TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love turbo tax Martin and Armani both we excellent they really had a handle on my questions
Date published: 2021-05-01
Rated 2 out of 5 by from Not the best experience I had issues with creating an account, issues with the TurboTax site recognizing my password when I needed to sign back in and issues with downloading and entering the license code. If it wasn't for the CD that came with the package I would have switched and used H&R block. Also, for box "D" it would have been nice if they noted not all employers provide that box and it is not necessary to file a return.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax is Just Great! Turbo Tax helped me in keeping my tax records orderly for easy entry into the tax forms. It made the tax filing process less arduous. Thank you!
Date published: 2021-05-01
Rated 3 out of 5 by from Ryan Ebzery Tax Return Overall it was a good experience, but it required more back and forth than e
Date published: 2021-05-01
Rated 5 out of 5 by from Good helper and time saver! Easy to fill and always check the procedure make me feel easier.
Date published: 2021-05-01
Rated 5 out of 5 by from TTax2020 Easy to use. Covers all of my tax situations. Help available when needed.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo tax is very helpful and easy to follow We've used turbortax for many years and think it's an excellent service
Date published: 2021-05-01
Rated 3 out of 5 by from Directions for filing could be greatly improved To e-file, we have to input our AGI from the previous year so that the IRS can identify us. Is is SO difficult for TurboTax to TELL US WHAT LINE ON THE 1040 TO FIND THIS NUMBER??? Clicking on "learn more" which routes us to a webpage with no relevant information IS NO HELP.
Date published: 2021-05-01
Rated 5 out of 5 by from Excellent in 2020 but had issues with 2019 Went real well in 2020. But in 2019 I had some issues with it not saving after I had closed the file. This caused me to redo my inputs (several times!). Real issue was that I could not find a phone # to call and find out how to fix it. I researched all of the blogs but nothing worked. That was really frustrating. But no issues with 2020.
Date published: 2021-05-01
Rated 1 out of 5 by from No place to attach 1099-B PDF If you decide to enter only summary statement for investment sales, there is no functionality to enter 1099-B statement as PDF. This is a change from 2019 version. The provided instructions are erroneous. This takes away the option to e file
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 5266
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love turbo tax Martin and Armani both we excellent they really had a handle on my questions
Date published: 2021-05-01
Rated 2 out of 5 by from Not the best experience I had issues with creating an account, issues with the TurboTax site recognizing my password when I needed to sign back in and issues with downloading and entering the license code. If it wasn't for the CD that came with the package I would have switched and used H&R block. Also, for box "D" it would have been nice if they noted not all employers provide that box and it is not necessary to file a return.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax is Just Great! Turbo Tax helped me in keeping my tax records orderly for easy entry into the tax forms. It made the tax filing process less arduous. Thank you!
Date published: 2021-05-01
Rated 3 out of 5 by from Ryan Ebzery Tax Return Overall it was a good experience, but it required more back and forth than e
Date published: 2021-05-01
Rated 5 out of 5 by from Good helper and time saver! Easy to fill and always check the procedure make me feel easier.
Date published: 2021-05-01
Rated 5 out of 5 by from TTax2020 Easy to use. Covers all of my tax situations. Help available when needed.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo tax is very helpful and easy to follow We've used turbortax for many years and think it's an excellent service
Date published: 2021-05-01
Rated 3 out of 5 by from Directions for filing could be greatly improved To e-file, we have to input our AGI from the previous year so that the IRS can identify us. Is is SO difficult for TurboTax to TELL US WHAT LINE ON THE 1040 TO FIND THIS NUMBER??? Clicking on "learn more" which routes us to a webpage with no relevant information IS NO HELP.
Date published: 2021-05-01
Rated 5 out of 5 by from Excellent in 2020 but had issues with 2019 Went real well in 2020. But in 2019 I had some issues with it not saving after I had closed the file. This caused me to redo my inputs (several times!). Real issue was that I could not find a phone # to call and find out how to fix it. I researched all of the blogs but nothing worked. That was really frustrating. But no issues with 2020.
Date published: 2021-05-01
Rated 1 out of 5 by from No place to attach 1099-B PDF If you decide to enter only summary statement for investment sales, there is no functionality to enter 1099-B statement as PDF. This is a change from 2019 version. The provided instructions are erroneous. This takes away the option to e file
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 5266