TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Amazing first time experience So the first tax expert reviewer who helped me was a great help, and she was able to get me a lot more situated with something I thought was hard to comprehend. After that she directed me to a great tax expert who was very patient and helped me work things out around my schedule without being forceful or impatient. Overall; this was a really good experience and I would recommend this app to anyone filing for the first time or even filing for the hundredth time! Thank you guys for everything
Date published: 2022-03-05
Rated 2 out of 5 by from Creates delays in filing Although the software is easier than me doing my taxes by hand it has created two major issues over the past three years in a row. 1- The state forms are never ready in a timely manner. This is the third year in a row where I've needed to wait for TurboTax to have the state forms available to complete our taxes. Each year I'm near the end of my process and then I get the message that the forms are not ready but "will be ready soon". This then leaves me with just over a week to complete my taxes before I'm past the filing deadline. I can understand if this was a once in a while mishap, but 3 YEARS IN A ROW? 2- TurboTax has miscalculated my Balance Sheets for the third year in a row. This often leads to me spending 2-5 hours to track down what TurboTax did and did not import from QuickBooks. Very frustrating. It's usually 1 or 2 fields that are not imported correctly- but it prevents the process of filing from going forward and takes way to long to figure it out.
Date published: 2022-03-05
Rated 5 out of 5 by from Keep up the great work Nice to meet kelly she helped get this organized thanks
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax is great Very nice i will use them from now on and think you very much
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to use if your patient enough It will walk you threw step by step. but you should by the better version if its your first time filing on you own and need to learn about your deductibles.
Date published: 2022-03-05
Rated 5 out of 5 by from Love Turbo Tax!! I always use Turbo Tax!! I'm always able to file with confidence + peace of mind. Very grateful I don't have to spend time away from my family to file my taxes!! :)
Date published: 2022-03-05
Rated 4 out of 5 by from Thank you TurboTax I got through it and survived, too old for being required to review the process
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for the past several years and it really makes doing my taxes a breeze. I would recommend any one wanting to do their own taxes to used this product as it is really a user friendly product.
Date published: 2022-03-05
Rated 5 out of 5 by from I trust Turbo Tax for years I enlisted a live expert to make my taxes accurate and legal and simple for me.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax is great! No worries, Easy to use, will continue to use yearly to file my taxes!!
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5397
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Amazing first time experience So the first tax expert reviewer who helped me was a great help, and she was able to get me a lot more situated with something I thought was hard to comprehend. After that she directed me to a great tax expert who was very patient and helped me work things out around my schedule without being forceful or impatient. Overall; this was a really good experience and I would recommend this app to anyone filing for the first time or even filing for the hundredth time! Thank you guys for everything
Date published: 2022-03-05
Rated 2 out of 5 by from Creates delays in filing Although the software is easier than me doing my taxes by hand it has created two major issues over the past three years in a row. 1- The state forms are never ready in a timely manner. This is the third year in a row where I've needed to wait for TurboTax to have the state forms available to complete our taxes. Each year I'm near the end of my process and then I get the message that the forms are not ready but "will be ready soon". This then leaves me with just over a week to complete my taxes before I'm past the filing deadline. I can understand if this was a once in a while mishap, but 3 YEARS IN A ROW? 2- TurboTax has miscalculated my Balance Sheets for the third year in a row. This often leads to me spending 2-5 hours to track down what TurboTax did and did not import from QuickBooks. Very frustrating. It's usually 1 or 2 fields that are not imported correctly- but it prevents the process of filing from going forward and takes way to long to figure it out.
Date published: 2022-03-05
Rated 5 out of 5 by from Keep up the great work Nice to meet kelly she helped get this organized thanks
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax is great Very nice i will use them from now on and think you very much
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to use if your patient enough It will walk you threw step by step. but you should by the better version if its your first time filing on you own and need to learn about your deductibles.
Date published: 2022-03-05
Rated 5 out of 5 by from Love Turbo Tax!! I always use Turbo Tax!! I'm always able to file with confidence + peace of mind. Very grateful I don't have to spend time away from my family to file my taxes!! :)
Date published: 2022-03-05
Rated 4 out of 5 by from Thank you TurboTax I got through it and survived, too old for being required to review the process
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for the past several years and it really makes doing my taxes a breeze. I would recommend any one wanting to do their own taxes to used this product as it is really a user friendly product.
Date published: 2022-03-05
Rated 5 out of 5 by from I trust Turbo Tax for years I enlisted a live expert to make my taxes accurate and legal and simple for me.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax is great! No worries, Easy to use, will continue to use yearly to file my taxes!!
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5397