TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from A failure of a product It ended with a loop on whether or not I used the CARES act and I wasn't able to progress and process my return, didn't matter what I could do.
Date published: 2022-03-04
Rated 3 out of 5 by from LLC taxes It is overall easy, but every year seems to be where it has to be mailed because for small format issues, or other forms that need signed. It is frustrating to be something different every year.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax made my job easier Overall good experience. Turbo Tax walked me through all the data I needed to enter. I would give Turbo Tax 100% rating if state filling was FREE. I hate to pay $25 extra just to file state form!
Date published: 2022-03-04
Rated 5 out of 5 by from Worked great and was easy Was very easy to follow and helped me get all the money I could in every situation.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is Very easy to use and I recommend it for everyone
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax was excellent!! My tax expert, Aisha, was amazing!! She answered every question and concern that I had regarding my taxes. Thank you!!
Date published: 2022-03-04
Rated 4 out of 5 by from Easy to eFile Have used successfully last 3 years. Used free method.
Date published: 2022-03-04
Rated 5 out of 5 by from Awesome! Super smooth as usual. The live expert was awesome. I would've been stuck or filed incorrectly if not for their help. New tax situation this year. Thanks!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is so very helpful and easy to follow TurboTax over the years has made the American People feel more confident in paying taxes.
Date published: 2022-03-04
Rated 3 out of 5 by from not happy with turbo tax this year wasnt the experience i was hoping for. last year was much better. i had my CPA changed 3 times this year and my return to over 3 weeks to complete. also paid over $500 which i think to be outrageous. i did not have a very involved personalized experience. took days to talk to my cpa through the chat option. you can clearly tell they are working multiple returns to the point you can get all your questions answered at once. i asked for a screen share with video like i had last year. apparently that's not an option i was told. overall just not happy with the quality for the money. i am a 10 year turbo tax customer and probably won't return.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5226
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from A failure of a product It ended with a loop on whether or not I used the CARES act and I wasn't able to progress and process my return, didn't matter what I could do.
Date published: 2022-03-04
Rated 3 out of 5 by from LLC taxes It is overall easy, but every year seems to be where it has to be mailed because for small format issues, or other forms that need signed. It is frustrating to be something different every year.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax made my job easier Overall good experience. Turbo Tax walked me through all the data I needed to enter. I would give Turbo Tax 100% rating if state filling was FREE. I hate to pay $25 extra just to file state form!
Date published: 2022-03-04
Rated 5 out of 5 by from Worked great and was easy Was very easy to follow and helped me get all the money I could in every situation.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is Very easy to use and I recommend it for everyone
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax was excellent!! My tax expert, Aisha, was amazing!! She answered every question and concern that I had regarding my taxes. Thank you!!
Date published: 2022-03-04
Rated 4 out of 5 by from Easy to eFile Have used successfully last 3 years. Used free method.
Date published: 2022-03-04
Rated 5 out of 5 by from Awesome! Super smooth as usual. The live expert was awesome. I would've been stuck or filed incorrectly if not for their help. New tax situation this year. Thanks!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is so very helpful and easy to follow TurboTax over the years has made the American People feel more confident in paying taxes.
Date published: 2022-03-04
Rated 3 out of 5 by from not happy with turbo tax this year wasnt the experience i was hoping for. last year was much better. i had my CPA changed 3 times this year and my return to over 3 weeks to complete. also paid over $500 which i think to be outrageous. i did not have a very involved personalized experience. took days to talk to my cpa through the chat option. you can clearly tell they are working multiple returns to the point you can get all your questions answered at once. i asked for a screen share with video like i had last year. apparently that's not an option i was told. overall just not happy with the quality for the money. i am a 10 year turbo tax customer and probably won't return.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5226