TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from EASY! I have been using Turbo Tax for years. It walks you through tax documents by answering simple questions. If you need further explanation, turbo tax has that as a built in feature! Taxes could not be easier.
Date published: 2021-05-02
Rated 3 out of 5 by from I've used Turbo Tax for over 10 years. It was complicated to use this year. I had to try registering about 8 times because it didn't work. I went back to pages over and over again without making any changes before it let me register. It repeatedly asked the same questions or went to previous pages I answered questions to. Became quite frustrating.
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is hustle free I have used Turbo Tax for so many years, its a great tool to file taxes
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to Use Questions and prompts very helpful; it helps make sure everything is covered/accounted for.
Date published: 2021-05-02
Rated 4 out of 5 by from Easy to Use I have used Turbo Tax for years and this is the first time that I've a difficult moment. The program refused to E-File due to no State Income Tax information. My state does not have a state tax. The program had me return to the State Tax page and after 3 times of this, I just gave up and decided that if I had to mail in my returns I would. Then the program took me to the page to E-file, and it went through. This was an unnecessary stressor.
Date published: 2021-05-02
Rated 4 out of 5 by from TurboTax is awesome Good morning my beautiful wife and get back with me and my beautiful queen size bed
Date published: 2021-05-02
Rated 1 out of 5 by from This sucked I was NEVER able to complete my MA state taxes with this program. I remained in a continuous loop that told me I had the most recent updates but never allowed me to complete the return.
Date published: 2021-05-02
Rated 3 out of 5 by from TurboTax 2020 Workable but still Difficult Been using Turbotax since 2008. Its useful but difficult to navigate. Try to simply review and it keeps restarting insisting I need to file state tax (Washington doesn't have this). Tried to find Rental Expenses for replacement heater was buried and not easy to locate Search was USELESS..
Date published: 2021-05-02
Rated 1 out of 5 by from 2020 handling 1099-B sucks, lost 28$ Due to a bug in your software I lost 28$ because of rounding error on your end which you brushed away slightly here https://ttlc.intuit.com/community/retirement/discussion/re-turbotax-2020-rounded-each-trade-from-my-1099-b-upload-the-cost-basis-proceeds-do-not-match-my/01/1881169 stating IRS rules. Next time, I'll find an alternate software than paying for this software The only other option was to physically mail the forms, why would I even choose turbotax next year?
Date published: 2021-05-02
Rated 5 out of 5 by from So easy to use! Turbo Tax makes things so easy by prompting you for information and walking you through it. We had to use accountants for several years due to overseas work, but we are so glad to be able to file with Turbo Tax again. It is so straightforward and a pleasure to use.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 5260
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from EASY! I have been using Turbo Tax for years. It walks you through tax documents by answering simple questions. If you need further explanation, turbo tax has that as a built in feature! Taxes could not be easier.
Date published: 2021-05-02
Rated 3 out of 5 by from I've used Turbo Tax for over 10 years. It was complicated to use this year. I had to try registering about 8 times because it didn't work. I went back to pages over and over again without making any changes before it let me register. It repeatedly asked the same questions or went to previous pages I answered questions to. Became quite frustrating.
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is hustle free I have used Turbo Tax for so many years, its a great tool to file taxes
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to Use Questions and prompts very helpful; it helps make sure everything is covered/accounted for.
Date published: 2021-05-02
Rated 4 out of 5 by from Easy to Use I have used Turbo Tax for years and this is the first time that I've a difficult moment. The program refused to E-File due to no State Income Tax information. My state does not have a state tax. The program had me return to the State Tax page and after 3 times of this, I just gave up and decided that if I had to mail in my returns I would. Then the program took me to the page to E-file, and it went through. This was an unnecessary stressor.
Date published: 2021-05-02
Rated 4 out of 5 by from TurboTax is awesome Good morning my beautiful wife and get back with me and my beautiful queen size bed
Date published: 2021-05-02
Rated 1 out of 5 by from This sucked I was NEVER able to complete my MA state taxes with this program. I remained in a continuous loop that told me I had the most recent updates but never allowed me to complete the return.
Date published: 2021-05-02
Rated 3 out of 5 by from TurboTax 2020 Workable but still Difficult Been using Turbotax since 2008. Its useful but difficult to navigate. Try to simply review and it keeps restarting insisting I need to file state tax (Washington doesn't have this). Tried to find Rental Expenses for replacement heater was buried and not easy to locate Search was USELESS..
Date published: 2021-05-02
Rated 1 out of 5 by from 2020 handling 1099-B sucks, lost 28$ Due to a bug in your software I lost 28$ because of rounding error on your end which you brushed away slightly here https://ttlc.intuit.com/community/retirement/discussion/re-turbotax-2020-rounded-each-trade-from-my-1099-b-upload-the-cost-basis-proceeds-do-not-match-my/01/1881169 stating IRS rules. Next time, I'll find an alternate software than paying for this software The only other option was to physically mail the forms, why would I even choose turbotax next year?
Date published: 2021-05-02
Rated 5 out of 5 by from So easy to use! Turbo Tax makes things so easy by prompting you for information and walking you through it. We had to use accountants for several years due to overseas work, but we are so glad to be able to file with Turbo Tax again. It is so straightforward and a pleasure to use.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 5260