TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Simple and easy 5th year and I refuse to allow anyone else to file for me, when I can do it myself.
Date published: 2023-01-20
Rated 5 out of 5 by from Turbo Tax is great So easy to fill out and for all the input and communication
Date published: 2023-01-20
Rated 5 out of 5 by from I love turbo tax!!! Y’all are awesome So user friendly, even for an old lady, that does not do well with Technology!!!
Date published: 2023-01-20
Rated 5 out of 5 by from I dont know what i would do without Turbo! I have file my own taxes through turbotax for as long as Ive been filing! It's why I can I ways find my returns when i need them later :P
Date published: 2023-01-20
Rated 5 out of 5 by from Happy with turbotax I always feel safe doing my taxes with TurboTax! Is simple and easy to use, I have used turbo for the last 5 yrs.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax Great! Quick & easy! I've used them for four years
Date published: 2023-01-20
Rated 1 out of 5 by from Forced into paid plan. Then upsold. I had an excellent experience last year. This year, I signed on for the free tax return, as I wasn't expecting anything complicated. The "let us sell you extra services" page was confusing--did not clearly say what you were agreeing to. They found one $120 credit, and quoted me $39 to get it (needed TurboTax Deluxe, not available on free version) and didn't tell me that the state return was an additional $39 ("State extra" was all). They then FORCED an upgrade to Deluxe (still without disclosing the $39 State cost) without a way to decline on the page--I would have declined. Then tried to sell me an additional $39 "recommended" service. Which would have left me $3 out of the $120. AND THEN, tried to get me to deduct fees from my federal return, for AN ADDITIONAL $39! This in addition to a website that didn't work properly and required several reloads and re-logins and required me to switch to a non-secure browser to get their PDF reader to load my return. All-in-all a very unsatisfactory experience this year.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax live assistant is amazing knowledgeable Great experience for this being my first time using live. Very pleasant and well please will recommend
Date published: 2023-01-20
Rated 5 out of 5 by from Beyond Happy Turbo tax has been quite a delight. I will continue to only use turbo tax. because it is the only way to have a fast and easy experience.
Date published: 2023-01-20
Rated 3 out of 5 by from turbo tax Turbo tax has alot of security and will not store preview taxes info. have your taxes from last year handy
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 5334
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple and easy 5th year and I refuse to allow anyone else to file for me, when I can do it myself.
Date published: 2023-01-20
Rated 5 out of 5 by from Turbo Tax is great So easy to fill out and for all the input and communication
Date published: 2023-01-20
Rated 5 out of 5 by from I love turbo tax!!! Y’all are awesome So user friendly, even for an old lady, that does not do well with Technology!!!
Date published: 2023-01-20
Rated 5 out of 5 by from I dont know what i would do without Turbo! I have file my own taxes through turbotax for as long as Ive been filing! It's why I can I ways find my returns when i need them later :P
Date published: 2023-01-20
Rated 5 out of 5 by from Happy with turbotax I always feel safe doing my taxes with TurboTax! Is simple and easy to use, I have used turbo for the last 5 yrs.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax Great! Quick & easy! I've used them for four years
Date published: 2023-01-20
Rated 1 out of 5 by from Forced into paid plan. Then upsold. I had an excellent experience last year. This year, I signed on for the free tax return, as I wasn't expecting anything complicated. The "let us sell you extra services" page was confusing--did not clearly say what you were agreeing to. They found one $120 credit, and quoted me $39 to get it (needed TurboTax Deluxe, not available on free version) and didn't tell me that the state return was an additional $39 ("State extra" was all). They then FORCED an upgrade to Deluxe (still without disclosing the $39 State cost) without a way to decline on the page--I would have declined. Then tried to sell me an additional $39 "recommended" service. Which would have left me $3 out of the $120. AND THEN, tried to get me to deduct fees from my federal return, for AN ADDITIONAL $39! This in addition to a website that didn't work properly and required several reloads and re-logins and required me to switch to a non-secure browser to get their PDF reader to load my return. All-in-all a very unsatisfactory experience this year.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax live assistant is amazing knowledgeable Great experience for this being my first time using live. Very pleasant and well please will recommend
Date published: 2023-01-20
Rated 5 out of 5 by from Beyond Happy Turbo tax has been quite a delight. I will continue to only use turbo tax. because it is the only way to have a fast and easy experience.
Date published: 2023-01-20
Rated 3 out of 5 by from turbo tax Turbo tax has alot of security and will not store preview taxes info. have your taxes from last year handy
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 5334