Great! Easy to use, got us a big refund. Would recommend.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5407
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from expensiveee The fees are hidden and embedded through filing here. 150+ to file my taxes?! ridiculous.
Date published: 2022-03-05
Rated 1 out of 5 by from Too much I shouldn't hqve to pay to file my taxes im a full time student
Date published: 2022-03-05
Rated 2 out of 5 by from Turbo tax for 2021 is terrible Poorest version of turbo tax that I have ever used. I have used Turbo tax for years for my family. This year I found that turbo tax failed to transfer data from previous year ( file too big for a wage earner return) requiring me to enter data you should have been able to transfer. Your software is no longer intuitive asking repeating questions for the same data. Your request for responses are not consistent. One question lets you press a button for yes or no but others request that you click a radio button for yes or no then press continue. Is there no consistency or standards between those various employees who work the software? Poorest quality I have ever experienced with your firm
Date published: 2022-03-05
Rated 5 out of 5 by from Easy for those of us who don't know tax codes Have used it for a number of years and find it easy to use.
Date published: 2022-03-05
Rated 4 out of 5 by from Getting Pricey. The service is good, but every year it seems to get more and more expensive.
Date published: 2022-03-05
Rated 1 out of 5 by from Completely horrible Turbotax I have used TurboTax for a several years now. Last year was amazing but this year was so bad I may never come back not refer anyone. First the new preparers were slow to call or answer any of my questions. My first tax expert didn't seem to want to ask me anything but wanted things that showed on my stuff last year (hey things chance so cover all basis). Also the amount was less than expected and I feel like I'm losing money. Lastly, she had personal issues that she had to leave my service and the process to replace her was horrible. However the next person Michelle was great. I was late than I wanted to finish because of all these issues and receiver less than expecting.
Date published: 2022-03-05
Rated 4 out of 5 by from almost Awesome This time when I installed download it didn't ask for Turbo Tax key. I copied it to Notepad before starting installation and I think It messed up it's setup. It worked fine though. Printing the taxes.pdf to different location other than Program Files folder is still a problem as I like to save it to a different folder. Let's see how you take care of this issue because I do want the program to install in Windows folder.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax was so easy Thank you for making this so easy. Plus next year will be even easier since I have an account
Date published: 2022-03-04
Rated 5 out of 5 by from Fantastic Job and Easy Super easy and good info easily have no issue with turbo tax
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax is Great! Easy to use, got us a big refund. Would recommend.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5407