TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo Tax is great to use! Turbo Tax is so easy to understand and use. I like the way they double check everything.
Date published: 2022-03-03
Rated 4 out of 5 by from Good Product, Bad Price I have use TurboTax for a while now and have never had a problem. It's easy to use and stress free. However, charging me $150 for the base product is a bit much.
Date published: 2022-03-03
Rated 4 out of 5 by from The best. I've been using Turbo Tax for maybe thirty years. I started 5 other people in my family using it. Over the years I have tried to use others that claimed to be cheaper and better, but I always end up using Turbo.
Date published: 2022-03-03
Rated 4 out of 5 by from Good service Turbo Tax helped me file my taxes fast and conveniently. I appreciated the help of my tax expert.
Date published: 2022-03-03
Rated 5 out of 5 by from Yes it is Had a great experience. All my questions were answered.
Date published: 2022-03-03
Rated 2 out of 5 by from Awesome still ask too many questions I don't have answers. And hunting past papers up. its fast as long as you don't bring those % in there.
Date published: 2022-03-03
Rated 5 out of 5 by from turbo tax is great This is the 3rd year to use Turbo Tax. For the most part it is very user friendly. There are a few areas that are not so user friendly. But they do offer help from a professional tax preparer which is very handy. I would definitely recommend Turbo Tax to any person, who doesn't have a lot of different forms to use.
Date published: 2022-03-03
Rated 5 out of 5 by from time saver I contact TurboTax live-support twice, one time was to fix an issue that I could not find on my own, and the other time was to review a question I had with the expert and he explained it perfectly.
Date published: 2022-03-03
Rated 5 out of 5 by from Love TurboTax I was able to import W2 info, forms basically filled themselves
Date published: 2022-03-03
Rated 3 out of 5 by from Professional Service I have no complaints with my preparer or the service he gave. He replied to my questions relatively quickly, let me know when he was on and off shift, and checked on some things if they were something he could find out for me. I did feel that I would need to ask a question .. I don't get a feeling the TurboTax preparers are by policy going to offer up advice, per se, the way some preparers might....they are there to do the best they can for you with the information you are able to provide and just make sure questions you ask are answered best they can and that everything is done legally and to the best outcome possible. Some tax payers may want a bit more help or one on one facetime than online provides...totally up to them. Price seems about on par or slightly higher than what local outfits charge for in person, so it's a competitive field. I question the 'worth it' factor for my taxes as the fee here seems high for taxes like mine...as far as I can tell, I'm paying the same Premier Service as someone with far more complex taxes and situations. When checking out I saw my fee didn't even include State efiling and was charged separately for that. At the beginning of this process, the first contact could not tell me what the State filing would be or cost or even if it'd be available, so I literally didn't know until I checked out. My only hesitation or dissatisfaction, if I want to call it that, is I don't feel the Premier Service was a very good value in my particular case. But again, this does not reflect on my preparer, who did a very professional job. I just question my decision to do the Premier as it ended up being rather expensive, and this tax year was expensive enough for me as it is. Again, you know most of the cost going in...your State return may be a bit more up in the air? It cost me a bit more than the original quote to have both returns submitted.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5261
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great to use! Turbo Tax is so easy to understand and use. I like the way they double check everything.
Date published: 2022-03-03
Rated 4 out of 5 by from Good Product, Bad Price I have use TurboTax for a while now and have never had a problem. It's easy to use and stress free. However, charging me $150 for the base product is a bit much.
Date published: 2022-03-03
Rated 4 out of 5 by from The best. I've been using Turbo Tax for maybe thirty years. I started 5 other people in my family using it. Over the years I have tried to use others that claimed to be cheaper and better, but I always end up using Turbo.
Date published: 2022-03-03
Rated 4 out of 5 by from Good service Turbo Tax helped me file my taxes fast and conveniently. I appreciated the help of my tax expert.
Date published: 2022-03-03
Rated 5 out of 5 by from Yes it is Had a great experience. All my questions were answered.
Date published: 2022-03-03
Rated 2 out of 5 by from Awesome still ask too many questions I don't have answers. And hunting past papers up. its fast as long as you don't bring those % in there.
Date published: 2022-03-03
Rated 5 out of 5 by from turbo tax is great This is the 3rd year to use Turbo Tax. For the most part it is very user friendly. There are a few areas that are not so user friendly. But they do offer help from a professional tax preparer which is very handy. I would definitely recommend Turbo Tax to any person, who doesn't have a lot of different forms to use.
Date published: 2022-03-03
Rated 5 out of 5 by from time saver I contact TurboTax live-support twice, one time was to fix an issue that I could not find on my own, and the other time was to review a question I had with the expert and he explained it perfectly.
Date published: 2022-03-03
Rated 5 out of 5 by from Love TurboTax I was able to import W2 info, forms basically filled themselves
Date published: 2022-03-03
Rated 3 out of 5 by from Professional Service I have no complaints with my preparer or the service he gave. He replied to my questions relatively quickly, let me know when he was on and off shift, and checked on some things if they were something he could find out for me. I did feel that I would need to ask a question .. I don't get a feeling the TurboTax preparers are by policy going to offer up advice, per se, the way some preparers might....they are there to do the best they can for you with the information you are able to provide and just make sure questions you ask are answered best they can and that everything is done legally and to the best outcome possible. Some tax payers may want a bit more help or one on one facetime than online provides...totally up to them. Price seems about on par or slightly higher than what local outfits charge for in person, so it's a competitive field. I question the 'worth it' factor for my taxes as the fee here seems high for taxes like mine...as far as I can tell, I'm paying the same Premier Service as someone with far more complex taxes and situations. When checking out I saw my fee didn't even include State efiling and was charged separately for that. At the beginning of this process, the first contact could not tell me what the State filing would be or cost or even if it'd be available, so I literally didn't know until I checked out. My only hesitation or dissatisfaction, if I want to call it that, is I don't feel the Premier Service was a very good value in my particular case. But again, this does not reflect on my preparer, who did a very professional job. I just question my decision to do the Premier as it ended up being rather expensive, and this tax year was expensive enough for me as it is. Again, you know most of the cost going in...your State return may be a bit more up in the air? It cost me a bit more than the original quote to have both returns submitted.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5261