TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbotax is great Easy to file and understand. I use turbotax every year
Date published: 2022-03-10
Rated 1 out of 5 by from U guys are terrible!!! I paid turbo to make sure my taxes where completed right because it was my first time ever filing on my own and I wanted to do it correctly! Needless to say I received a letter from the IRS saying I have to verify my identity ONLY by calling a 1-800 # that I have been calling everyday for three weeks now with a voice message stated do to high call volume they are currently not accepting call. When I called turbo taxes for advice they can't help me, but I bet you gladly take my full payment for your unuseful services when and if I ever do get my fed return. The representative tried her best to help me, but her supervisor was VERY rude and Unprofessional. They will never be recommended or use by me again.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbotax was awesome! Turbotax made it easy to follow directions and offered helpful resources.
Date published: 2022-03-10
Rated 5 out of 5 by from Nice It was fine. Prepared quickly. I have used for 9 years.
Date published: 2022-03-10
Rated 5 out of 5 by from Love TurboTax for many years now I have ben using TurboTax to file my taxes for 10+ years. My taxes can get complicated sometimes, but TT makes it much simpler.
Date published: 2022-03-10
Rated 5 out of 5 by from TT is Great! Easy no hassle process. Saves lots of time and aggravation.
Date published: 2022-03-10
Rated 3 out of 5 by from Not as helpful as before I have used for years. Not as easy to understand this hear. Explanations too short and assume more knowledge/background than average person. Also the Help explanations are for Microsoft not Apple so it takes time to figure out the translation ie MAC doesn't use Tools in left sidebar as referenced in how to delete a form. For the price this should be simpler
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax easy to use Turbo Tax is user friendly. Calculations are accurate and updates are timely throughout tax season. Recommend it to my family and friends over other tax software
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is AWESOME Always helpful been using Turbo tax for about 8 or 9 years and always been very satisfied. Thank you Turbo Tax
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax was self explanatory! This is was my first time using TurboTax. I was told by friends over the years to file my taxes through here. Not only I find it very self explanatory, but its beat the prices for having someone else file your taxes for $300. I'm a single person and I don't have much to file so I don't see the point in paying $300 for someone to file my taxes when I can do it myself. I don't know why I waited so long.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 5226
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is great Easy to file and understand. I use turbotax every year
Date published: 2022-03-10
Rated 1 out of 5 by from U guys are terrible!!! I paid turbo to make sure my taxes where completed right because it was my first time ever filing on my own and I wanted to do it correctly! Needless to say I received a letter from the IRS saying I have to verify my identity ONLY by calling a 1-800 # that I have been calling everyday for three weeks now with a voice message stated do to high call volume they are currently not accepting call. When I called turbo taxes for advice they can't help me, but I bet you gladly take my full payment for your unuseful services when and if I ever do get my fed return. The representative tried her best to help me, but her supervisor was VERY rude and Unprofessional. They will never be recommended or use by me again.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbotax was awesome! Turbotax made it easy to follow directions and offered helpful resources.
Date published: 2022-03-10
Rated 5 out of 5 by from Nice It was fine. Prepared quickly. I have used for 9 years.
Date published: 2022-03-10
Rated 5 out of 5 by from Love TurboTax for many years now I have ben using TurboTax to file my taxes for 10+ years. My taxes can get complicated sometimes, but TT makes it much simpler.
Date published: 2022-03-10
Rated 5 out of 5 by from TT is Great! Easy no hassle process. Saves lots of time and aggravation.
Date published: 2022-03-10
Rated 3 out of 5 by from Not as helpful as before I have used for years. Not as easy to understand this hear. Explanations too short and assume more knowledge/background than average person. Also the Help explanations are for Microsoft not Apple so it takes time to figure out the translation ie MAC doesn't use Tools in left sidebar as referenced in how to delete a form. For the price this should be simpler
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax easy to use Turbo Tax is user friendly. Calculations are accurate and updates are timely throughout tax season. Recommend it to my family and friends over other tax software
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is AWESOME Always helpful been using Turbo tax for about 8 or 9 years and always been very satisfied. Thank you Turbo Tax
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax was self explanatory! This is was my first time using TurboTax. I was told by friends over the years to file my taxes through here. Not only I find it very self explanatory, but its beat the prices for having someone else file your taxes for $300. I'm a single person and I don't have much to file so I don't see the point in paying $300 for someone to file my taxes when I can do it myself. I don't know why I waited so long.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 5226