TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from I Like Turbo Tax Overall, I had a good experience filing my 2021 taxes. I was sad they did away with the free file option but I was willing to pay for the service as I was satisfied last year. The only downside was a bit of frustration entering an income item which kept looping but I think it was user error. I was able to figure it out and finished the efiling process. Very happy with Turbo Tax
Date published: 2022-03-09
Rated 5 out of 5 by from Great service! On line chat with Oliver was great! He provided me with the confidence that my return was correct before filing!
Date published: 2022-03-09
Rated 3 out of 5 by from Good and Bad Together I have used TurboTax since 2006. The software has been an incredible time saver, especially when involved in sorting out numerous 1099s. It is a great product. However, in the past two years, I have had obstacles to importing 1099 information from Chase Bank and J.P.Morgan Securities. There is no immediate service representative which is available to handle these obstacles, so I am forced to resort to the TurboTax Community of users for help. Talk about a voice in the wilderness. The site, which is patrolled constantly by supposed TurboTax professionals, employees, are pretty much helpless to solve this importation challenge. I watched for two weeks this year as a succession of frustrated clients ran into the same problem, and always put off with a canned response from a TurboTax employee. The problem still exists, based on the continuing stream of complaints I see in my inbox. It is stunning to me that such a competent set of software could be upended by this problem, with no immediate, hands on, take charge individual solving the problem. The thought that this might occur next year makes me consider other softwares beside TurboTax to get the job done. Just unfathomable to me that this problem was not handled expeditiously, just weeks before the tax-filing deadline.
Date published: 2022-03-09
Rated 5 out of 5 by from Love How Easy They Make Filing Taxes I love how easy Turbo Tax makes it to file my taxes each year. I also feel more secure knowing they are running all of the checks and balances on my information before filing.
Date published: 2022-03-09
Rated 5 out of 5 by from Loved it! I enjoyed using Turbo Tax Full Service this year, because last year I did it myself on Turbo Tax but it was still complicated and confusing. Having Allan as my Tax expert made it really easy to understand what papers, letters and random information I actually needed.
Date published: 2022-03-09
Rated 5 out of 5 by from Just what I expected Provided great step by step instructions to assist us in our filing
Date published: 2022-03-09
Rated 5 out of 5 by from Easy to use turbo tax was easy to use and asked simple straight forward questions.
Date published: 2022-03-09
Rated 4 out of 5 by from Good step-by-step instructions I like the carry-over information from previous year; it saves some time. The importing of information was cumbersome and actually took longer than entering one number manually, so I ended up doing most data manually.
Date published: 2022-03-09
Rated 4 out of 5 by from turbo tax is great i have been using turbo tax for about seven years and you hav been greay
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo Tax is such a handy tool to use! Turbo Tax simplifies doing and filing your taxes. Checks for all possible deductions and any errors which you might have entered incorrectly. I highly recommend this product! I have used it for many years!
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 5280
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I Like Turbo Tax Overall, I had a good experience filing my 2021 taxes. I was sad they did away with the free file option but I was willing to pay for the service as I was satisfied last year. The only downside was a bit of frustration entering an income item which kept looping but I think it was user error. I was able to figure it out and finished the efiling process. Very happy with Turbo Tax
Date published: 2022-03-09
Rated 5 out of 5 by from Great service! On line chat with Oliver was great! He provided me with the confidence that my return was correct before filing!
Date published: 2022-03-09
Rated 3 out of 5 by from Good and Bad Together I have used TurboTax since 2006. The software has been an incredible time saver, especially when involved in sorting out numerous 1099s. It is a great product. However, in the past two years, I have had obstacles to importing 1099 information from Chase Bank and J.P.Morgan Securities. There is no immediate service representative which is available to handle these obstacles, so I am forced to resort to the TurboTax Community of users for help. Talk about a voice in the wilderness. The site, which is patrolled constantly by supposed TurboTax professionals, employees, are pretty much helpless to solve this importation challenge. I watched for two weeks this year as a succession of frustrated clients ran into the same problem, and always put off with a canned response from a TurboTax employee. The problem still exists, based on the continuing stream of complaints I see in my inbox. It is stunning to me that such a competent set of software could be upended by this problem, with no immediate, hands on, take charge individual solving the problem. The thought that this might occur next year makes me consider other softwares beside TurboTax to get the job done. Just unfathomable to me that this problem was not handled expeditiously, just weeks before the tax-filing deadline.
Date published: 2022-03-09
Rated 5 out of 5 by from Love How Easy They Make Filing Taxes I love how easy Turbo Tax makes it to file my taxes each year. I also feel more secure knowing they are running all of the checks and balances on my information before filing.
Date published: 2022-03-09
Rated 5 out of 5 by from Loved it! I enjoyed using Turbo Tax Full Service this year, because last year I did it myself on Turbo Tax but it was still complicated and confusing. Having Allan as my Tax expert made it really easy to understand what papers, letters and random information I actually needed.
Date published: 2022-03-09
Rated 5 out of 5 by from Just what I expected Provided great step by step instructions to assist us in our filing
Date published: 2022-03-09
Rated 5 out of 5 by from Easy to use turbo tax was easy to use and asked simple straight forward questions.
Date published: 2022-03-09
Rated 4 out of 5 by from Good step-by-step instructions I like the carry-over information from previous year; it saves some time. The importing of information was cumbersome and actually took longer than entering one number manually, so I ended up doing most data manually.
Date published: 2022-03-09
Rated 4 out of 5 by from turbo tax is great i have been using turbo tax for about seven years and you hav been greay
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo Tax is such a handy tool to use! Turbo Tax simplifies doing and filing your taxes. Checks for all possible deductions and any errors which you might have entered incorrectly. I highly recommend this product! I have used it for many years!
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 5280