TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Very good I found it relatively easy to file in one day today.
Date published: 2021-03-24
Rated 5 out of 5 by from Akira (don't know her last name) was helpful! I decided to let TurboTax complete/finish my returns this year. The TurboTax accountant, Akira (don't know her last name) was helpful and patient, there was a lot of uploading of documents. The return was finished in a very reasonable timeframe.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent experience Made a difficult tax year easy. Guided me through step-by-step.
Date published: 2021-03-24
Rated 5 out of 5 by from Terrific experience with Turbo Tax My experience with Turbo Tax was great. Instructions were clearly explained and my conversations with Zach were courteous and informative. Def recommend.
Date published: 2021-03-24
Rated 5 out of 5 by from TURBO TAX REVIEW Did a nice job of answering my question and did through reach on a couple of questions in particular
Date published: 2021-03-24
Rated 5 out of 5 by from Great It was great! It was efficient and easy. Thank you!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax saved us $9000!!! Alice was our consultan Very Professional and efficient. Answer our questions clearly.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is terrific. I have been using Turbo Tax for years, and switched having our taxes prepared by a CPA when I saw that he was using Turbo Tax and charging us a fortune! Have never regretted switching. The Q and A format is easy to understand and follow; the instructions are clear, After using it for a long time it is now very familiar, and I can whip through our tax return quickly.
Date published: 2021-03-24
Rated 1 out of 5 by from Very bad experience I have a very simple return, however TT was unable to handle it without the asistance of Expert Santiago. TT failed to allow uploading of investment info to flow from my federal tax forms to my Oklahoma tax forms. After 3 weeks of Santiago's good work, the returns were submitted, however, I have no idea what Santiago did. What shall I do next year to avoid this problem?
Date published: 2021-03-24
Rated 4 out of 5 by from Curtis was patient The tax system was a bit frustrating as it did not allow us to DocuSign and we had to mail our out of state tax return but our tax preparer, Curtis, was patient and communicated well with us.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5395
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very good I found it relatively easy to file in one day today.
Date published: 2021-03-24
Rated 5 out of 5 by from Akira (don't know her last name) was helpful! I decided to let TurboTax complete/finish my returns this year. The TurboTax accountant, Akira (don't know her last name) was helpful and patient, there was a lot of uploading of documents. The return was finished in a very reasonable timeframe.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent experience Made a difficult tax year easy. Guided me through step-by-step.
Date published: 2021-03-24
Rated 5 out of 5 by from Terrific experience with Turbo Tax My experience with Turbo Tax was great. Instructions were clearly explained and my conversations with Zach were courteous and informative. Def recommend.
Date published: 2021-03-24
Rated 5 out of 5 by from TURBO TAX REVIEW Did a nice job of answering my question and did through reach on a couple of questions in particular
Date published: 2021-03-24
Rated 5 out of 5 by from Great It was great! It was efficient and easy. Thank you!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax saved us $9000!!! Alice was our consultan Very Professional and efficient. Answer our questions clearly.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is terrific. I have been using Turbo Tax for years, and switched having our taxes prepared by a CPA when I saw that he was using Turbo Tax and charging us a fortune! Have never regretted switching. The Q and A format is easy to understand and follow; the instructions are clear, After using it for a long time it is now very familiar, and I can whip through our tax return quickly.
Date published: 2021-03-24
Rated 1 out of 5 by from Very bad experience I have a very simple return, however TT was unable to handle it without the asistance of Expert Santiago. TT failed to allow uploading of investment info to flow from my federal tax forms to my Oklahoma tax forms. After 3 weeks of Santiago's good work, the returns were submitted, however, I have no idea what Santiago did. What shall I do next year to avoid this problem?
Date published: 2021-03-24
Rated 4 out of 5 by from Curtis was patient The tax system was a bit frustrating as it did not allow us to DocuSign and we had to mail our out of state tax return but our tax preparer, Curtis, was patient and communicated well with us.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5395