TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great. User interactive, Simple The experience is very pleasant and feels simple. All the instructions are clear and easy to follow.
Date published: 2021-03-24
Rated 4 out of 5 by from Relatively easy to use Easy to use. Did contact expert, and she got me a great refund; however, she could have known more about the online program itself.
Date published: 2021-03-24
Rated 1 out of 5 by from TurboTax Live was no help and expensive I started with a nice tax expert but was switched randomly to someone that did not communicate as clearly and promptly. They didn't do anything with my taxes that provided any extra benefit. Was not worth the money at all
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax got the job done. Linda E. got the job done, all the memebers of TurboTax got back to quickly and made my first time filing my taxes a smooth easy process.
Date published: 2021-03-24
Rated 3 out of 5 by from Painful This year was problematic. My company made a mistake on the W2 and then they made mistakes again and again, each time sending new W2's. Then I finally got a W2C. My expert did what he could with the stream of documents. What I didn't like was the ability to just have a conversation. And the delays were aggravating. I probably won't use the expert service again because of the nature of communication delays. I'd rather do it myself or hire a local CPA.
Date published: 2021-03-24
Rated 4 out of 5 by from Hidden Price Increase The product is fine as always, but this year in the Deluxe Edition they removed the ability to file one state filing for nothing. That effectively means the product has increased in price by $25. I have been using TurboTax for 24 years, but not anymore.
Date published: 2021-03-24
Rated 1 out of 5 by from POOR no download for brokerage, foreign tax poor No download for brokerage . Must type all transactions. foreign tax did not work
Date published: 2021-03-24
Rated 4 out of 5 by from TurboTax was a big help It was an ease. TurboTax was fast and simple to use.
Date published: 2021-03-24
Rated 5 out of 5 by from awesome First time doing my taxes and it was easy and very help tip when needed help
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax is Great If you just need to file a short form this is the way to go.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5387
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great. User interactive, Simple The experience is very pleasant and feels simple. All the instructions are clear and easy to follow.
Date published: 2021-03-24
Rated 4 out of 5 by from Relatively easy to use Easy to use. Did contact expert, and she got me a great refund; however, she could have known more about the online program itself.
Date published: 2021-03-24
Rated 1 out of 5 by from TurboTax Live was no help and expensive I started with a nice tax expert but was switched randomly to someone that did not communicate as clearly and promptly. They didn't do anything with my taxes that provided any extra benefit. Was not worth the money at all
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax got the job done. Linda E. got the job done, all the memebers of TurboTax got back to quickly and made my first time filing my taxes a smooth easy process.
Date published: 2021-03-24
Rated 3 out of 5 by from Painful This year was problematic. My company made a mistake on the W2 and then they made mistakes again and again, each time sending new W2's. Then I finally got a W2C. My expert did what he could with the stream of documents. What I didn't like was the ability to just have a conversation. And the delays were aggravating. I probably won't use the expert service again because of the nature of communication delays. I'd rather do it myself or hire a local CPA.
Date published: 2021-03-24
Rated 4 out of 5 by from Hidden Price Increase The product is fine as always, but this year in the Deluxe Edition they removed the ability to file one state filing for nothing. That effectively means the product has increased in price by $25. I have been using TurboTax for 24 years, but not anymore.
Date published: 2021-03-24
Rated 1 out of 5 by from POOR no download for brokerage, foreign tax poor No download for brokerage . Must type all transactions. foreign tax did not work
Date published: 2021-03-24
Rated 4 out of 5 by from TurboTax was a big help It was an ease. TurboTax was fast and simple to use.
Date published: 2021-03-24
Rated 5 out of 5 by from awesome First time doing my taxes and it was easy and very help tip when needed help
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax is Great If you just need to file a short form this is the way to go.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5387