TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TurboTax was helpful My experience was fairly good other than the mixup with my case and the point where a tax expert that was working with a client has to keep working with the same person even if you call and get someone else and they will tell you that there is nothing they can do. I feel this is not fair when you get different people and they can't do anything to your case because their name is not on the case. I do believe it has its good with security but I feel they should be able to do more with clients that are not theirs
Date published: 2021-03-24
Rated 1 out of 5 by from I was extremely disappointed !! Turbo Tax delayed on our tax return for two weeks in which cost us $1400. In stimulus. I was promised it would be done and filed in plenty of time. After using TurboTax for the past 4 or 5 years this was probably the last time we will use your service
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is Good Because we also have ministry taxes, it is challenging at times
Date published: 2021-03-24
Rated 5 out of 5 by from Awesome It was very simple and the employees are sooo nice. I was guided the whole way through. Thanks Turbo tax
Date published: 2021-03-24
Rated 1 out of 5 by from Too expensive! This my first time using turbo tax and have not file tax for years. This year i filed tax and bam im getting charged $300 something dollars just for a live service, Worst nightmare
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax - Easy Peasy I have a simple tax return in retirement with Social Security, Pension, investments, Estimated Tax Payments, etc., and TurboTax covers all my tax situations.
Date published: 2021-03-24
Rated 5 out of 5 by from Love using Turbo tax I was sent up for an appointment to have my taxes done by someone this morning. I waited 40 min while they sat on the phone with the IRS handling another clients taxes. I came home and filed on my own in less than an hour. It was fast and easy!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Peace of Mind I opted to have TurboTax Live help with our household's taxes this year - we moved brackets and I wanted to be sure it was all correct. I'm not sure I'll ever go back! The stress was immediately taken off my back, and my personal Tax Expert was there every step of the way to help with my questions, large and small. I appreciate this option and am happy to share with friends and family who are having challenges. I also feel it's affordable and much more convenient than going into one of those other tax prep services. Thank you!
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax is awesome Julie was very knowledgeable. Took time to listen and got the work done quickly. She was awesome!
Date published: 2021-03-24
Rated 5 out of 5 by from I enjoyed my experience with TurboTax it was excel This was the first time I used TurboTax and it was very enlightening I had a live operator to help me through the whole process I think TurboTax is for helping me process
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5397
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax was helpful My experience was fairly good other than the mixup with my case and the point where a tax expert that was working with a client has to keep working with the same person even if you call and get someone else and they will tell you that there is nothing they can do. I feel this is not fair when you get different people and they can't do anything to your case because their name is not on the case. I do believe it has its good with security but I feel they should be able to do more with clients that are not theirs
Date published: 2021-03-24
Rated 1 out of 5 by from I was extremely disappointed !! Turbo Tax delayed on our tax return for two weeks in which cost us $1400. In stimulus. I was promised it would be done and filed in plenty of time. After using TurboTax for the past 4 or 5 years this was probably the last time we will use your service
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is Good Because we also have ministry taxes, it is challenging at times
Date published: 2021-03-24
Rated 5 out of 5 by from Awesome It was very simple and the employees are sooo nice. I was guided the whole way through. Thanks Turbo tax
Date published: 2021-03-24
Rated 1 out of 5 by from Too expensive! This my first time using turbo tax and have not file tax for years. This year i filed tax and bam im getting charged $300 something dollars just for a live service, Worst nightmare
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax - Easy Peasy I have a simple tax return in retirement with Social Security, Pension, investments, Estimated Tax Payments, etc., and TurboTax covers all my tax situations.
Date published: 2021-03-24
Rated 5 out of 5 by from Love using Turbo tax I was sent up for an appointment to have my taxes done by someone this morning. I waited 40 min while they sat on the phone with the IRS handling another clients taxes. I came home and filed on my own in less than an hour. It was fast and easy!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax Peace of Mind I opted to have TurboTax Live help with our household's taxes this year - we moved brackets and I wanted to be sure it was all correct. I'm not sure I'll ever go back! The stress was immediately taken off my back, and my personal Tax Expert was there every step of the way to help with my questions, large and small. I appreciate this option and am happy to share with friends and family who are having challenges. I also feel it's affordable and much more convenient than going into one of those other tax prep services. Thank you!
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax is awesome Julie was very knowledgeable. Took time to listen and got the work done quickly. She was awesome!
Date published: 2021-03-24
Rated 5 out of 5 by from I enjoyed my experience with TurboTax it was excel This was the first time I used TurboTax and it was very enlightening I had a live operator to help me through the whole process I think TurboTax is for helping me process
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5397