TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Absolutely horrible. Half of my refund was taken as "fees" just to file. During a time when we are all struggling, this is uncalled for.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax Rocks! It was all good. Used HR Block last year and TurboTax is much better.
Date published: 2021-05-16
Rated 1 out of 5 by from Very hard to file this year I have used Turbo tax for 10+ years and never had a problem until this year. I normally buy a disc at a retail store and this year did the same as always. I have had to contact customer support twice due to problems with the software. Some of the fixes were as dumb as changing the display resolution. In fact I had to change the resolution each time I wanted to move on when it came to filing. This was so frustrating this may be the last time I use Turbo Tax!
Date published: 2021-05-16
Rated 5 out of 5 by from Simple and easy It was simple and easy! Great walking me through it, not to mention saving my information from prior year. Which saved me many steps.
Date published: 2021-05-16
Rated 5 out of 5 by from Truly enjoy working with this user friendly tool I've utilized Turbo Tax now for several years and enjoy its tremendous user friendly capabilities.
Date published: 2021-05-16
Rated 4 out of 5 by from There is a problem with Home and Business On the federal pension, the program created a deduction from the pension when the contribution to the pension fund had been used up several years before.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo TAX is great Turbo Tax make it easy to stay safe due to COVID19, Was easy to use
Date published: 2021-05-16
Rated 5 out of 5 by from The Live Assistance was invaluable this year. I couldn't be happier with the assistance I received this year. Vee and Elizabeth both answered all our questions and showed us where we needed to fix our return. Thank you both.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax gets better every year We use Turbotax every year. It's easy and fast. Highly recommend.
Date published: 2021-05-16
Rated 2 out of 5 by from Not worth the cost I have to be honest, I just don't think Turbo Tax is worth the money anymore. I waited to long to switch to another more cost effective software this year, but I will not make that mistake next year.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 5226
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Absolutely horrible. Half of my refund was taken as "fees" just to file. During a time when we are all struggling, this is uncalled for.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax Rocks! It was all good. Used HR Block last year and TurboTax is much better.
Date published: 2021-05-16
Rated 1 out of 5 by from Very hard to file this year I have used Turbo tax for 10+ years and never had a problem until this year. I normally buy a disc at a retail store and this year did the same as always. I have had to contact customer support twice due to problems with the software. Some of the fixes were as dumb as changing the display resolution. In fact I had to change the resolution each time I wanted to move on when it came to filing. This was so frustrating this may be the last time I use Turbo Tax!
Date published: 2021-05-16
Rated 5 out of 5 by from Simple and easy It was simple and easy! Great walking me through it, not to mention saving my information from prior year. Which saved me many steps.
Date published: 2021-05-16
Rated 5 out of 5 by from Truly enjoy working with this user friendly tool I've utilized Turbo Tax now for several years and enjoy its tremendous user friendly capabilities.
Date published: 2021-05-16
Rated 4 out of 5 by from There is a problem with Home and Business On the federal pension, the program created a deduction from the pension when the contribution to the pension fund had been used up several years before.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo TAX is great Turbo Tax make it easy to stay safe due to COVID19, Was easy to use
Date published: 2021-05-16
Rated 5 out of 5 by from The Live Assistance was invaluable this year. I couldn't be happier with the assistance I received this year. Vee and Elizabeth both answered all our questions and showed us where we needed to fix our return. Thank you both.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax gets better every year We use Turbotax every year. It's easy and fast. Highly recommend.
Date published: 2021-05-16
Rated 2 out of 5 by from Not worth the cost I have to be honest, I just don't think Turbo Tax is worth the money anymore. I waited to long to switch to another more cost effective software this year, but I will not make that mistake next year.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 5226