TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from the best they make tax's easy, even with the difficulty of freelance work
Date published: 2022-03-01
Rated 5 out of 5 by from Helpful and Easy This is my second time using TurboTax, and they've been really good with their services. It's a stress-free experience.
Date published: 2022-03-01
Rated 5 out of 5 by from Very Easy to Use I've been using Turbo Tax for years & have found the program easy to use, accurate, & reliable. I really appreciate having a resource that I can contact by phone whenever I have any questions.
Date published: 2022-03-01
Rated 5 out of 5 by from Very easy Helped me organize my entire year. Only took 3 hr to complete the filing.
Date published: 2022-03-01
Rated 5 out of 5 by from Excellent service Very satisfied with Adrienne. She was very knowledgeable and helpful
Date published: 2022-03-01
Rated 2 out of 5 by from Pricing confusing Believe I got charged to much. Was supposed to get Allstate discount but did not see it. Also, not confident the answers were correct. Several of your “experts” were not knowledgeable about my questions. Some of them did not even know who they were talking to and could not see my return. One was obviously on speaker and could not communicate. Expected better for the price I paid. Got email from you because of problems. Said offer me discount. Then stated no because I filed for free. Totally incorrect!!! I paid over 200.00. Got later email saying they were in error and said I would get discount next year. Will it be like the “Allstate discount”. Have not had problems in past years.
Date published: 2022-03-01
Rated 5 out of 5 by from I like Turbotax Yohannes and I kept in contact frequently. I am not technically inclined so...
Date published: 2022-03-01
Rated 5 out of 5 by from Easy and Simple As always, an excellent experience. Takes a while to pull everything together, but TT breaks it down easily.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is Great ! We usually do our own taxes through Turbo Tax, but Christian made it a whole lot easier and made us confident the paperwork was done right.
Date published: 2022-03-01
Rated 2 out of 5 by from Hidden Fees Every time I file with Turbo Tax it is just fee after fee. The convenience of the Turbo Tax software is really questionable with so many competitors now. $20 for state e-return, log in, at checkout $25 state e-return. Disgusting. Very shady practices. Frustrating to say the least. You should check out the subreddit dedicated to TurboTax.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5360
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from the best they make tax's easy, even with the difficulty of freelance work
Date published: 2022-03-01
Rated 5 out of 5 by from Helpful and Easy This is my second time using TurboTax, and they've been really good with their services. It's a stress-free experience.
Date published: 2022-03-01
Rated 5 out of 5 by from Very Easy to Use I've been using Turbo Tax for years & have found the program easy to use, accurate, & reliable. I really appreciate having a resource that I can contact by phone whenever I have any questions.
Date published: 2022-03-01
Rated 5 out of 5 by from Very easy Helped me organize my entire year. Only took 3 hr to complete the filing.
Date published: 2022-03-01
Rated 5 out of 5 by from Excellent service Very satisfied with Adrienne. She was very knowledgeable and helpful
Date published: 2022-03-01
Rated 2 out of 5 by from Pricing confusing Believe I got charged to much. Was supposed to get Allstate discount but did not see it. Also, not confident the answers were correct. Several of your “experts” were not knowledgeable about my questions. Some of them did not even know who they were talking to and could not see my return. One was obviously on speaker and could not communicate. Expected better for the price I paid. Got email from you because of problems. Said offer me discount. Then stated no because I filed for free. Totally incorrect!!! I paid over 200.00. Got later email saying they were in error and said I would get discount next year. Will it be like the “Allstate discount”. Have not had problems in past years.
Date published: 2022-03-01
Rated 5 out of 5 by from I like Turbotax Yohannes and I kept in contact frequently. I am not technically inclined so...
Date published: 2022-03-01
Rated 5 out of 5 by from Easy and Simple As always, an excellent experience. Takes a while to pull everything together, but TT breaks it down easily.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is Great ! We usually do our own taxes through Turbo Tax, but Christian made it a whole lot easier and made us confident the paperwork was done right.
Date published: 2022-03-01
Rated 2 out of 5 by from Hidden Fees Every time I file with Turbo Tax it is just fee after fee. The convenience of the Turbo Tax software is really questionable with so many competitors now. $20 for state e-return, log in, at checkout $25 state e-return. Disgusting. Very shady practices. Frustrating to say the least. You should check out the subreddit dedicated to TurboTax.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5360