TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax was a very good way to file Fed & State My family taxes are rather vanilla but Turbo Tax is very thorough and makes me look at all the possible tax and deduction categories.
Date published: 2022-03-01
Rated 5 out of 5 by from It certainly gets me there! I use the help often and it makes me feel secure in what I am doing!
Date published: 2022-03-01
Rated 5 out of 5 by from The process was easy. I continue to file my federal and state taxes with Turbo Tax after 8 years.
Date published: 2022-03-01
Rated 5 out of 5 by from Love Turbo Tax I love using Turbo Tax. I have used them for the past 8 years. Makes it easy to do your taxes and someone is available should have have any questions.
Date published: 2022-03-01
Rated 5 out of 5 by from The best way to do your taxes. The program saves you so much time by importing your info and tax return from the previous year, love it.
Date published: 2022-03-01
Rated 5 out of 5 by from Easy! We are so glad we tried Turbotax! It saves us money, it's easy to use, and we're getting a great refund!
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax was great The program took you through every aspect of our return and the Turbo Tax experts answered any questions we had
Date published: 2022-03-01
Rated 5 out of 5 by from Turbotax Turbotax was very easy to use and when I had questions there was always an info button or someone to talk to.
Date published: 2022-03-01
Rated 3 out of 5 by from Turbo Tax requires some upgrades 1. Unable to enter W-2G (Gambling) winnings using the step-by-step process. Had to enter 63 W-2G forms using the "forms" method. Very slow. Additionally, must later review all the data again. Spent 3 days plugging in this data. Called the TurboTax help line. Spent a couple hours working on the issue with them. Had me clean up my cookies and clear cache. THIS DOES NOTHING. (Except I lost all my shortcuts to my favorite web pages.) Also, attempted using previous versions of Windows (I have Windows 10). This did not help and made TT run even slower,,,like 3 minute delays after completing a page to advance to next page. Recommend TT find a way to download W-2G information. 2. Unable to enter property taxes paid on my home using step-by-step. Had to enter data using the "forms" method. 3. Unable to enter medical expenses using the step-by-step. Had to enter data using the "forms" method. 4. When attempting to update/enter my Sales Tax deduction and hit the continue button TT kicks me out to the main page for 2021 deductions and credits. Had to enter this data manually in the forms. With the issues I encountered I suspect TT has more bugs or glitches. I estimate TT problems added 3 to 4 days work (based on my schedule) to complete my taxes.
Date published: 2022-03-01
Rated 4 out of 5 by from Useful Tool Turbo Tax is a useful tool for doing your taxes. The simpler they are the easier it is to use. Turbo Tax could work on providing better explanations or definitions of what they are asking me to provide in some cases. Especially when addressing less common issues and when asking me to fill in a specific spot on one of their spreadsheets. I found a few times when the option I wanted to use was not available as an option
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5398
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax was a very good way to file Fed & State My family taxes are rather vanilla but Turbo Tax is very thorough and makes me look at all the possible tax and deduction categories.
Date published: 2022-03-01
Rated 5 out of 5 by from It certainly gets me there! I use the help often and it makes me feel secure in what I am doing!
Date published: 2022-03-01
Rated 5 out of 5 by from The process was easy. I continue to file my federal and state taxes with Turbo Tax after 8 years.
Date published: 2022-03-01
Rated 5 out of 5 by from Love Turbo Tax I love using Turbo Tax. I have used them for the past 8 years. Makes it easy to do your taxes and someone is available should have have any questions.
Date published: 2022-03-01
Rated 5 out of 5 by from The best way to do your taxes. The program saves you so much time by importing your info and tax return from the previous year, love it.
Date published: 2022-03-01
Rated 5 out of 5 by from Easy! We are so glad we tried Turbotax! It saves us money, it's easy to use, and we're getting a great refund!
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax was great The program took you through every aspect of our return and the Turbo Tax experts answered any questions we had
Date published: 2022-03-01
Rated 5 out of 5 by from Turbotax Turbotax was very easy to use and when I had questions there was always an info button or someone to talk to.
Date published: 2022-03-01
Rated 3 out of 5 by from Turbo Tax requires some upgrades 1. Unable to enter W-2G (Gambling) winnings using the step-by-step process. Had to enter 63 W-2G forms using the "forms" method. Very slow. Additionally, must later review all the data again. Spent 3 days plugging in this data. Called the TurboTax help line. Spent a couple hours working on the issue with them. Had me clean up my cookies and clear cache. THIS DOES NOTHING. (Except I lost all my shortcuts to my favorite web pages.) Also, attempted using previous versions of Windows (I have Windows 10). This did not help and made TT run even slower,,,like 3 minute delays after completing a page to advance to next page. Recommend TT find a way to download W-2G information. 2. Unable to enter property taxes paid on my home using step-by-step. Had to enter data using the "forms" method. 3. Unable to enter medical expenses using the step-by-step. Had to enter data using the "forms" method. 4. When attempting to update/enter my Sales Tax deduction and hit the continue button TT kicks me out to the main page for 2021 deductions and credits. Had to enter this data manually in the forms. With the issues I encountered I suspect TT has more bugs or glitches. I estimate TT problems added 3 to 4 days work (based on my schedule) to complete my taxes.
Date published: 2022-03-01
Rated 4 out of 5 by from Useful Tool Turbo Tax is a useful tool for doing your taxes. The simpler they are the easier it is to use. Turbo Tax could work on providing better explanations or definitions of what they are asking me to provide in some cases. Especially when addressing less common issues and when asking me to fill in a specific spot on one of their spreadsheets. I found a few times when the option I wanted to use was not available as an option
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5398