TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax are my tax people I have used Turbo Tax for 7 years. I have always had a good experience. I used a live agent, Christine R., and she was great. She got me a nice refund. Thanks for that. I will see you next year.
Date published: 2021-03-24
Rated 1 out of 5 by from Slow delayed taxes I am really upset I'm still waiting if I knew it would be 21 days and no advance offered I woulda went through another agency
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT I have used Turbotax every year sense 2017. And will use it again next year!!!
Date published: 2021-03-24
Rated 5 out of 5 by from 10th year with Turbo's excellent service Best support & the easiest self prep I have ever used.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Amazing Service I tried to it all on my own but decided I needed extra help. The Tax Live Expert I was assigned too, super nice and very helpful. She even helped me find extra savings. The cost was worth not having the stress of whether or not I was doing it all correctly. Everything was done within a few short days.
Date published: 2021-03-24
Rated 4 out of 5 by from Great tax pro, tech had flaws My tax professional, Guy, was great! He was super prompt and courteous, and he answered all of my questions. The only issue we had (both he and I) was that the TurboTax system had some hiccups that made both of our experiences more challenging. I know it as the first year of this offering so it's unsurprising that the tech had growing pains. I'd say if the tech had worked perfectly, I'd give this 6 stars if I could! The system not allowing us to move forward with completing the return added a pretty substantial amount of time to completing my taxes, though. Otherwise, I loved the service!
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax Business has saved lots of my time. Automatically downloading company's QuickBooks Pro to Turbo Tax Business has never working for the last 5 year even did I intend to do so. Reciliation processes have been pretty difficult and also time consumption. I went through all questionnaire and did not see any screen for entering Estimated Taxes paid in 2020. Views on form showed after the last update two days ago.
Date published: 2021-03-24
Rated 3 out of 5 by from Turbo confusing I was expecting to pay the discounted deluxe cost of 40 or $50 but at the end it added more than that amount? Please explain that to me.
Date published: 2021-03-24
Rated 5 out of 5 by from I love Turbo Tax is easy to use and fast I love how easy it was too use but i had a little help with my taxes they help me with my issue i had.
Date published: 2021-03-24
Rated 4 out of 5 by from Saved me time, sometimes slower response time. I felt confident in my tax accountant's ability to calculate my return and file accurately. They were friendly and helpful and having them do it definitely saved me time. I would recommend it to others. Knowing that the response time can be delayed between messages sometimes over a day is something that could be improved but otherwise really great service!
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5401
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax are my tax people I have used Turbo Tax for 7 years. I have always had a good experience. I used a live agent, Christine R., and she was great. She got me a nice refund. Thanks for that. I will see you next year.
Date published: 2021-03-24
Rated 1 out of 5 by from Slow delayed taxes I am really upset I'm still waiting if I knew it would be 21 days and no advance offered I woulda went through another agency
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT I have used Turbotax every year sense 2017. And will use it again next year!!!
Date published: 2021-03-24
Rated 5 out of 5 by from 10th year with Turbo's excellent service Best support & the easiest self prep I have ever used.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Amazing Service I tried to it all on my own but decided I needed extra help. The Tax Live Expert I was assigned too, super nice and very helpful. She even helped me find extra savings. The cost was worth not having the stress of whether or not I was doing it all correctly. Everything was done within a few short days.
Date published: 2021-03-24
Rated 4 out of 5 by from Great tax pro, tech had flaws My tax professional, Guy, was great! He was super prompt and courteous, and he answered all of my questions. The only issue we had (both he and I) was that the TurboTax system had some hiccups that made both of our experiences more challenging. I know it as the first year of this offering so it's unsurprising that the tech had growing pains. I'd say if the tech had worked perfectly, I'd give this 6 stars if I could! The system not allowing us to move forward with completing the return added a pretty substantial amount of time to completing my taxes, though. Otherwise, I loved the service!
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax Business has saved lots of my time. Automatically downloading company's QuickBooks Pro to Turbo Tax Business has never working for the last 5 year even did I intend to do so. Reciliation processes have been pretty difficult and also time consumption. I went through all questionnaire and did not see any screen for entering Estimated Taxes paid in 2020. Views on form showed after the last update two days ago.
Date published: 2021-03-24
Rated 3 out of 5 by from Turbo confusing I was expecting to pay the discounted deluxe cost of 40 or $50 but at the end it added more than that amount? Please explain that to me.
Date published: 2021-03-24
Rated 5 out of 5 by from I love Turbo Tax is easy to use and fast I love how easy it was too use but i had a little help with my taxes they help me with my issue i had.
Date published: 2021-03-24
Rated 4 out of 5 by from Saved me time, sometimes slower response time. I felt confident in my tax accountant's ability to calculate my return and file accurately. They were friendly and helpful and having them do it definitely saved me time. I would recommend it to others. Knowing that the response time can be delayed between messages sometimes over a day is something that could be improved but otherwise really great service!
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5401